Overall rating
Counts per rating level
  • 85% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its product customization features, user-friendly interface, and seamless e-commerce integration. They appreciate the image upload and template creation options. The customer support, particularly a representative named Hasan, is often commended for efficient problem-solving. The app is praised for enhancing customer shopping experiences and offering good value for money. Some merchants attribute their business growth and success to this app.

October 11, 2022

Hasan is so so helpful and accommodating, making the app really work for our needs after we installed it and made it our own. this was an app that i was looking for to visually customize our products, something our customers had been asking for for years. I'm so happy to finally be able to give them access to that through this app. Can't stress enough how helpful the team at customify is in helping you with everything you can't do yourself. thank you!

Julie Mollo!
United States
10 months using the app
November 9, 2022

I used this app to create a customisable product on my e-commerce store and I am very impressed! So easy to use and setup and the customer service is amazing. I had some trouble with the app conflicting with my current theme so I messaged via messenger and had a reply within 20 minutes, to follow up the issue was resolved overnight. Extremely happy and would highly recommend this app

Terra Gym Line
3 days using the app
Edited July 8, 2023

We are very happy for the attention given to us by Hasan. He was quick and efficient in solving the problems we had installing the App. This Application is the best and easiest to understand and use by our customers. We tried others and definitely stayed with Customify. Thank you Hasan for your support.

United States
8 months using the app
Edited September 19, 2023

Once the installation is complete, the setup process is extremely difficult. Customer support is difficult with agents who do not speak English well. Chat is provided through FB messenger and is difficult. Communications are poor from the company, causing delays and misunderstandings that could be avoided if the developer had a better grasp of communication. A basic question of business hours available caused delays and confusion because they did not know how to note the times in my country (USA). Instructional videos lack detailed instructions and are not for the same version as the most recent one. Many promises made, but the instructions were too poor to be useful. I have spent HOURS trying to make this work and use the instructions as provided, but have abandoned it as an unusable app. Frozen screens, long delays in resetting options make this a non-starter for anyone needing a working, productive app.

Mountain Metal Arts
United States
About 11 hours using the app
Customify replied September 9, 2023


We always replied to both your chat messages and emails in a timely manner. We already asked for collaborator access to help you set up the app. However, you haven't approved the access request till now.
Yet, you posted a negative review. It is not fair.

September 21, 2022

Awesome app and so easy to use/install yourself... if you have any questions or need some installing and customising/code support the chat service is really helpful and fast!

Etuui GmbH
5 months using the app
November 10, 2022

Best support ever and Hasan will go extra miles to ensure your problem is resolve, they will not stop until you are satisfied.

La Parure Jewellery
About 1 month using the app
July 1, 2023

Super application de personnalisation de produit, une fois que nous avons bien compris le fonctionnement, ce module de personnalisation est vraiment complet avec la possibilité de paramétrer plusieurs options à chaque produit.

j'ai essayé 5 modules de personnalisation avant Customify , je devais attendre pratiquement 24h00 pour avoir une réponse et la plupart des réponses il faut attendre 1 à 2 mois pour la future mise à jour sur des choses primordiales et certaine chose ce n'est pas possible sans prendre le temps.

Le support de customify est hallucinant Kamal et son équipe m'a répondu le dimanche en 1h00 et à pris beaucoup de temps pour m'aider dans mes besoins... à ce jour C'EST LE MEILLEUR SUPPORT DE SHOPIFY que j'ai pu avoir.

7 days using the app
August 5, 2022

The app provides exactly the features I was looking for. Furthermore the customer support is great (quick and helpful). Thank you Hasan!

Geschenkidee Sanduhr
8 months using the app
May 28, 2022

Customify is undoubtedly the best product customization solution available on Shopify. Of course, you have to know what you want to put in place. At this level, the support service is also excellent in every way. Integration questions and solutions are resolved within an hour. "Bravo" and thank you to the whole team. ERiC PELLETIER

4 months using the app
January 14, 2022

I have been using this app for a while , a year or so, does what it says and the support has been very good. Worth while purchase. Not just for Clothing and Phone cases - See it in action www.bw-darts.com

BW Darts
United Kingdom
Over 1 year using the app
Customify replied January 25, 2022

Thank you for your review, we greatly appreciated it!