Overall rating
4.2
Counts per rating level
  • 76% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its wide range of customizable products, high print quality, and fast shipping. They commend its competitive pricing, quality control, and the DIGISOFT printing method. Excellent communication is provided through emails and a Facebook seller community group. Customer service is highly praised, with several representatives receiving specific commendations. Some merchants, however, have expressed dissatisfaction with policy changes. The interface is basic and may require some familiarization, but tutorials are available on YouTube.

March 9, 2020

CustomCat is a fantastic POD partner! They generally ship faster than anyone else I've tried, and their quality is great. On those rare occasions when there is an issue with a product, they take care of it quickly.

Crafter4Life
United States
Over 1 year using the app
August 1, 2019

Could not be happier with the customer service from Customcat - I have called with issues which were ALL produced by myself and very general questions as well, nothing but the best service.

NINETOFIVESKILL
United States
Over 1 year using the app
Edited September 26, 2018

Quality products, Quality people. Switched from another POD supplier in the fall and we are very pleased with our experience here at CustomCat. Mike and Alex are extremely helpful and patient throughout the process and the day to day. Incredible product selection and Professional service make this our Best Choice to deliver Top Quality products to our customers. We recommend this App.

Haute Cloud
United States
Over 1 year using the app
October 18, 2018

The CC app support is very helpful in answering all of my questions. Especially when CC support went the extra mile and helped me setup the personalization feature in my store. Great job and keep up the great work!

Harmony Sale™
United States
Over 1 year using the app
September 16, 2020

Amazing Customer Service, Fast turn around and most of all great prints. I would recommend them to anyone!

400years
United States
Over 1 year using the app
July 31, 2019

I would have to say the team at Customcat have proven themselves committed to me as a customer and their product. They are very easy to work with and contact by phone if you have questions or need product development guidance. The production turnaround time is fast which is very important in my line of work. I'm very satisfied with their service.

Sermon Shirtz
United States
Over 1 year using the app
March 4, 2021

Nice fulfillment service. Product quality and production time are as expected. A friendly and helpful support team that always responds promptly. Highly recommend it.

Family Gift Nation
Vietnam
About 1 year using the app
February 2, 2021

This application has helped me a lot, the interface is also easy to use and manage. Especially, I can link to other sites very conveniently and quickly

KLAAS Store Tee
United States
About 1 year using the app
October 23, 2018

I love custom cat! Lets start on how easy it is to use and how you can upload thousand of designs in minutes! which saves tons of time that you can use to focus on other aspects of your business. The quality of the products are always on point, and they have a very diverse catalog (im always finding new products i havent seen before) and they also have all over print, which is a huge deal! lastly and most important to me personally is the customer service, custom cat treats you like their family, not once have i called with an issue or concern and been treated poorly. they actually go out of their way to provide tips and tricks to help you with your projects and overall business. 5 star!

C'mon Art
United States
About 1 year using the app
August 8, 2019

Quick, easy, and fast service. All workers really make sure that the problems solved. Especially Brett.

CT TAKEOVER
United States
About 1 year using the app