Richpanel: AI Customer Service , 135 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its superior features, user-friendly interface, and efficient customer support. They particularly appreciate the Sidekick AI for improving response times, the ability to use personal emails for accounts, and the integration with Aircall for recording and logging. The support team is praised for their quick response and problem-solving skills. The mobile app for live chat and ticketing system is also commended for its ease of use. Merchants find it helpful in streamlining customer service, reducing phone calls, and simplifying the process for both employees and customers.
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First day here! Between the initial set-up/trial, the customer support, live chat and amount of questions answered so quickly, LOVING this app!
Thank you all!
Amazing support from the beginning , nothing was too much trouble no matter how long it took , highly recommend
Great software, even better customer service.
As a NOT small and NOT big Shopify Store brand I finally found the CRM app that we needed.
The big guys Mobile apps are horrible and desktop is very complicated and hard to learn.
Richpanel is fairly priced, great mobile app for live chat, great ticketing to manage the e-mail in one place rather jumping from Shopify orders to Shipstation and come back to E-mail.
You will LOVE it. I promise.
THANK YOU for this beautiful review. I sometimes read these reviews again and it gives me the much needed motivation on rough days!
Thank you for your business.
- Amit RG,
CEO of Richpanel.
The app is great overall and support has been incredibly helpful. The dashboard is pretty stuffed, and it can take a bit of time to get used to it. We have only tried the LiveChat and Support, not the add-on yet, but the features of the helpdesk are amazing and in the future we will definitely take advantage of that to reduce the customer contact impact. We also tried Crisp and Gorgias already, they were both not good for us. But this we recommend 10/10 :)
Richpanel has been a game-changer for our customer service team. It has made ticket handling faster and more efficient, thanks to its user-friendly interface and smart automation features. The analytics and reporting tools have also helped us improve our support strategy. Highly recommended!
Thank you for this review. And thank you for being a Richpanel customer!
best CRM I've used yet. I've used all the big ones and this one seems to be the cleanest and nicest looking. most intuitive UX and makes work efficient. seamless integrations. to me, it's like the Apple of CRMs. not anything wrong per say with others but there's a reason apple is as big as it is.
Hi, I'm Amit, the CEO of Richpanel. Your review really made our day and makes all our hard work feel worth it. Thank you so much!
Shout out to Amir! When it comes to customer support, this guy is par none. He's always going above and beyond to make sure our problems are solved. Whether it's training us on how to use complex functions or if something breaks, he's always on point!
Good App
Very quick and helpful!