Richpanel: AI Customer Service , 135 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its superior features, user-friendly interface, and efficient customer support. They particularly appreciate the Sidekick AI for improving response times, the ability to use personal emails for accounts, and the integration with Aircall for recording and logging. The support team is praised for their quick response and problem-solving skills. The mobile app for live chat and ticketing system is also commended for its ease of use. Merchants find it helpful in streamlining customer service, reducing phone calls, and simplifying the process for both employees and customers.
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I've been through a few of the CRM apps now including Gorgias (rip off), ReAmaze (basic and clunky UX) and now Richpanel. The support is 10/10 and the price is really good. Give it a go!
THey are quick to fix the issue
the support chat client is the best!!
Richpanel is a great app for customer management. We use it intensively and whenever there was an issue it was solved very quick by the fantastic team. New features and requests were implemented quickly (like 2FA). Surely we would choose Richpanel for every new project we start. Big recommendation! Thanks!
Perfect. Would change nothing
Very helpful
perfect
Indeed the best app we use in our multiple stores. What I like from Richpanel is their support. Always avialable in calls if you need urgent help. Amir is the who is always helping me regarding technical matters. Very patient guy and helpful as always. Kudos to the entire team. Thanks
ultra fast technical support when I got a issue opening Richpanel. The fact we get 500 conversations for free and this level of service is insane to me. Definitely will keep using Richpanel for life with my current and any future business for sure.
I'm just updating on my previous review of RichPanel. I just want to say if you're looking for a CRM that integrates with your CMS, stop here! Richpanel officially has a mobile app and they're alway upgrading and implementing new features. Their customer support is super quick and they follow up with you!!! I absolutely cannot say enough good things about RichPanel. You're going to want to get on now and be a legacy member because they are a breathe of fresh air.
We love, love this review!
Thank you.