Custom Pricing: Wholesale B2B

We have used this app for a few years and rely on it heavily to sell the same products to different groups of people. When it works, it works great. But there have been more and more hangups and code changes that throw everything off... often times for much longer than we'd like. The rock solid faith we used to have in "set it and forget it" is wavering, and now it's more like "cross your fingers everything works" on our really important days. More attentions should be paid to supporting subscription products like this, and informing support staff of EXACTLY what is going on. Communication via support tickets is often met with, "let me put you in touch with an App Specialist and they'll get back to you when they have more info." That's not what I want to hear after I send an email to 20,000 people at midnight and the products on my website are randomly showing any one of five different retail prices.

It makes it really difficult when shopify does an update and all of your wholesale pricing gets deleted and you have to redo all of your detailed pricing again. Apart from that, I have found this app pretty useful.

The first time their "experts" installed the app, they turned on a password feature, shutting down our site completely so customers saw a login screen.
Second time, a level two "expert" removed the Buy Now button for all products, halting sales for four hours.
Third time, third expert and it looks like it is set up correctly. But it doesn't work when customers are tagged.
Spent too much time and lost too much money with this app to continue with them trying to "figure it out."
Gave it two stars because it looks nice and easy. Wish we could use.

The app is finicky and often shows wholesale pricing to regular customers. Conflicts with the product discount app which now shows regular pricing as the compare to price...not sure how to fix that...

Terrible customer support. Took 12 days to get a response as to why the app doesn't work the way it's shown in the demo site and in the marketing video. "Wholesale" customers sign in and get wholesale pricing but the demo shows a simple label showing them they are in fact receiving discounted pricing. Nope. The app doesn't work like that. They want $125 to put the word Wholesale beside the price - a feature that is shown as included in all materials.

Watch out for the extras with these guys.

I think you guys have a great idea in this product but may need to work on the installation and troubleshooting of it. We had to remove it from our site because it ended up ruining a lot of our pricing and due to the nature of the install/ uninstall, we now have more work on our hands then we did when we started. If you guys are able to pay them to set it up on your site for you, it should work like a dream. It just wasn't a price we were willing to pay for it.

I wanted to try the basic version but it cost 39 $ instead of the 20$ annonced ?
Why that ?