Reviews (209)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to handle complex global shipping needs, noting its precise shipping rate calculations that enhance cost management and increase conversion rates and shipping revenue. It features a PHP editor for custom shipping rules suited for technically skilled merchants, alongside a user-friendly interface and setup wizards for those less technical. The app integrates seamlessly with Shopify's existing rates for easy setup. Its performance is consistently reliable in managing intricate shipping scenarios, and it offers exceptional customer support, especially noted for quick email responses that provide real-time help during urgent setups.

April 16, 2018

Min has done 2 sites for me now. I have no idea about coding, so Min set the whole thing up for me. This app is brilliant and cost effective. Its completely changed our business. Anyone who thinks complex shipping calculators for everyday sites are not possible. Think again.

Hudson Furniture
Australia
Over 1 year using the app
October 31, 2015

Developing my new multi vendor store. Not open yet. Sure will get there over the weekend. Whatever actually happens - I know I would not have got as far as I have without Min's support here - or the App of course. So quick and sooo clear and sooooooo patient as I know I am a dumb wit.

Giftedbrits
United Kingdom
Over 1 year using the app
January 28, 2019

The customer service and the app is OUTSTANDING!! They are very prompt on answering any questions. If you ship from different warehouses, this app is amazing and easy to use!.....They have 10 STARS from me!!!

Grizzly Dairy Wear
United States
Over 1 year using the app
February 6, 2015

One of the MUST HAVE apps for shopify!! I've got no programming experience whatsoever but all it took was one email to Min to set it up and with me just maintaining it. I've had multiple abandoned orders due to the high estimated international shipping rates but with this app the store can now quote an exact rate and has since installing it seen an increase in my international orders! A VERY BIG THUMBS UP to Min and his app!!

BUSH WAR BOOKS
South Africa
Over 1 year using the app
January 5, 2015

Fantastic customer service, Min implemented the code for our rates and we are testing them out first thing in the morning

I have to give 5 stars for now

To help out you have to be able to generalise your shipping rates, so first approach your shipper, get up to date data from them, set up your equations and supply as much info you can to Min

I'll add to the review shortly when we see it in action (waiting on our New Years Sale rush to stop)

Low Carb Canada
Canada
Over 1 year using the app
June 17, 2018

Well, how good is this App/service. To be honest I was very aprehensive about launching into bespoke designed software but much to my surprise it went very very smoothly and the support shown by the team at Bespoke... well worth their reputation and previous glowing reviews. Thanks team so much for producing my new app. It works perfectly each time, has never bugged (really!) and are always on call for support and to explain the bigger picture especially when these API's are off connecting to and through... where ever! Fantastic. I am sure you guys have bigger things on the horizon for us - can't wait!

American Bbq Australia
Australia
Over 1 year using the app
February 16, 2021

Min is a BOSS!! I had probably one of the most complicated shipping integrations someone could have 1000's of zip codes and they worked with me getting it integrated on my product pages and it now runs perfect. I am not a person who leaves a lot of reviews either it has to be great and they went above and beyond! thanks!

Furnishings4Less
United States
Over 1 year using the app
March 26, 2023

The Bespoke shipping team are extremely responsive, provided amazing help from beginning to end and we had once of the best customer service experience of any app we have used on Shopify over the years!

Therapy Blanket
Australia
Over 1 year using the app
October 20, 2021

Really powerful app - I'm migrating from another platform that had much more robust shipping and thought I'd never be able to get my shipping set up the way I wanted it. I've got postcode zones, free shipping thresholds, discounted rates, weight threshholds, and more. Min helped me to get this working exactly the way I wanted it, helped troubleshoot and generally acheived what I thought was going to be impossible. Highly recommend, and thanks to Min for all the patience :)

Hello Charlie 2
Australia
Over 1 year using the app
Edited September 16, 2022

GREAT SUPPORT! KNOWLEDGEABLE, HELPFUL AND RESPONSIVE! This is the only app on the shopify app store that allows shipping customization on this level for such a reasonable price. I had trouble with the way my options were displaying so I contacted support and they did a great job finding the issue and helping me solve it in a matter of hours. I WOULD recommend it.

Triple Theta
United States
Over 1 year using the app
MZL Solutions replied September 15, 2022

Hi there,

We would love to help you out with this issue, If you could respond to our email requesting further details that will allow us to help resolve this issue for you. At this time it looks to be incorrect settings.