Overall rating
4.2
Counts per rating level
  • 76% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its wide range of customizable products, high print quality, and fast shipping. They commend its competitive pricing, quality control, and the DIGISOFT printing method. Excellent communication is provided through emails and a Facebook seller community group. Customer service is highly praised, with several representatives receiving specific commendations. Some merchants, however, have expressed dissatisfaction with policy changes. The interface is basic and may require some familiarization, but tutorials are available on YouTube.

March 17, 2019

customcat app is an easy app to use. Their customer service is great. i have being using customcat to fulfill me product for years. Mr. mike is very helpful and very patient to answer my questions. i personally recommend customcat 100%

PetLoversUSA
United States
About 1 hour using the app
August 21, 2019

i tried to use this but, that was a fail. I choose this app because of the amount of product it has. I was looking for more children items and athletic wear. This company has it but the creativity part is limited. If i have an idea i don't want to be limited to the amount of my creativity. If you are looking for a lot of product this app is good but limits your creativity.

My 3 for u
United States
About 17 hours using the app
Bespoke Technologies replied August 21, 2019

We appreciate the feedback, but can you please elaborate on how our app is stifling your creativity? CustomCat's sole purpose is to provide print on demand services. Our app does not have a feature to create any designs or artwork, however there are plenty of companies and apps, help with creating designs that fit your needs. Those designs, combined with our products, can result in a very creative and unique item, to offer to your target audience.
If you have any questions pertaining to our app, then please do not hesitate to email our team at Contact@CustomCat.com.

August 28, 2018

Great app. Easy to use and the customer service is great. I have tried several other fulfillment options but CustomCat is absolutely the best. They have the fastest turn around for product fulfillment, the largest selection and the quality is always first rate. Any questions we have are immediately by their staff. Keep up the great work!!!!

Gg Pod
Vietnam
About 1 hour using the app
September 24, 2018

I have had a great experience with CustomCat so far. Good customer service. Very good mug quality. Great products in general. Definitely worth trying them out.

Catsaka
United Kingdom
About 1 hour using the app
November 12, 2018

CustomCat is the quintessential print on demand app for your drop shipping business! Their customer service is the best and rarely will you find customer service representatives that you'd remember by name just from how awesome they are at their job. If you ever have any problems with your orders, just shoot them an email and it will be quickly solved. Even in tough situations, they will be by your side.

Their products are excellent. The most beautiful products are their dye sublimation items such as Mugs. DTG printing is above average but that's because DTG printing is still a progressing technology. Don't get me wrong though, the printing they provide is sometimes too good to be true when you consider that it is DTG. Once again, if there are ever any problems in your print order, CC will quickly rectify it and send your customer a free replacement. All you have to do is be like CC, provide excellent customer service and all will be well. CC is also always evolving, always expanding their catalogue of products and always improving the app and quality of items. Try them out if you're already using other print on demand apps. I'm sure they will be better than all your other apps. Heck you can just use them along with your other apps. All in all, you'll be making a great decision for your business when partnering with Customcat.

Teem Meme
United States
About 1 hour using the app
January 18, 2022

sems ok, kinda tough to follow, but it eventually works. I wish all these print on demand services actually had more products. It seems very generic

shop.moxy.io
Canada
About 8 hours using the app
August 5, 2019

The app is very poorly designed and not intuitive at all. I also did not realize that this is the same company as MyLocker. I've ordered multiple samples from them through Printify and the quality was terrible. They were the worst prints I've ever received.

I Crave Cars
United States
About 2 hours using the app
April 26, 2019

This is a perfect supplier, a great app with sellers. Look forward to long-term cooperation and become a reliable partner with you.

BirthdayMug
Vietnam
8 minutes using the app
September 29, 2018

good product selection but I wasted lots of hours attempting to resize the logo for the embroidered products and watching their tutorials but to no avail! Also, the logo is not simulated as embroidery and looks crappy on on the website.

Wagner International Inc.
United States
About 3 hours using the app
August 3, 2018

application is too bad. It's a inhibitor to the user.

Awesometee Corp
Vietnam
About 1 hour using the app
Bespoke Technologies replied March 4, 2019

Hi! Sorry that you had an issue with our app. We would love if you could email us on where you want us to improve. We always encourage our customers to suggest where we can improve from an app interface standpoint. We have several amazing full-time developers that are working around the clock to improve the app to make it as user friendly as possible.