Reviews (1,077)

Overall rating
4.4
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage automatic bulk discounts and offer custom pricing for different customer types, enhancing both retail and wholesale operations. It integrates seamlessly with Shopify, and the customer support is praised for its responsiveness and ability to provide timely, sometimes custom, solutions. Merchants note the app effectively increases sales and improves market positioning.

September 3, 2020

I used bold custom pricing and very disappointed. It does not work at all with automatic install and with manual install have been waiting for 2 business days still nothing.
It was only working on cart and when we open checkout, all the discounts are gone so pretty much makes this app useless.
they dont event reply to email in 48 hours. Better of getting some other product that can provide better support

Australian Face Masks Seller
Australia
2 days using the app
June 19, 2019

Support is a joke. I can code better than these guys and they take forever....never trusting BOLD again

Epaws
United States
1 day using the app
BOLD replied June 24, 2019

Hi there, I just wanted to sincerely apologize for the frustrations you have experienced with our support team. We do our best to help our merchants as soon as we possibly can. We'd love to rectify this, and if you are interested in having us assist you again, please do respond to our latest email. Otherwise, we wish you the best of luck moving forward!

June 22, 2020

Worst App. It will mess your entire product structure. It creates duplicate variants for all your products and this remains with shopify and bold team cannot undo this. I have been asked to manually delete these variants.

DONOT install this app.

EthnicRoom
India
About 20 hours using the app
February 18, 2018

I wanted to use this app in combination with Recharge recurring billing software - but unfortunately it doesn't work.

This would only have been a 1 star reduction (or no review at all as I have only limited experience with the app, and it doesn't explicitly say anywhere it will be compatible with Recharge) except for the awful experience with uninstalling.

I tried to use their internal uninstall tool, which seemed to work - apart from the fact it broke every price in my store (each throwing missing liquid file exceptions). Luckily the site isn't currently live, so I reinstalled and then uninstalled via the Shopify app dashboard. This though doesn't remove any of the files/products the app has created in your system leaving you with unwanted clutter.

Essentially it seems once you install, you cant get rid of the files this app adds without breaking your store.

Asset Drop
United Kingdom
1 day using the app
February 21, 2019

broke my web site.. cant even log in anymore. got rid of this app right away. Watch out if you ever think of using this app.

Cloud Haven E-Liquids
Canada
About 2 hours using the app
Edited April 23, 2020

Liquid installation will smartseo.collection.jsonld.liquid insert \< script type = 'application / json' class = 'bold-product-json'> {{product | json}} , Causes the collection to display code

ACOPOWER
United States
About 2 hours using the app
Edited July 3, 2020

Destroyed my entire theme in less than 1 hour. Tried to uninstall the app immediately but couldn't do that too.

Too bad, there isn't any "Urgent Email Support" for customers.

I was pretty sure that I installed the "Bold Quantity Breaks" app but it showed "Bold Custom Pricing- Wholesale" on my Shopify admin app section.

Still, in a features perspective, quantity breaks by website-on-demand is better than bold's app. The pricing is better too. The only reason i decided to try Bold's Quantity Breaks is because of the integration with Zipify OneClickUpsell.

Gifts Connect
Australia
About 2 hours using the app
November 5, 2018

Extremely complicated and I could not get it to do what I needed it to do. It probably wouldn't be so complicated if they had useful support articles, or an explanation somewhere of how the app works! The support articles seem to be out of date, at least for the interface I was looking at.

What is a CSP? Why does NOTHING happen when I create a price group? How does install really work? I'm a technical person, but I wrangled with this app for way longer than I expected to. Big waste of time for me. But it might be great for some people who can get it working.

NeuYear.net
United States
About 1 hour using the app
January 3, 2019

Installed this app and our website would not load at all. Only would load a white page. The content was still there on the backend of Shopify, but nothing would load. Luckily we had a backup saved. Reached out to support and waiting to hear back.

Just wanted to make this review in-case someone else experienced this.

JACK HENRY
United States
23 minutes using the app
July 14, 2021

I downloaded this app and then realized it was even more expensive for the item I want however it shut my store down for 24 hours by removing all the add to cart buttons from my products and nobody could buy anything.

Hi Little One
United States
8 minutes using the app
BOLD replied July 16, 2021

Thank you for your feedback. We are so sorry you are experiencing this, we would like help resolve this issue any way we can to get you up and running.