Reviews (1,056)

Overall rating
4.4
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage varied pricing strategies efficiently, crucial for adapting to market changes and promotions. Its customization options allow for tailored pricing structures, enhancing market positioning. The support team is praised for their quick and effective problem-solving, including free custom coding. The app is noted for handling complex operations across multiple customer types and products, boosting sales and streamlining operations.

November 21, 2017

Does what's it's suppose to most of the time, but when problems hit it's not easy getting fixes / communication. Limited consumer service hours. Kicking off sales is not easy.

Guided
United States
About 4 years using the app
Edited October 18, 2018

It makes it really difficult when shopify does an update and all of your wholesale pricing gets deleted and you have to redo all of your detailed pricing again. Apart from that, I have found this app pretty useful.

Midsumme
Australia
Over 3 years using the app
November 13, 2018

We have used this app for a few years and rely on it heavily to sell the same products to different groups of people. When it works, it works great. But there have been more and more hangups and code changes that throw everything off... often times for much longer than we'd like. The rock solid faith we used to have in "set it and forget it" is wavering, and now it's more like "cross your fingers ...

Twin Six
United States
About 3 years using the app
December 10, 2014

Does the basics but doesn't really work well enough to be useful in most circumstances.

You lose the ability to stock control your products & can't sync with any inventory management apps. You also can't use the product export/import process to go through and bulk update your products because it breaks the app.

So use it if you need to but be aware that you will be very restricted in what other ...

ITS Cycling
United Kingdom
Over 2 years using the app
December 17, 2015

I gave 2 stars because I had to select something for this review. We licensed CP and QB a week or so agao and and because they don't work together we have to pay $700 for you to cut and paste code from previous projects from the multitude of other businesses that purchased both apps so they do. The expert team is professional and friendly and I am sure they are great at what they do. But this ...

Valuepaperonline
United States
Almost 2 years using the app
Edited March 21, 2017

I have been trying to use this app for some time (I paid $500 extra for integrations with other Bold Apps). They keep making promises about how they will change the displayed prices etc. However, after waiting six months for the promised changes I give up. Bold wants your money but cannot follow through. I am out $500 plus countless hours and $50/month fee.

Basketsboards
Canada
11 months using the app
September 21, 2015

At first, we downloaded Customer Pricing hoping that it would be easy to use, and that we could easily create different customer groups. Having only 2 groups (default and retailer) we thought that it would be SUPER easy.

I had to send about 5 emails a day because the system clearly did not work with our shopify - the default customers were seeing the retailer prices, even though we had followed ...

Oui Marketing
Canada
10 months using the app
April 11, 2019

The app itself worked.. however for some of my collections where i have 40+ products, and those products have 10 variations.. shopify plus support confirmed this app was causing 10+ seconds of load time.

I did the " auto uninstall " and it left over TONS of code.. Going to take a long time to completely remove this app.

I don't recommend for sites with 20+ products in a single collection or ...

Cheap Stair Parts
United States
8 months using the app
BOLD replied April 12, 2019

Hi there, I just wanted to say thank you for the review and feedback and I'm very sorry you have found it to be slowing down some pages on your website. We take our customers ...

June 18, 2014

The app is finicky and often shows wholesale pricing to regular customers. Conflicts with the product discount app which now shows regular pricing as the compare to price...not sure how to fix that...

Terrible customer support. Took 12 days to get a response as to why the app doesn't work the way it's shown in the demo site and in the marketing video. "Wholesale" customers sign in and get ...

AirDancers.ca
Canada
8 months using the app
January 31, 2020

The first time their "experts" installed the app, they turned on a password feature, shutting down our site completely so customers saw a login screen.
Second time, a level two "expert" removed the Buy Now button for all products, halting sales for four hours.
Third time, third expert and it looks like it is set up correctly. But it doesn't work when customers are tagged.
Spent too much time and ...

Kore Essentials
United States
About 2 months using the app