Reviews (556)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the high-quality products, including durable prints and apparel, and fast fulfillment, often shipping the same day. The customer service is responsive, aiding with any issues promptly. The user-friendly interface eases integration and product addition to stores. Merchants also value the wide product selection, competitive pricing, and personalization features, which contribute to business growth and profitability. Additional support includes video tutorials and an active Facebook group.
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Awful
Some orders have taken over a month, they've sent designs from other shops to my customers and their customer service holds zero accountability for their mistakes (They went as far as to blame me for contacting the wrong department once)
The fact this is one of the fulfillment companies in which you have to pay a membership fee to lose money is crazy. I'm actually going to be shutting down my site because I have to re-visit my fulfillment options.
not worth it.
Hi! I am sorry about your poor experience with us...we would NEVER send your design to another seller. We ship out thousands of orders a day. If your customer received an order by mistake, this is a very rare circumstance and falls under our 1% of order that need to be replaced. We will ALWAYS honor that. Let us know the order number and we can replace this for you!
Without a doubt the worst customer service. Do these people not understand that we have options, but because of some youtuber choose to pay for POD service... LOL Bye Felicia. There is no hunger to win in this company. They just don't give AF about anything. Well then don't open a business.
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Good luck ;)
Hi! I am sorry you had a poor experience with us. If you ever want to try us out again we would love to have you back! But, we noticed you have not uploaded anything to our app, nor do we have any emails to our customer service department with anything indicating you were struggling. Next time just email or call us. We are always eager to help!
I had high hopes for this app because of their selection of items. I loved the clothing! However, what good is having great clothing to design if when I design the apparel, my designs don't save and I constantly have to recreate them? Additionally, when I design apparel in the app, my designs are constantly resized and moved around in ways that I didn't set up originally. On top of that, when I finally did manage to get the designs to look the way I wanted and save them I tried placing an order for myself and didn't hear back from the company after the order was placed. On top of that, I've reached out to customer service numerous times and haven't heard back from anymore. The selection of products is nice, but not worth it if the service is terrible. Take your money elsewhere to a company that will support you.
STAY AWAY FROM THEM! Their Christmas deadline was a joke. They delayed all my orders and took 10+ days to ship them. Their deadline of 14th December for mugs was a joke.
I have received hundreds of charge backs and negative reviews because of them. They ruined my whole shop and will ruin yours too.
10+ open tickets and still not a single response from them. I will be charge backing each and every order that was placed within the deadline and still not received by my customers. I advice all of you to charge back too.
They are scammers who are just here to scam.
its a good app when it works.i left the app for about two months ,and came back it hasnt worked since.
Customcat is best for fulfilled POD. High quality, low base cost and fast shipping.
I really love Customcat. I would recommend my friends to Customcat.
Thank you so much
Very disappointing. I spent hours setting up my products. I chatted with CustomCat about design sizes etc, and they were always very helpful. I ordered my first test product, and the colour was rubbish. After the first wash there were cracks all through it. I contacted them via messanger again, and they said they'd look into it. Even though its been a couple of weeks now, they still haven't replied. Even though I can see they have seen my message (FYI CustomCat, once you read a message on messanger the other person can SEE that you've seen it).
I can see great potential, but it needs a lot of work. And people with enough balls to own up if they screw up. Can't recommend.
Hi! I apologize that your first order did not turn out like you wanted. I can assure you this is a big anomaly. Our shirts sustain its color and quality for over 50 washes at least. I can see from our notes that we responded to you on June 4th. We never heard back from you. If you contact us again, we can look into fixing this order for you at no cost.
This app is super helpful and beneficial to my store. Mike is a great rep to have and is always a solution seeker!
I saw an ad mentioning that Custom Cat had speedy lead times so I thought I would give it a try as a possible alternative to the backlogged Printful. I ordered samples from Fuel, Teelaunch and Custom Cat at the same time. Custom cat still arrived later than the other two. The print quality is poor at best. I've never seen prints and embroidery work look so bad. All the samples I ordered were also carelessly crumpled up and shoved into the mailer bag and came out completely wrinkled and messy. This would create a horrible impression if I sent this out to a customer. This print shop is actually MyLocker, which can also be found through Printify. Absolute garbage. Stay away.
Hi, thank you for your review! I'm very sorry to hear that you've had an unpleasant experience with our service! I would love to review the order with you directly and see what went wrong! We stand behind our service 100% and will replace any irregularity. We're not perfect but we do own our mistakes and make it right. Please email me at jt@customcat.com.
CustomCat has quality dtg prints that looked great, something I would sell. The prints were a lot better than Printful's, but there delivery took 2-3 weeks to arrive. Printful's took 7 days, but the quality was poor and I would not sell what Printful sent me.
In summary: Good dtg prints, really slow fulfillment.
Thank you, for the nice compliment on our DTG printing. My name is Mike Blotkamp and I reviewed your order history. The reason this order took longer than our current 1.9 business day average can be attributed to the size of the order but more importantly, one of the shirts in your 1st order did not pass our stringent QC stations so we ordered a new blank shirt and reprinted before shipping. We think its better to wait a few extra days compared to sending an item we dont feel is up to yours or our standards so we paid to remake one of the shirts before it ships. Had that shirt passed QC, your order would have shipped in less than 3 business days because all the other shirts pieces in your order were ready to ship when one did not pass QC. Our stated lead time is 2-3 business days but 90% of our orders do ship in less than 3 days. I just checked todays production report and over 4,000 orders shipped today with less than one business day in production!!! Pretty sweet indeed. I'm confident if you place 9 more orders, even with the 1st order taking longer than usual, your average lead time with CC will be 2-3 business days or less once you have at least 10 orders orders under your belt and can accurately draw a fair conclusion for average lead time. We also invested $18mm in 2019 into new equipment and built a 125,000 square foot addition for the busy holiday season. Even during the weeks leading up to Dec 25th, you should expect production will average less than 3 business days! Stick around and hopefully you can update the 2 star review after a few more orders to see our average lead time. Thanks, for choosing CustomCat!