Reviews (1,056)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to manage varied pricing strategies efficiently, crucial for adapting to market changes and promotions. Its customization options allow for tailored pricing structures, enhancing market positioning. The support team is praised for their quick and effective problem-solving, including free custom coding. The app is noted for handling complex operations across multiple customer types and products, boosting sales and streamlining operations.
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Where do we start, we used bold custom pricing for about 3 years, so not new to them. In the last 12 months there has been many bugs stopping a smooth operation. They have a poor quality customers service which is the most important part of any app developer. I tried calling them and speaking to them on chat, but they really are a waste of time. We are testing other custom pricing apps on shopify ...
Thank you for your feedback. We are truly sorry for the experience you've had in the past. We've always made sure our merchants are taken care of in a timely manner as each ...
I have requested to give me an update a week ago, and yet the team fail to deliver app updates on time nor fail to give me prompt response.
Had the app for years. They suggested we move to draft order pricing in December, ruined our whole site and dealer programs. Wasted about 50 hours getting it all fixed and back to the Variant version, lost thousands of dollars in lost orders.
Fast forward to April, they update something in the app and now pages won't load. Support doesn't understand anything you are saying, wasted about 60+ hours ...
BLOODY NIGHTMARE
Can't take advantage of Facebook, Pinterest or Instagram sales channels because all your wholesale prices will be exposed.
Not to mention, any time they do a liquid update, ALL MY WHOLESALE PRICES ARE EXPOSED ON MY WEBSITE.
NEED HELP AFTER HOURS? Forget it. I'm losing money as I write this review because I happen to not notice this happened today until now, almost 6PM CT.
I am ...
I've used many apps on Shopify and most of them were really great. Especially the support of those apps. Fast communication and always helpfull with my questions. The service I've experienced with BOLD is the WORST service I've ever got. This app costs me $20 per month and 2 weeks ago I've installed the 'Quantity Breaks' app. It was hard to figure this out so I needed help from the support team. ...
Thank you for your honest feedback - we are sorry to hear about the lack of communication from our end and would like a second chance to get you set up for success! We can ...
I was offered a 3 month free trial to use this app with follow up emails and great response in the beginning and when my billing cycle came up I was charged the $29.99 on my credit card. I sent emails and to this day have not had a response. Its unfortunate that as these app companies get bigger we the customer seem to fall through the cracks of auto responders. As much as I would like to give a ...
Could never get this to work and will discontinue the app. Have been paying for months thinking I would turn it on at some point, but have decided it is not worth the effort. Will just continue to build multiple products for retail and wholesale. Service started out at a 5 star and dropped to 2 stars since it would take days to get a response to attempted fix, to another few days to attempt to ...
I have been using the app for a couple of months now, and i am not at all satisfied with it, but i also can't have my shop without it.
Just to warn others before making your shop depend on it.
First of all, support from bold is EXTREEMLY slow, so when you have an issue, prepare yourself to be really patient.
Second of all, Bold can't agree internally if this app works with their subsciption app, ...
I would give them zero stars if possible have these guys on multiple stores only find out midway through using the QB haven't been working for couple months.
Hi, thank you for your feedback. We're very sorry to hear that you've run into an issue with Quantity Breaks, and we would really like to look into this further for you.
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First I'd like to say I am deleting this app from my shopify store right after I leave this heartfelt review of this company and product.
I could list more than just these reasons why I will never use a bold app again, however I will only list a couple in hopes that it will help at least one person steer clear of this company.
1. Horrible support. They are never available. They take days to ...