Overall rating
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to manage individual customer pricing, making it ideal for both retail and wholesale businesses. Its detailed pricing feature, large product catalog handling, and automatic customer tagging are particularly praised. The app integrates well with other Bold apps and the support team is known for their quick, effective responses. However, some merchants report compatibility issues with other apps and themes, and find the interface somewhat difficult to navigate. Despite these minor issues, the app is generally seen as efficient in managing different pricing strategies.

February 11, 2024

This review is more about the impeccable customer service from the Bold team than the app itself, although the app functions brilliantly!

The support team are so responsive, I get replies to queries within a few hours and any issues (which are rare but can happen of course) are always resolved in a timely manner.

Further to that, in these recent weeks I've had two instances where I needed urgent help to rectify some problems in the checkout experience, and the team assisted with custom coding to alleviate problems our store was facing with discounts falling off when using certain payment methods.

I had looked at other apps to manage this task, which all would have cost us another whole subscription, but the Bold team helped me at no extra charge to create a custom solution for our store. For that reason, this app and any app by Bold is always going to be worth the money to us for the amazing level of continued support we receive from the team.

Thank you!

Worklocker Australia
Over 1 year using the app
BOLD replied February 21, 2024

Thanks for the awesome review! We are glad to hear that you've been enjoying Custom Pricing and had a positive experience with our Customer Success team. Thanks for choosing Bold!

Edited April 12, 2024

When it comes to eCommerce, finding the right tools to tailor your business precisely to your needs can be challenging. The Bold Customer Pricing Module has proven to be an invaluable asset to our operations, especially in managing pricing strategies with efficiency and customization.

1. Efficiency in Adjusting Pricing: The module excels in its ability to swiftly adjust prices. Whether it's seasonal adjustments, promotional offers, or responding to market changes, the process is incredibly smooth and does not require intensive manual oversight. This efficiency has significantly streamlined our pricing strategy, saving us both time and resources.

2. Bespoke Trade Pricing: One of the standout features of the Bold Customer Pricing Module is its robust capability to offer completely bespoke pricing. This functionality allows us to set varied pricing structures across different brands and products. Our ability to customize these aspects without limitations has enhanced our market positioning and allowed us to cater to a diverse customer base more effectively.

3. Exceptional Support: The customer support provided has been top-notch. The Bold team is responsive, knowledgeable, and extremely proactive in ensuring that any issues are resolved promptly. The level of dedication they show makes it clear that customer satisfaction is a top priority.

Special Mention - Account Manager: A special thanks to our account manager, Irfan, who has been phenomenal. The dedication, expertise, and responsiveness have not only made our experience smoother but also more enjoyable. The proactive approach and readiness to solve problems have greatly contributed to our overall satisfaction with the module.

In conclusion, the Bold Customer Pricing Module is a powerful tool for any eCommerce business looking to enhance its pricing strategies and operational efficiency. The combination of advanced features and exceptional support makes it a highly recommended solution for businesses aiming to tailor their pricing needs precisely.

United Kingdom
7 months using the app
March 19, 2024

Bold Custom Pricing has done everything that our company needed and more. Customer service is superb and they are very kind and easy people to work alongside with. Businesses like this is what help small businesses like the one I work with with excel. Thanks Bold Custom Pricing for everything!

Next Level Energy
United States
3 months using the app
February 27, 2024

We use this app for Quantity discounts to support wedding and event customers. The app works great and pays for itself with the increase in sales. The savings provided to our customer is a game changer.

Customer service is excellent and fast.

Mystic Knotwork
United States
Over 2 years using the app
BOLD replied February 29, 2024

Thanks for taking the time to write in with your wonderful review. We're so glad to hear that Custom Pricing is helping you grow your business!

March 13, 2024

Very quick to respond and very kind. Thank you, Chandan, for your help!

Fox Mill Lighting and Supply Co.
United States
Almost 6 years using the app
BOLD replied March 15, 2024

Thank you for your kind words! We're so glad Chandan was able to assist you.

March 14, 2024

Thank you, Bold and Aman Chahal, for your unwavering dedication and for bringing my vision to life with such finesse. Your contributions have undoubtedly elevated my online presence, and I am excited about the opportunities that lie ahead with such a polished website.

Your commitment to excellence is commendable, and it has been an absolute pleasure working with you. I am genuinely grateful for your hard work, expertise, and the exceptional service you have provided throughout this process.

United Arab Emirates
15 days using the app
BOLD replied March 15, 2024

We're thrilled to hear that you're satisfied with the app and service from Aman. Your appreciation means a lot to us, and we're here to support you every step of the way!

January 5, 2024

Great app with a lot of customizations! Great alternative for being able to automatically tag customers based on certain parameters which makes my client's workflows much smoother. Wonderful customer service as well.

Corvette Store
United States
7 months using the app
BOLD replied January 15, 2024

Thank you so much for your wonderful review! We are so glad to hear that Custom Pricing is working so well for your needs. We'll be sure to pass along your kind words to our support team too - it'll be sure to make their day!

March 19, 2024

Highly recommend!

Bucanna Labs
United States
7 months using the app
Edited March 22, 2024

We have the Bold Custom Pricing app for Wholesale installed. Bold arranged and assisted with a quick fine tune and the app was running within hours. Their responsiveness was excellent and we are pleased with the functionality of setting price levels.

Thanks Bold team.

TOBACCO FOR LIFE, Lucky Time Enterprises Limited
Hong Kong SAR
4 months using the app
BOLD replied December 12, 2023

Thank you so much for your positive review! We appreciate your support and look forward to seeing your success! Thanks for choosing Bold!

October 20, 2023

This app was exactly what we needed to have multiple price lists for three types of customers over 6500 skus. Our site is heavily customized, so I wish there was more access to tying into the code, but it has been manageable. Every time I've reached out to customer service they have been prompt, courteous and helpful.

Zodax Online
United States
2 months using the app
BOLD replied November 22, 2023

Thanks for leaving your awesome review and for choosing Bold!