Reviews (541)

Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to manage wholesale and retail pricing on one platform, offering customizable options like discounts and quantity breaks. Its seamless Shopify integration enhances operational efficiency and customer-specific pricing management. The responsive customer support and user-friendly interface are also highlighted, with many crediting the app for boosting sales and customer satisfaction through its reliable and complex pricing capabilities.

July 7, 2021

I couldn't figure out how to adjust the minimum qty break of 1, got in touch and Harpreet managed to fix it in two minutes flat. He was really helpful and friendly and can only recommend their service.

BMWMerchandise
United Kingdom
About 7 hours using the app
BOLD replied July 9, 2021

Happy to hear our team was quick to help you find a resolution. Kudos have been passed along to Harpreet. Appreciate the review. Thanks for choosing Bold.

June 6, 2018

Wow! that was the best experience I've had so far with any app. Had a really terrible locking app and decided to try this app out to streamline. i contacted support and spoke to guri and literally in a matter of minutes i was contacted by Iurii who let me know he was installing it. in a matter of minutes it was done. i was stunned. and our site is poppin! BOLD i have no idea what changes you've made but your support team is definitely taking it up a notch! thanks guys!!!!

Lashifyusa
United States
About 7 hours using the app
January 30, 2024

Their customer service is really bad. They sent an email instructing me to reply back to the email after I completed a step. I then receive an email chastising me for sending them an email.

Kitty Q Creations
United States
5 days using the app
BOLD replied February 12, 2024

We are so sorry to hear about your experience. Due to change in our ticket submission process, you received an automated reply from the system. We will certainly review our process! Thank you for your feedback. Our deepest apologies once again!

Edited February 29, 2020

This app SUCKS! After this APP was expert installed, it created duplicate variants in all of our Google Shopping Campaigns, showing discounted prices to consumers. After I spoke with customer service, they had NO FIX FOR THIS! Additionally, it created an issue, where customers could not select different variants or flavors of products, and page descriptions would not scroll so that customers could read about the products. Tons of lost revenue. If you have a very ‘simple’ store then I suggest reading the tutorial on how to duplicate your theme and create your own wholesale customer store. Do not download this app.

SWOLVERINE
United States
5 days using the app
January 7, 2021

We have a unique tiered customer framework with discounts on 3 groups of selected products; this app helped us make it a simple task.
Shout out to Azm who was tireless and patient in helping me get started!

Nirvana Systems
United States
About 6 hours using the app
August 30, 2013

Does exactly what it says and does it very well.

Vee's Victorians Doll Clothes
United States
About 5 hours using the app
June 17, 2020

If you're looking for a discount app that can work across a full collection, this is the app for you. I had some problems getting started but Naman and their colleague's Mayank and Kelsey were there instantly and didn't stop until my needs were met. There are a lot of crummy apps out there, this is not one of them.

Henrietta Lane
Canada
About 5 hours using the app
November 4, 2013

Disapointing. Not up to their promises and poor support.
We installed this app about a week ago and sent 5 mails to the supports team. We have not got any replies unless to tell us that they are busy with an other developpment.
It does not fullfill their promises:
• Offer Customer Specific Pricing (only fixed price which is obvisoulsy useless or percentage). Good maybe for a customer price level as Gold sivler etc... but not other use. No specific price handled per items sold. No variant handled when you are using variants in your products with different price. It set up everything at the same price.
• Use this app to offer multiple levels of WHOLESALE Pricing and use your same store for Wholesale and Retail. VERY DISAPOINTING, unless you handle your buinsess just with percentages which is not our case and I trust not the case of many other business.
YOU CERTAINLY CANNOT USE THIS APP TO RUN YOUR RETAIL AND WHOLESALES PRICING with one store.

We were expecting a specific price edition per items sold handled within the app and we just got percentage or fixed price.
Very dispointing as per the reviews we though of using their apps more and more, but for the first one used it is a total ZERO.
We hope to get a respond from their support team within the 14 days trial otherwises we will have no other choice to uninstall it and find an other solution elsewhere.
We will study the other app available on the shopify store called WHOLESALER see if it does the work better.
We will consider twice now from using other app from the BOLD team. Disapointing when you see all reviews telling so much good stuf about it.
Also poor support after installing it. We had to ask for help to external developpers to install the app as the installation guidelines are not clear at all.

Thiercelin1809
Spain
4 days using the app
February 11, 2020

I was hoping to use this app to sell to select customers (retailers) who had a retailer tag in Shopify. However, after I created a 50% retailer discount in this app, the discount was visible all over our webstore, and if anyone added more than 1 of any item to their cart, they received a 50% discount.

Now, perhaps I simply misunderstood the app. But this is when the bigger issue arose. When I discovered that the app wasn't doing what I thought it would, I deleted the setting I created in the Custom Pricing app. But nothing changed. So I deleted the entire app. STILL nothing changed. The app had made permanent changes in my Shopify theme. I'm lucky to have a designated customer service helper at Bold, but if I didn't, it may have been days before Bold's team could have weeded out the old code (fortunately it only took a few hours).

I had high hopes for this app. While I love and will continue to use other Bold Apps (Upsell, Recurring Memberships, Brain, Bundles, and Store Locator), I would not recommend Custom Pricing given the issues I described.

Stonemaier Games
United States
4 days using the app
Edited June 7, 2017

UNDER NO CIRCUMSTANCES INSTALL THIS APP. IT'S CHANGED ALL THE PRICING ON MY STORE SO EVERY PRODUCT YOU VIEW IS THE PRICE OF WHATEVER YOU LAST VIEWED!!!!!!!!!!!!! I PAID FOR THE $40 INSTALLATION FROM BOLD WHICH TOOK 4 DAYS AND NOW I CANT GET THEM TO REMOVE / FIX THE FLAWED CODE THAT'S NOW LITTERED THROUGH MY SITE

ALSO, THEY SAY LEAVE THEIR CODE WHEN YOU DELETE THEIR APP. WHICH MEANS THEIR BROKEN CODE REMAINS ON EVERY LITTLE LIQUID PAGE THROUGHOUT YOUR STORE. I'VE DELETED THE APP AND IT STILL SHOWS WRONG PRICING. I'M WATCHING HEATMAPS OF MY CUSTOMERS EXITING.

www.sunrayflyfish.com

Sunrayflyfish 3
United Kingdom
4 days using the app