Overall rating
4.2
Counts per rating level
  • 76% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its wide range of customizable products, high print quality, and fast shipping. They commend its competitive pricing, quality control, and the DIGISOFT printing method. Excellent communication is provided through emails and a Facebook seller community group. Customer service is highly praised, with several representatives receiving specific commendations. Some merchants, however, have expressed dissatisfaction with policy changes. The interface is basic and may require some familiarization, but tutorials are available on YouTube.

October 23, 2018

CustomCat’s customer service was great today. I'd called with an art design issue and overall navigation difficulty (due to my own ineptness ^_^). Brett answered the phone right away and patiently helped me move through the app. I emailed my art design issue to him and he was able to figure out the problem relatively quickly. Great, friendly, responsive customer service overall! I will most likely have to call again at some point, but I know that someone will be there to support me all the way through!! :)

LEPTO Spirit Gear
United States
Almost 3 years using the app
June 10, 2021

I used this app for 3 years to help me do fulfill. I really like how it does support service (VN and US) . It would be nice if it did (never out of stock) better

haidvcntt
United States
Almost 3 years using the app
January 18, 2021

I have been with CustomCat for 3 month now and they have never let me down. They get items out faster than any other company I've tried. Their support team is prompt to get replacements out. They have a great community and it's easy to used

DinhTung
Vietnam
Almost 3 years using the app
December 2, 2020

I love using CustomCat as my print provider. They have a great selection of products, excellent customer service and freaky fast fulfillment speeds.

Çōrgarments
United States
Almost 3 years using the app
May 23, 2019

JT thanks for the great seller support as always. CC has very fast turnaround time and great quality products..

Plus-Size-Clothing.com
United States
Almost 3 years using the app
Edited March 1, 2021

Best app in the world! Mr. Mike B is an amazing professional. Thank you sir, for walking me through the process and explaining how Custom Cat can help my martial arts school have more of an impact within the communities that we serve. Truly a God send for my school.

Dragon Training Systems
United States
Almost 3 years using the app
April 20, 2022

The CustomCat team is fantastic! They're extremely helpful and knowledgeable. And I love that they have folks that answer the phone. At a time when so many companies don't even offer any phone support, CustomCat maintains that personal connection. I highly recommend CustomCat.

Namaste the Day
United States
Almost 3 years using the app
Edited June 11, 2019

I just tried setting up CustomCat on my Shopify account and had a bit of an issue. I sent an email describing the issue and received a quick email reply from Brett, including a phone number to call if I had additional questions or concerns. I called the number and spoke with Brett directly and received great direction on what steps I need to take to resolve the issue (including how to videos on CustomCat's website.) It is really comforting to know you can call and speak to a live person. Down time is lost business time and it is great to get a quick response! Thanks!

Great Rebel Shark
United States
Over 2 years using the app
February 15, 2020

Easy to use. Fulfilment with about 1-2 day. Great experience. Thank CustomCat . I will use this app for my next store.

Teefele - Best T-shirt Design - Printed in USA
Vietnam
Over 2 years using the app
May 14, 2020

I use this app when i start my POD business.
Customcat is the fist solution.
It's fast processing, shipping and product quality.

Myfreedomstyle
United States
Over 2 years using the app