Reviews (1,056)

Overall rating
4.4
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage varied pricing strategies efficiently, crucial for adapting to market changes and promotions. Its customization options allow for tailored pricing structures, enhancing market positioning. The support team is praised for their quick and effective problem-solving, including free custom coding. The app is noted for handling complex operations across multiple customer types and products, boosting sales and streamlining operations.

January 21, 2025

NOT COMPATIBLE WITH SHOPIFY POS! This app says it compatible but Shopify POS does not work with this app. No volume price breaks, no custom customer tags, nothing.

T's Tees
United States
Almost 4 years using the app
October 11, 2024

If I could give this app negative stars, I would. Perhaps it works fine if you have under 100 products OR if you just want to apply discounts based on amount spent.

However, if you are trying to set up pricing based on Customer Tags so they only see their pricing, this app is complete trash in that regard. It absolutely failed every step of the way. Not only does it take FOREVER for it to sync ...

pro.mtncolors.com
United States
About 2 months using the app
BOLD replied November 15, 2024

Hey Dan, this is Jay (one of the co-founders of Bold). I'm so sorry for the trouble you had and would be happy to personally help you set it up. There are a few nuances to ...

Edited November 22, 2021

Our store has multiple Bold apps installed and I continue to be unhappy with both the apps and the service that I have received when looking for support with Bold apps. The apps are not intuitive and I constantly receive bad advice on how to do what should be simple tasks. During a recent chat with the support center, I tried to communicate my frustration with Bold to the staff member I was ...

KERx Special Needs Nutrition
United States
Over 8 years using the app
Edited November 6, 2018

This change is terrible. It is not functional and it takes me 3x more time to make the changes I need to my customers detailed pricing.

LCDcycle
United States
Over 5 years using the app
Edited April 13, 2018

Had the App for several years and was generally satisfied but they have recently "updated it" and it is now terrible as they have removed the ability to manage the individual products? Tried to submit a ticket but you only get a run around within their system. Very frustrating!

Rainforestherbsshop
Malaysia
Almost 5 years using the app
December 17, 2023

Wholesale prices on showin up at checkout.
I brought this to your attention a couple of weeks ago, and I thought it was fixed, but yesterday, a wholesale customer told us she sees regular pricing. I tested it and saw retail prices, not wholesale prices when I checked out.

LuxeBeauty.com
United States
Over 4 years using the app
BOLD replied December 18, 2023

Thank you so much for writing in to let us know. Our team has reached out to provide some support. We hope to make your experience better and get you back on track as quickly ...

Edited February 2, 2021

UPDATE: More problems. You cannot add another product without jumping through a bunch of hoops. Waited 3 days for them to "Update" our theme, didn't fix the problem that all customers are seeing 2 pricing groups. Still not fixed. Customer service is terrible, they don't listen and rarely fix the problem on the first out reach. Excuse me while I get back in the queue and start over. YAY. ...

Milliondollarcollar
United States
Over 4 years using the app
January 8, 2015

After using this app for several months, I've found it not to be all it's cracked up to be. It doesn't integrate with other apps well. Customer service is not great either. I had an issue that went round robin with emails to these folks, who have too many Indians and not enough Chiefs on the other end. In the email string, it went on for over three weeks with the issue never being resolved and ...

SureShot Jewelry
United States
Over 4 years using the app
May 9, 2020

This app is so crucial with our business - we are doing 6 digit revenue in monthly sales and growing at 300% MoM

Unfortunately, months of months of issues with checkout - the wholesale application is rampant with bugs. Wholesale price randomly does not apply to orders. Our customers will therefore either abandon the cart or we would have to refund them manually. It's very annoying especially as a ...

Rue Porter
United States
Over 3 years using the app
June 2, 2021

Bad customer service ,bugged app .really bad experience. lost a lot of money due to this app. I wouldn't recommend any bold apps ,overly priced

Nature's Blends
United Kingdom
Over 3 years using the app