Custom Pricing: Wholesale B2B

I've been waiting 6+ weeks for customer service to fix my issues with this app. Meanwhile, we've been paying full price for something that doesn't work and is holding up my store launch.

It did not work...and we've trying to get help from support the past 2 months to make things work but the communication from them has been sparse and few.

Terrible. I am not happy. I have got no support and I need help. My customers have often complained and I am trying to figure out the pricing Ect. I have asked for the 40$ liquid instalment and have got no notification on how to proceed.

I have sent more than 3 emails already and no reply. Customer service is so poor. I will not recommend this to other store owners, Businesses can't wait and rely on the installation at all.

A real pain of an app.

I'm afraid of breaking the store any time I add or duplicate or make any modifications to a product. "Pausing" the app takes forever (literally going on half hour+) and is essential whenever making product additions or edits.

Not to mention you can't use shopify/facebook integration without it showing all of your price tiers. Plus, if you mess up on the backend, it's easy to accidentally show all of your customers all price tiers on the front end. OOPS!

The backend is clunky to use and doesn't load properly most of the time when navigating deeper within pages. Also beware, if you have a lot of different tiers, it's a mess to deal with scrolling through the browser because of how many columns -- imagine a bloated GUI excel spreadsheet. You can't tell which product you're editing for which tier without scrolling like a madman. And then my favorite part ... you finally painstakingly input all of your prices and click save... and then ... wait for it ... refresh ... NONE OF THE PRICES SAVE! TADA!

Most of the limitations and complaints may be due to Shopify constraints, but that's giving Bold the benefit of the doubt. Support is good, but this software is monstrous and scary. Most other third-party shopify integrations (stitch labs, etc...) are afraid to integrate with a store using Bold apps because they're afraid of things breaking too. Temperamental app.

I can't wait to move all of our wholesale customers over to a new system.

Save yourself the trouble and look for a different wholesale solution rather than any of these types of shopify apps -- especially this one. While it may *work*, it's way too messy.

Not quite sure how this app has so many positive reviews. Suspicious of review shilling at this point, but who knows.

I ´ve been trying to install this app on my site and I am still trying. I hope this situation will change asap as it have passed two weeks since I installed the app and is still not working properly.

Horrific app thus far. Made many of our products "unavailable" to everyone during the busiest time of the year. Had to uninstall, and we're stuck with going though each and every product in our store to dig out an gut all the damn tags they added (which, mind you, EVERY customer could now see). This app has actually pushed us to moving to a different platform from Shopify for our wholesale needs. A staggering amount of hours wasted, lost sales, etc.

Took them several business over the "3 Business Days" quoted to them to instal the code that I PAID THEM TO DO! Any offer of refund? Nope? Poor communication? You betcha.

All these great reviews you see? Bold Apps bribes folks with 2 free months if you post a review after the installation.

Bold ran into numerous problems on Black Friday with their apps, and have yet to get their act together. I can't get back the hours wasted on gutting this POS from our site, but I'd recommend looking elsewhere

If someone from Bold wants to contact me and correct this, I'm all ears, but failing at the worst possible time is pretty unforgivable.

Day 2 of the "Fix"
Dev staff and President of the company swear that they've fixed the issue. I randomly check 6 products, and 5/6 still have artifacts and variants of the previous install despite being asked repeatedly that they be removed.

The president (Jason) is now sending me smiley face emoticons in emails while explaining away their piss-poor performance. That's incredibly insulting as a customer, and the absolute last thing I want to see or deal with a week out from Christmas. I simply do not understand why anyone can think that's acceptable.

Working with Bold was an absolutely nightmare. This app is not meant for real businesses. We are a manufacturer of science equipment with over 1,200 SKU's and this app actually lost us money. From double discounting tiered wholesale customers and double dipping monthly promos, discount codes... The app creates duplicate variants in order to track discounts (herein lies it's main issues of compatibility). We had probably 10 cases with Bold and the first rep we worked with was very helpful but the main issue isn't the customer service (although after our first point of contact they failed to really answer and help in the depth we needed after things were messed up) the main issue is the app itself. If you are a small start up or store then this app maybe useful. It has so many issues even things like not having the ability to select a collection to mass discount because we had 'too many' collections. If Bold was honest about saying the needs we had or the size of our store was too big then it could have avoided 90 days of disaster and this poor review.

Cody was very helpful. The concerns I had were solved very promptly by Cody. I haven't used the app yet but cody was very helpful. Guri too

Wrong - They forced me to say this and never even helped me in the end.

Please someone remove tha pp,, as it stopped working... please i need the code gone as I cannot add any new quantity break app until its removed