Infinite Product Options

Infinite Product Options

Reviews (3,982)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its extensive customization options, including text inputs, swatches, and checkboxes, which significantly boost sales, especially for personalized products and complex bundles. The app is noted for its robust performance and intuitive interface. Customer support is particularly praised, with team members like Emily and Daniel receiving commendations for their prompt and effective assistance.

February 7, 2023

Used this app for way too long unfortunately and overpaid for its VERY basic features that don't even work properly often times. There's no live chat support and the limited support you get via email is very uncooperative. If something is not working, they'll just say that's the way it is and that nothing can be done about it. I have emailed them several times about simple requests (that other apps have done for me today in one day) but they just don't care enough to give adequate answers or resolve any problems.

What made me decide that I'm done with this app is their representative Jordin who rudely asked me to disable their app even though there are other workarounds to the presented problem and a much better way to relay this message. But it was evident that he just couldn't care less so he game me a lazy and rude response. Deleted and I wish I had never paid a penny for this mediocre app.

Sensei Touch
United States
About 1 year using the app
ShopPad Inc. replied February 7, 2023

Hello Team Sensei Touch,
I am very sorry that you had a negative experience with our app especially after having it installed for over a year. It is never our intention to provide short or unhelpful support and I apologize that we did not provide a more thorough explanation of why two applications were not compatible and the steps required from both developers to ensure they would work together. We will certainly take this feedback into consideration.
- Annette (Director of Customer Success)

January 17, 2019

I used this app to help me upsell some products. I needed some help with CSS coding and got very quick help from the customer succes team. Good experience!

Productvoorjou.nl
Netherlands
13 days using the app
Edited February 15, 2018

Alan was most helpful and went the extra mile to help me today.
He was so kind and patient and willing to answer all of my questions in detail. I really appreciate his great customer service. Thank you.

Kayla was a sweet heart and also very willing to help me with a few more questions i had. I love the customer service this company provides. They are so willing to go the extra mile and make sure all my needs are met.
Thank you

Ashley Marie Soaps
United States
13 days using the app
July 8, 2020

They are great when you need a hand to figure things out! App does what I need. Bit of a bummer that this review needs a minimum 100 characters, but i still think they deserve good feedback.

Posy of the day
Australia
13 days using the app
May 23, 2023

I had an issue with installing the code into my theme, so i clicked the chat button and one of the advisors went into my store with my permission and done it all for me and even added for the store to run quicker. this was so helpful and i couldn't recommend enough

A MESSAGE FROM A FAR
United Kingdom
13 days using the app
April 28, 2017

Easy to use. Lots of options. Really like this app!

The Golf Shop At Torrey Pines
United States
13 days using the app
Edited May 1, 2019

I needed this app in my life.. well on my store more specifically because some products have many options to choose from , like color, size, sole and heel. I was limited by the variations on shopify. Thanks to Logan for patiently guiding me (as the tutorials don't quite enter my brain -I had watched them all) I am confident what each part of the creation is and how to make it work on my behalf. SWEET. No complaints so far, have just set up so hoping it runs smoothly with everything else. Logan rocks! - continued review... all techs are extremely helpful Anh, Mandy and more.
Only suggestion to the app would be to have swatch colors in the color options. Just being picky.
Love the app, Love the guys working it

Adore Dance Shoes
United States
13 days using the app
August 31, 2018

Nice App. Allows me to add any type of field

Ozdecor
Australia
13 days using the app
December 7, 2018

Adding options is awesome. What I am not seeing is when I add a product to my cart, all of the options that are free, nor am I seeing the actual product I am selling that does have a price. I am only seeing the options which seems weird. I will change the rating if I can figure out how to fix this

Premier Sex Dolls
United States
About 1 year using the app
October 17, 2023

Customer service is AMAZING. They've answered all my questions, and even reached out to make sure everything was working properly.

Simply Bee Boutique
United States
13 days using the app