Reviews (549)

Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to manage wholesale and retail pricing on one platform, offering customizable options like discounts and quantity breaks. Its seamless Shopify integration enhances operational efficiency and customer-specific pricing management. The responsive customer support and user-friendly interface are also highlighted, with many crediting the app for boosting sales and customer satisfaction through its reliable and complex pricing capabilities.

July 2, 2025

After a LOT of trial and error with other platforms, we finally found the perfect solution with stellar support. We have a fairly complicated catalog for our wholesale program and need a lot of customizable options when it comes to discounts, quantity breaks, mix & match deals, etc. BOLD has been the only app to help us build out a wholesale portal for our clients that can still utilize coupons, give mix & match quantity breaks, and most importantly - give us the support we need as a small business.

BOLD recently made some updates that have been game changing for us but we had no idea how to even utilize them until we were connected with Taylor & Jade from the BOLD support team. They were absolutely OUTSTANDING and I wasn't very pleasant when I initially reached out. (I had a less than great experience with an unrelated tech support incident and was just exhausted and cranky). Regardless - Taylor and Jade were nothing but kind, patient, and clear about how they could help us solve our problems.

I literally woke up today to a demo version of our store completely migrated to a new discounting method that has been applying all of our complicated discounts wonderfully!

Great communication. Wonderful support. Fast work. And FINALLY a solution after almost a year of trying to offer a seamless online wholesale experience for our customers. We tried ALL the wholesale apps you can think of and nothing had the flexibility, customization, and support that we needed except for BOLD. 10 out of 10 stars!

Showseason® Grooming
United States
Almost 2 years using the app
June 10, 2025

Have been using the Quantity Breaks app for years and it's been great. Just upgraded to the latest version and the Bold team (Satinder and Jade) made that transition a piece of cake. Unbelievably fast and thorough communication the whole way. We've been selling on the web since 1997, no one does it better than these guys!! Thank you!

WEBSTRINGS.COM
United States
16 days using the app
BOLD replied June 13, 2025

Love to hear this and thanks for the shoutouts for Satinder and Jade!

May 27, 2025

This software had provided a great solution for my business, and made it seamless. Chandan has been incredibly responsive in helping me get set up. Excited to launch new products using this software.

ROUSSEAU
United States
5 days using the app
BOLD replied May 29, 2025

Glad you were able to take advantage of our onboarding service! Thank you for taking the time to leave a review. Cheers!

May 12, 2025

We had an update on the back end of the app after not using it for some time. Forgot the steps. After poorly describing the issue on my side, it was Chandan to the rescue! Patiently and expertly assisted, and jogged my memory. Five stars, and we're in business!

Old Bisbee Roasters
United States
About 9 years using the app
BOLD replied May 23, 2025

Thanks for the review!

June 27, 2025

Bills $79.99 immediately before you even install. If you uninstall, looking for the lower priced options, it will charge you the full $79.99 again, even if it's one day later. There is no way to install the quantity brakes or standard models. It goes right to select first install.

BigEV.com
United States
13 days using the app
April 28, 2025

Bold custom pricing/wholesale makes changing prices so quick on my shopify site. Great product!

ranch2arena.com
United States
Over 6 years using the app
BOLD replied May 23, 2025

Glad to hear it! Thanks for the review.

June 27, 2025

We updated after using the earlier version for many years. Our tech guy wasn't available so we reached out to the folks at Bold for help. Oh Yes! Chandan (and her team) made the process as smooth as silk. Great immediate followup. Very considerate communications. Bold is gold.

The Private Eye Project
United States
1 day using the app
April 29, 2025

Our business has used BOLD App for nearly a decade. The mitigation and transition to the new Custom Pricing App has been horrible. Our customers have not been able to confidently place orders for going on 10 days because the quantities are arbitrarily changing in their carts and the pricing is incorrect. Customer support is slow to respond and have conflicting suggestions/fixes. We are extremely disappointed and have asked numerous times to switch back to the old app. Looking for help from anyone.

Lancaster Home & Holiday
United States
5 days using the app
June 5, 2025

Bhumi and the support team at BOLD provided us with excellent support throughout our migration from the BOLD Quality Breaks app to BOLD Custom Pricing app. Thank you!

Campbell Pet Company
United States
16 days using the app
BOLD replied June 13, 2025

Glad to hear you had a smooth transition! Thanks for the review :)

March 20, 2025

I am happy with Custom Pricing: Wholesale B2b so far! I had some issues getting set up and Navdeep was very helpful in troubleshooting my stores issues. Everything looks perfect now, thank you!

Art with Heart
United States
16 days using the app
BOLD replied May 23, 2025

We're glad Navdeep was able to help you out. Cheers!