Overall rating
4.2
Counts per rating level
  • 76% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its wide range of customizable products, high print quality, and fast shipping. They commend its competitive pricing, quality control, and the DIGISOFT printing method. Excellent communication is provided through emails and a Facebook seller community group. Customer service is highly praised, with several representatives receiving specific commendations. Some merchants, however, have expressed dissatisfaction with policy changes. The interface is basic and may require some familiarization, but tutorials are available on YouTube.

Edited October 22, 2018

Was getting killed on Fraud. Since I am new I didn't know what the options were. Bret walked me through checking Orders in Process and how to stop them. Really great customer service from Shopify

Thanks, Bret!

Respect The Fit
United States
6 months using the app
April 29, 2022

Custom Cat is amazing, that's the most import piece if you don't want to read a lot. Here's why it's amazing...We previously did in house print. It was tough to decide we needed to go hands off in order to grow. It was tough determining which POD would have the products we were used to, the quality we delivery, fair pricing and good fulfillment times. They have ALL of that AND amazing support. Not that you need/want to call in as their video tutorials are amazing but when you have to call in it is excellent. Our account manager, JT has walked us through some things like the implementation of the app for use with Shopify and it is clear that they value their consumers. Stop reading and try it for yourself!

MHM Now
United States
6 months using the app
July 30, 2021

There is no better POD partner than CustomCat. I've tried them all since 2014 and all roads lead back to Custom Cat. Superior printing, superior production times, superior customer service. Avoid at your own peril .

Customized Casa
United States
6 months using the app
February 28, 2020

I'm really happy with this app it is really easy to use. Custom Cat also has the best customer service with quick responses which is very helpful.

neighborhood variety shop
United States
6 months using the app
April 18, 2018

Custom Cat is super easy to use, and extremely helpful. They are always there to answer your calls and do what they can to help. Thanks guys!

Action Apparel Brand
United States
6 months using the app
Edited May 1, 2019

The CustomCat app is amazing. The variety of products and easy to navigate dashboard along with their great customer service makes it an easy choice for my print on demand stores!

USculture
United States
6 months using the app
November 19, 2019

This is the best app for POD product fulfillment. Handle and delivery time is short. Recommended app. Seller support has been great! Quickly responsive to any questions I had. The pricing is by better than any of the other apps I have tried.

loveteeshops
United States
6 months using the app
August 4, 2022

Huge range of products, good prices, and easy to use back end. Solid app for anyone looking to add some print on demand products and not worry about up front inventory or fulfillment.

Driven District
United States
6 months using the app
March 14, 2018

I've had a great experience with CustomCat thus far. They answer emails promptly and have great customer service. If you're lucky you'll get Mike B. when you call, and he'll get you started in the right direction. 0 complaints!

Contour Or Die
United States
6 months using the app
October 6, 2017

I've been using custom cat for 2 months now. And my experience has been second to none. The ease of using this app is unparalleled. I haven't found another company with a wider range of products or better quality. And they are easily the most competitive when it comes to their pricing. What really sets them aside from all the rest is there customer service. the very first time I spoke with Mike he made it very clear that we are business partners and their goal was to help my business succeed. And they have done just that. I highly recommend custom cat to anyone looking for Quality economical products and for people that really care about you and success of your business.

1more Last Cast
United States
6 months using the app