CustomCat: Print on Demand , 556 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its wide range of customizable products, high print quality, and fast shipping. They commend its competitive pricing, quality control, and the DIGISOFT printing method. Excellent communication is provided through emails and a Facebook seller community group. Customer service is highly praised, with several representatives receiving specific commendations. Some merchants, however, have expressed dissatisfaction with policy changes. The interface is basic and may require some familiarization, but tutorials are available on YouTube.
Refine
-
By rating
I signed up with Custom Cat because of the reviews. Now I am beginning to regret it. 1st I ordered shirts for myself just to check out quality. I received 3 shirts, 1 of which should have NEVER passed quality control. The printing was TERRIBLE and looked like the printer was running out of ink. I sent multiple emails, newer received a reply, replacement or refund. I just ordered 2 more shirts which according to the app my store cost should have been $16 each, but I was charged a total of $42. Even with the additional shipping cost, my cost should not have been over $38. Prior to this, I have had orders rejected because the item was no longer in stock, but I was never notified and had to issue refunds. On another order for embroidery, I had to refund a cap, because my artwork could not be used for the logo, although I have used the same artwork for local embroidery. Not sure why there is a 4.5-star rating if Custom Cat is doing business like this. If you are using them for your store, you better double-check what you are being charged on your orders and definitely need to place a couple quality control orders to inspect what you are selling. Battleship Beanery
When designing shirts with a front & back print, there is a $5 added cost for the second location print. We found no record of any inquiry from the May order you referenced for the shirt you felt was not up to quality. We stand behind our service 100% and have an amazing track record for replacing any irregularity. Can you please email me direct at mikeb@customcat.com so we can address the shirt you are referencing? I'm sorry but there is just no way we could embroider the logo as submitted in the order we had to refund. When we chat, I'll be happy to explain why and walk you through our POD embroidery guidelines. We can also be reached by phone at 844 874 8623. Thanks!
I have had over 1000 orders go through Custom Cat and overall have had a good experience with them! The packages have all been shipped in a timely matter and with tracking. Although we did have a few items that were not the best quality and some coffee mugs broken during shipping, CC was quick to fix ALL problems. I would recommend them to any business that needs good, cheap products!
Great application. I will recommend to my friends. Love it, vote 5**********************************
I cannot stress how easy, intuitive and creative CustomCat is. The customer service is spot on, professional and very helpful. They walked me through every step I needed to know to make sure I was comfortable and satisfied. Very good company highly recommended! Thank you guys and keep up the good work!
I was able to set up a store within 1 week with this app. This would have taken a ton more time but they had an amazing blog that helped in this process. I was able to learn how to use the app and strategize on approaching new products to sell. When I called twice, their support staff answered my questions within 20 minutes, both times.
I just received my product samples today and I'm really disappointed with the quality :(
1. The colour of the fabric seems to bleed through the design, so the parts that are meant to be white take on the colour of the fabric underneath.
2. I ordered a Gildan Ladies 100% cotton T-shirt but the material was very rough and almost had a cardboard texture to it. It is also boxy and not slim fitting at all like shown in the mockups.
3. The tag on one of the T-shirts is completely dried up and you can't make out what it is saying at all.
4. The placement of the logo on the tank top is completely off. It is meant to be on the left pocket area but it's on my tummy area. On the mockups the placement looks fine but not on the actual product.
I have read all the other 1 - 3 star reviews and I agree with a lot of what other people are saying about the customer service. It takes them days to respond to you if at all...
I feel like if you want to build a long lasting brand you shouldn't use custom cat because of their unreliability. There are so many cases of the same thing happening time and time again with CustomCat so I definitely think that it's a problem that they can't deliver what they promise.
I will probably be looking for other POD companies. Really disappointed because I need to push back my launch date now :(
Hi! There is a lot to unpack here. I am not saying that there was not a screw up on your only order, but I assure you this is the exception, not the rule. First off, we have amazing customer service. They work all work week and the occasional weekend (busy times) and we will ALWAYS replace an order for free if the shipment has any issues at all. You just need to email us at our support line. I couldn't find any emails from you, but if you contact us, we can look into the underlying issue. Also, the Gildan Ladies 100% cotton T-shirt is one of the most popular SKUs world wide. If you dont like the feel of this SKU, we have thousands of others you can choose from.
I am an advanced user, but this app is horrible. I accidentally processed an order, contacted customer service, and placed another order. However, the canceled order still shows in process 4 days later (that is canceled) and the second order is no where to be found. I find it very hard to contact customer service and trying to process manual orders is a nightmare.
Hello! I see our support cancelled and issued a refund request within 6 minutes from the time the order you accidentally submitted was processed. Thats good because we often ship orders the same day they are processed so I'm glad support was so quick to help. The next shopify order ( 1056 ) did not have CustomCat as the vendor so it could not process. Please click the manual orders tab in your navigation to view info about orders you placed manually through the app. Your shopify orders show in your account dashboard under view all but manual orders placed through the app live in the Manual Orders tab. I'm Mike Blotkamp and I'll give you a call today to clarify any questions.
I've been Customcat's partner for more than 2 years. They work very well, I always receive their support.
When I first installed this app they turnaround wasn't that bad. Now that they are working on converting their systems, the turnaround time is a nightmare. I've got a few orders been in production for well over 15 days and no answer to when they will be shipped out.
Great app and great fulfillment. I got a very quick help from your support team to fix personalization issues. My friend introduced you to me, you made his orders shipped out within 1-2 days, which surprised me a lot, so I decided to use the app.