Reviews (1,056)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to manage varied pricing strategies efficiently, crucial for adapting to market changes and promotions. Its customization options allow for tailored pricing structures, enhancing market positioning. The support team is praised for their quick and effective problem-solving, including free custom coding. The app is noted for handling complex operations across multiple customer types and products, boosting sales and streamlining operations.
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Took me three days to get the answers I needed but finally found it. I think some of the support team need to read the queries more diligently rather than just sending a link to after a cursory glance.
Rajni keep on task with me and we finally reached the right info... Im going to try it and hopefully it will meet my wildest dreams and expectations :P
Hi there, thank you for taking the time to leave us this review! We're so sorry to hear that you had a less-than-excellent experience with our customer service team initially, but it looks like Rajni was able to steer you in the right direction!
I certainly hope that you find the premium version of Custom Pricing to be what your business needs to achieve your store's goals, and meets your dreams and expectations. :-)
Please let us know if you have any other questions about the app - we'd love to get you set up properly so you can see what the app will do for you!
They seem like good people but this app is messing up my store. I update my store daily with new products and I don't this this app can keep up. Some of the products have the discount applied and some don't. Then I found some showing the prices that were suppose to be hidden and others were just fine.
I just need an app that works out the gate with out all this coding which I believe is slowing down my store.
I am sure it is good for others just not good for me. I am hoping they respond quickly to remove so I can feel at ease. Right now I am on pins and needles.
So far so good, i like how it adds the code in for you, just think it pricey
11/5/2018 Update:
I received a call from Harry, Lead at Bold Commerce, on 11/30/2018. He explained that the support team member who worked on the installation of the app on my site's theme had a day off -- so it was unfortunate that they had missed my emails after the installation.
Harry apologized profusely, was very supportive and truly committed to setting things right--no matter what resources it would take. We had discussed, in length, several options on the best resolution options. And at the end of the day, the issue was resolved.
Harry also personally reassured me that they will take all lessons-learned from the whole experience in making the app better! (So I'm glad that things took a positive turn after all! :)
Harry was a great listener, the kind of leader that I can trust, and I do believe that their company is fortunate to have his integrity and dedication to their customers.
Thank you, Harry! All the Best!
Sincerely,
Jocelyn
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10/2018 Initial Review: The install and customization by this app has severely impacted my site (it made it crash and made my navigation menu fail)
And after following up with your support team, I haven't heard back any response. Both shopify support and theme support have isolated the problem caused by Bold App's customization.
Here is their latest response:
The issue appears to be caused by the Bold app code which has been installed on your store, affecting both your product and collection pages. It appears to be most severe (the pages which completely fail to load) on products which have very large numbers of variants...
I have confirmed this doesn't happen in our theme as provided on your store. If you've recently had a developer working on your store, I'd recommend speaking with them concerning the changes, otherwise if you reach out to Bold they will hopefully be able to advise further:
https://apps.shopify.com/partners/shappify
I have removed the Bold app from my site, and hoping that will fix the issue (I'm still reaching out to the theme and shopify suppor teams for further assistance to resolve my issue as we speak)
To Bold app support: Please be very careful when you are customizing code on behalf of your customers. And also you really need to perform end-to-end tests to prevent this from happening for your customers. It's a big headache and costly to repair.
Thank you for listening.
not happy about the bold test products showing up in my shopping cart to customers. Will revise review after more time with app.
Update:
+1 star for support.
When we realized this app did not sync with our recurring order app ReCharge we uninstalled it, it broke our theme. But we fixed it.
Liked the idea of the app but because I only have a specific number of products in stock at a time and this allows wholesalers to purchase "infinity" amounts above the quantity I have it set doesn't work for me.
Other than that, after uninstalling it messed up the variants in my store and I had to have an expert at shopify go back through to fix the coding.
This app would be great if it worked with inventory apps. Because it doesn't work with stitch labs i can't use it because stitch is more important for me than this app so I'm placing wholesale orders manually which isn't a problem really.