Reviews (1,056)

Overall rating
4.4
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage varied pricing strategies efficiently, crucial for adapting to market changes and promotions. Its customization options allow for tailored pricing structures, enhancing market positioning. The support team is praised for their quick and effective problem-solving, including free custom coding. The app is noted for handling complex operations across multiple customer types and products, boosting sales and streamlining operations.

December 6, 2022

Doesn't work if a customer checks out using Apple Pay or Shop Pay. I asked support, and they confirmed with is a limitation. Ironic considering BOLD's slogan is "Checkout With Limits"

PureFilters
Canada
Almost 3 years using the app
BOLD replied December 9, 2022

Thank you for taking the time to write in! We are sorry to hear you are having trouble with these express payment gateways. These payment options can be used as long as the ...

Edited September 1, 2020

I am so sick of this ridiculous app and dreadful fixes. I have been in cotact with bold every day for weeks, wasting my time. They cannot even make basic CSS style fixes that don't look ridiculously sloppy. We are losing a fortune and they never reply. Uninstalled Bold Upsell but the slow code is still there, making our website extremely slow. No currency conversion box at cart. Doesn't ...

Zenstra Bio-Health Ltd.
United States
Almost 3 years using the app
BOLD replied November 15, 2019

Hi there! Thank you so much for taking the time to leave us a review. I'm very sorry you had troubles with the installation of Quantity Breaks initially, however I'm glad to ...

Edited February 12, 2024

Should you require an application characterized by inconsistent functionality, coupled with a support team whose assistance is often limited to basic troubleshooting such as enabling or disabling features, this software may meet your criteria.

Baden Sports
United States
Over 2 years using the app
BOLD replied March 28, 2022

Appreciate the kind words. The team is always happy to assist. We will be sure to pass along your wonderful feedback to Azm! Thank you for choosing Bold!

Edited February 2, 2021

UPDATE: More problems. You cannot add another product without jumping through a bunch of hoops. Waited 3 days for them to "Update" our theme, didn't fix the problem that all customers are seeing 2 pricing groups. Still not fixed. Customer service is terrible, they don't listen and rarely fix the problem on the first out reach. Excuse me while I get back in the queue and start over. YAY. ...

Milliondollarcollar
United States
Over 4 years using the app
June 1, 2015

They got the code in quick with an issue then fixed it a few days later. But it's been weeks I've been reaching out without anything. they just keep emailing me every 5 days saying their closing the ticket. I can't get anyone on the phone. We opted for the more expensive so we could bulk price import but it just say 'service unavailable' every time. Its been almost a month and customers still can ...

LaBellePerfumes
United States
Over 2 years using the app
March 14, 2020

We are using several Bold apps and none of them are working correctly. The customer service could not be worse of they tried. Their answer for their app not working is to offer custom development, ok no problem ... except we have filled out their custom development form and been emailing them for a week and recieved no response. Bold is everything wrong with the app community, all about numbers ...

Gear Republic
United States
About 2 years using the app
October 18, 2022

When it works- great. but now CSV uploads are not working and much like the review below, support(?) isnt reading the information provided as to where their app is failing- they send a bunch or unrelated pre-scripted replies, or links to articles that are unrelated. Then dont answer for 24 hours. so freaking fed up ..

Alchemy Equipment NZ
New Zealand
About 2 years using the app
BOLD replied October 20, 2022

Thank you for your feedback. When our level of support falls short of our client's expectations, we take it very seriously. I have checked in with our support team and see ...

October 6, 2020

We've been waiting for install for over 2 weeks, have chased every two days, have raised support tickets and just been ignored, but we're still charged for the app. Would avoid if their customer service is this bad.

UK PPE Warehouse - Leading PPE Supplies
United Kingdom
Almost 2 years using the app
BOLD replied October 6, 2020

I'm so sorry for delay on the installation. Our team has reached out to ensure that the correct app version is being installed based on the features that you are looking for. ...

October 8, 2020

We used this app for a number of years on our B2B wholesale site. Combined with Locksmith we had a great B2B secure site. 2 months ago we started having issues with the app, when we asked for support, Bold upgraded us from version 2 to version 3 without asking and without any considerations to the site. By doing this they broke our site and we had to take the site down for several days. We kept ...

Kaffeina Group B2B
Australia
Almost 2 years using the app
BOLD replied October 9, 2020

Thank you very much for your honest feedback, I am sorry to hear that you have had a less than positive experience so far, our goal is to help you succeed. I have checked in ...

August 28, 2014

Great App with amazing potential but....

I upgraded to Premium to take advantage of the CSV upload. After spending hours reworking the CSV to match their template I was prompted with a The CSV a "Service Unavailable" after uploading the file. According to BoldApps they are supposed to be open at 5pm CST but after calling multiple times from 2pm -3pm CST and leaving messages I received no call ...

Nava New York
United States
Almost 2 years using the app