Reviews (546)

Overall rating
4.3
Counts per rating level
  • 76% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the high-quality products, including durable prints and apparel, and fast fulfillment, often shipping the same day. The customer service is responsive, aiding with any issues promptly. The user-friendly interface eases integration and product addition to stores. Merchants also value the wide product selection, competitive pricing, and personalization features, which contribute to business growth and profitability. Additional support includes video tutorials and an active ...

March 12, 2018

The app works very well. Loading products is very streamlined and fast once you get the hang of it. It seems like they built the app to upload lots of products at once. In terms of quality - they are much like every other app where sometimes there are issues. They always respond and replace the orders that were not satisfactory and the order that are satisfactory are always excellent quality.

Trendytwitty
Vietnam
About 3 hours using the app
May 5, 2020

It's the best POD fulfilment company in the United States.
Working with CustomCat for over 3 Years. Highly recommended to every seller!

Pros:
- Highly competitive base cost + shipping fee
- Fast production time: normally ~1-3 business days, in peak season ~2-5
- Large product catalogue: tees, mugs, accessories, ornament, bags and 50+ types
- Responsible policy: free replacement/refund for lost/ ...

Designsify
Hong Kong SAR
About 3 hours using the app
February 23, 2019

The app has a terrible interface unlike it predecessors modern easy to use interface. Plus the main reason for uninstalling is that they force you to use the vendor name of "CustomCat." Thats totally contradictory of making self branded merchandise. Not sure why they do this, by all means they don't have to since other on demand services don't require it, but it's likely a selfish from of ...

Wild Child Bikes
United States
1 day using the app
Bespoke Technologies replied March 11, 2019

Hi, I am sorry you did not like your initial experience with us. I wish you would have talked to us first before uninstalling. Actually, you do not have to have the vendor ...

August 9, 2017

I have rated the support 2 out of 5 to be fair but my honest opinion is 0/5 because all of shopify support is live. I live in the uk and if this product is ok for international use I shouldnt have to wait for the random chance that they see my email. I was trying to activate my account and kept getting the "Error
An error occurred while executing the application. Please try again or contact the ...

Lock Alise
United Kingdom
2 days using the app
March 17, 2019

customcat app is an easy app to use. Their customer service is great. i have being using customcat to fulfill me product for years. Mr. mike is very helpful and very patient to answer my questions. i personally recommend customcat 100%

PetLoversUSA
United States
About 1 hour using the app
August 21, 2019

i tried to use this but, that was a fail. I choose this app because of the amount of product it has. I was looking for more children items and athletic wear. This company has it but the creativity part is limited. If i have an idea i don't want to be limited to the amount of my creativity. If you are looking for a lot of product this app is good but limits your creativity.

My 3 for u
United States
About 17 hours using the app
Bespoke Technologies replied August 21, 2019

We appreciate the feedback, but can you please elaborate on how our app is stifling your creativity? CustomCat's sole purpose is to provide print on demand services. Our app ...

August 28, 2018

Great app. Easy to use and the customer service is great. I have tried several other fulfillment options but CustomCat is absolutely the best. They have the fastest turn around for product fulfillment, the largest selection and the quality is always first rate. Any questions we have are immediately by their staff. Keep up the great work!!!!

Gg Pod
Vietnam
About 1 hour using the app
September 24, 2018

I have had a great experience with CustomCat so far. Good customer service. Very good mug quality. Great products in general. Definitely worth trying them out.

Catsaka
United Kingdom
About 1 hour using the app
November 12, 2018

CustomCat is the quintessential print on demand app for your drop shipping business! Their customer service is the best and rarely will you find customer service representatives that you'd remember by name just from how awesome they are at their job. If you ever have any problems with your orders, just shoot them an email and it will be quickly solved. Even in tough situations, they will be by ...

Teem Meme
United States
About 1 hour using the app
August 5, 2019

The app is very poorly designed and not intuitive at all. I also did not realize that this is the same company as MyLocker. I've ordered multiple samples from them through Printify and the quality was terrible. They were the worst prints I've ever received.

I Crave Cars
United States
About 2 hours using the app