Reviews (210)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable shipping rules that handle complex needs like multiple origins and product-specific rates. It integrates with various carriers and allows detailed rule creation using PHP, enhancing shipping precision and cost-efficiency. The responsive customer support is praised for effective setup and troubleshooting assistance. Recommended for businesses with unique shipping challenges that standard settings cannot address.

December 4, 2024

amazing. my company ships out live and perishable food products that require fairly complex shipping rules. Min, from the support team was able to get everything sorted out for us in only a few days. I would highly recommend using Bespoke for your complex shipping needs.

Chesapeake Crab Connection Inc.
United States
7 days using the app
Edited November 18, 2024

The client support was effective and very fast, and the app works perfectly so far! I'm using it to upload shipping rates by zip code from a CSV table.

Consolatio
Brazil
5 days using the app
MZL Solutions replied November 14, 2024

Hi there,

We're a bit confused, we've been actively assisting you with all your queries and I believe they have all been addressed already?

If you have any further questions, you can reach out directly via the email you have already been contacting us on.

Thanks
Min

July 12, 2024

Who Gives A Crap has been using Bespoke Shipping to handle our shipping globally for about a decade now. I remember Min directly helping with the set up way back then, and I'm glad he's still being such a good steward of this thing. The killer feature is the ability to use PHP to write your shipping rules, which allows you to customize those rules to exactly what you need (but there's still a user interface for those who are less technical and want to use that to set things up). And of course the customer service is excellent, as you see mentioned over and over again in the reviews on this page. This app has done so much heavy lifting for us over the years, thank you so much Min!

Who Gives A Crap Australia
Australia
Almost 9 years using the app
September 8, 2024

We've tried a few different shipping apps and this is hands-down the best. The support is the best I've experienced with any shopify app and the options to use either the Wizard to add shipping rates or the PHP editor to write your own delivery rules make it incredible flexible. Our delivery rates are complex to calculate but this app has made things much easier. Thank you!

The Best Backyard
Australia
11 days using the app
July 17, 2024

I cannot express how truly phenomenal the customer support we've received has been. Any time we've had an issue, even with the custom rates we had set up through the Macro Editor, they've been there to help. We've been using this app for our rates for at least a few years now and would 100% recommend it to anyone needing custom shipping rates for their store.

Turtle Lodge Trading Post Inc
Canada
Over 3 years using the app
July 9, 2024

Support is great. App does as described and has allowed us configure are shipping costs more than you can with shopify out of the box.

INSPORT
Australia
About 3 years using the app
May 27, 2024

Very simple yet robust and adaptable tool to help customise your shipping options. The tech support is invaluable and I've had my hand patiently held while setting up some more advanced configurations.

5/5 would recommend to anyone in need of a cusomisable shipping app.

Outside Store
United Kingdom
Almost 3 years using the app
May 27, 2024

Can't say enough great things about this app and the support. Solved major rate issues, customer service is incredible, great set-up and support.

1. We needed an app that would show rates based on customer tags only, and this was the only one I could find. All others wouldn't work because it also used addresses or names, but this didn't work if you had a customer account shipping to multiple addresses. Bespoke had a perfect solution for this that integrated with existing Shopify rates so my set-up was minimal.
2) Min is the most patient, communicative, and helpful person in the world -- walked me through my dev set up, then prod set up, troubleshot back and forth on countless emails and helped me get exactly where I needed to go. If you're wondering why every review says this, it's because it's actually true!

Thank you so much Min for your help and for making such a great app!

Sun at Six
United States
6 days using the app
May 14, 2024

Incredible support and very responsive even with a ~12 hour time zone difference. I would recommend this app just based on the outstanding support. The app does exactly what we need and precisely what was described.

Chit Chats Quebec Supplies Store
Canada
4 days using the app
May 12, 2024

App can be a little overwhelming to use but that's only because it allows you to do everything and anything! App support has been super helpful and quick to respond - shout outs to Min!

Highly recommended App if you have complex shipping requirements.

Eagle Republic NZ
New Zealand
About 1 hour using the app