Overall rating
4.2
Counts per rating level
  • 84% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust product customization features and seamless integration with store themes. Despite occasional slow loading times with numerous stock designs, the support team is quick to resolve issues. Many praise the excellent customer support, particularly from a team member named Hasan. The app is also recognized for its affordability and ability to provide a professional customization function.

January 28, 2024

Please don't purchase a year subscription. In October 2023, I tried this program on one item but never had a chance to use it again, which this vendor has the ability to track your usage of the program and will send you an email confirming they noticed you added an item. In January 2024, I made a choice to cancel, since I have not used the program since October 2023. I removed the program from my website and informed the vendor to please cancel and refund the remaining balance. I received an email about giving me six months free. How are you offering me six months free if I paid an year in advance and requesting a refund for the unused months (Feb.to Sept.). As of now, the vendor has not response. So, please pay this vendor month to month because they will ignore you for your request for your remaining year balance.

C&S Creation Designs
United States
3 months using the app
January 27, 2024

There seems to be no customer support whatsoever. I have wrote to them and never got anything back.
Seemed to be a good software if they could have assistance to fix the little issues that occur.

My Customz Shop
Canada
About 2 months using the app
November 28, 2023

App works as intended but complicated in an unnecessary way, and I contacted support email 5 days ago with a needed help for a bug but no response whatsoever.

UKCC Trade
United Kingdom
27 days using the app
Edited July 8, 2023

We are very happy for the attention given to us by Hasan. He was quick and efficient in solving the problems we had installing the App. This Application is the best and easiest to understand and use by our customers. We tried others and definitely stayed with Customify. Thank you Hasan for your support.

PRINTVEN
United States
8 months using the app
Edited September 19, 2023

Once the installation is complete, the setup process is extremely difficult. Customer support is difficult with agents who do not speak English well. Chat is provided through FB messenger and is difficult. Communications are poor from the company, causing delays and misunderstandings that could be avoided if the developer had a better grasp of communication. A basic question of business hours available caused delays and confusion because they did not know how to note the times in my country (USA). Instructional videos lack detailed instructions and are not for the same version as the most recent one. Many promises made, but the instructions were too poor to be useful. I have spent HOURS trying to make this work and use the instructions as provided, but have abandoned it as an unusable app. Frozen screens, long delays in resetting options make this a non-starter for anyone needing a working, productive app.

Mountain Metal Arts
United States
12 days using the app
Customify replied September 9, 2023

Hello,

We always replied to both your chat messages and emails in a timely manner. We already asked for collaborator access to help you set up the app. However, you haven't approved the access request till now.
Yet, you posted a negative review. It is not fair.

July 1, 2023

Super application de personnalisation de produit, une fois que nous avons bien compris le fonctionnement, ce module de personnalisation est vraiment complet avec la possibilité de paramétrer plusieurs options à chaque produit.

j'ai essayé 5 modules de personnalisation avant Customify , je devais attendre pratiquement 24h00 pour avoir une réponse et la plupart des réponses il faut attendre 1 à 2 mois pour la future mise à jour sur des choses primordiales et certaine chose ce n'est pas possible sans prendre le temps.

Le support de customify est hallucinant Kamal et son équipe m'a répondu le dimanche en 1h00 et à pris beaucoup de temps pour m'aider dans mes besoins... à ce jour C'EST LE MEILLEUR SUPPORT DE SHOPIFY que j'ai pu avoir.

SIMEDIO
France
7 days using the app
September 17, 2017

This app is amazing and with their customer service being so supportive you can just email them your issues and they will get back to you soon.
Thumbs up for the app and their service.

Printmade
Singapore
Over 5 years using the app
January 24, 2019

Great App for my T-Shirt printing business - Also great service - always willing to help
Thanks Hasan

Aussie Shirt Co.
Australia
Over 5 years using the app
August 3, 2017

Everything is fine, the app is worth in term of pricing and service

Home Decor Product Malaysia
Malaysia
About 5 years using the app
March 11, 2019

i must say that Hasan at support is a very cool guy and is a real help. this app is easy to use once you understand how to set it up.

La Môme Bijou
France
About 5 years using the app