Customify ‑ Custom Product App

Customify is a very useful app for any online store that is looking to customize merchandise for it's customers. The app is affordable and works as intended. However, the biggest reason the app gets five stars is the incredible support if you need any help. Hasan has helped me several times and has been incredibly quick, responsive, and professional.

Please don't purchase a year subscription. In October 2023, I tried this program on one item but never had a chance to use it again, which this vendor has the ability to track your usage of the program and will send you an email confirming they noticed you added an item. In January 2024, I made a choice to cancel, since I have not used the program since October 2023. I removed the program from my website and informed the vendor to please cancel and refund the remaining balance. I received an email about giving me six months free. How are you offering me six months free if I paid an year in advance and requesting a refund for the unused months (Feb.to Sept.). As of now, the vendor has not response. So, please pay this vendor month to month because they will ignore you for your request for your remaining year balance.

App works as intended but complicated in an unnecessary way, and I contacted support email 5 days ago with a needed help for a bug but no response whatsoever.

Once the installation is complete, the setup process is extremely difficult. Customer support is difficult with agents who do not speak English well. Chat is provided through FB messenger and is difficult. Communications are poor from the company, causing delays and misunderstandings that could be avoided if the developer had a better grasp of communication. A basic question of business hours available caused delays and confusion because they did not know how to note the times in my country (USA). Instructional videos lack detailed instructions and are not for the same version as the most recent one. Many promises made, but the instructions were too poor to be useful. I have spent HOURS trying to make this work and use the instructions as provided, but have abandoned it as an unusable app. Frozen screens, long delays in resetting options make this a non-starter for anyone needing a working, productive app.

I had high hopes for this tool. Unfortunately, it does not work as intended. NOT even close - Full of bugs that seem to be too complicated for their developer to resolve. I wasted a solid week trying to get it to work.

I love this app, this has completely transformed the way my customers are able to use my website / personalise the products. This has been the best app that I have installed on my site. When there has been issues with the personalisation they help to fix any issue. For me the only downside is that we are in Sydney so you have to wait for the help as not in same timezone.

The Customify team is truly helpful, working tirelessly to understand you and your needs and offer solutions. This is more important than the service itself; while the app can be a bit challenging to understand, you quickly become familiar with it, and Hasan is always available to support and guide you.

Terrible customer service do not support customers no response and very little help documentation

It's a really good app to use for my website. The service is amazing. I asked for a few changes to make it perfect for my product and they can make it all possible. We are working on a few adjustments now but i'm sure this will be no problem with them. Definitely worth a try.

The only app that solves everything we need for custom products.

Hasan is great and the support is fast, they take care of everything you need. Highly recommend.