Customify ‑ Custom Product App

Used to be a great app for product customization. Recently there have been constant server problems on the developer's side causing consistent downtime. They blame getting "hacked" but don't seem to have any plan to improve. There are plenty of Shopify apps that do the same thing in a more reliable way. I'll be sure to update this review in the event things improve but for now steer clear of this app Update 10/27: I said I would update this review as things progress. After posting this review the developer assured me a permanent fix would be put in place by yesterday. As of today, the app is completely down and inaccessible to all customers. I would strongly advise anyone to avoid using this app until things improve.

We've been happy with the support we received and with the overall functionality of the program. Though the interface is a little clunky to setup and required us to do a bunch of testing to ensure the output we wanted, we've had good support and assistance when we got stuck and the app has met our initial needs.

Pros:
**Great for starting out as it allows for a fair bit of customization of what the customer can do without having to 'script' a solution. There are a few other apps out offering a more visually appealing (modern) interface and nicer features, but they tend to be pricier or have almost too many bells and whistles, requiring a steep learning curve.
**Hi Res output has generally been perfect for our needs
**Provides the Individual image files, allowing recreation of the art in things like Adobe if needed (though see cons).

Cons:
**The customer facing interface could use some enhancements to make it look and feel more modern. The interface tends to slow down if there are too many layers added.
**Output options are limited.
**PDF format is just a flat image. (Much more helpful would be a pdf with components separated to layers so they can be more quickly adjusted in programs like in Design or Photoshop. )
**Allows alignment to artboard, but not to individual items, so for cases with multiple objects that need alignment to one another, it is tedious and difficult for the customer to do.

**Customer 'save' size is limited to 4mb and that frequently prevents customers from saving their designs if they've included their own images.

I have been using this app for a while , a year or so, does what it says and the support has been very good. Worth while purchase. Not just for Clothing and Phone cases - See it in action www.bw-darts.com

Extremely prompt and helpful customer support. We use the app for custom apparel on our online store and it works great.
Special thanks to Hasan for quick responses and for providing best solutions !!!

Very happy with the app, it simply does what it says it will.

Awesome customizer along side amazing support. Hasan is the man!!!! Give them a try, you wont regret it.

OK WOW! BUY THIS APPLICATION

I waited quite a while to post a review, because I like to use the application for a while, get a good feel for the support, and make sure it works well in a live environment. All of these are great and the application is amazing.

I have put this support team through the paces in adding, removing and changing many aspects of this application. Every time they have come through in the end with flying colors. I am a programmer in a previous life, so I understand that you have to have a certain amount of patience depending on what your asking for to fix or change, and sometimes the doctor does not make the best patient. That being said, Heri's team (I feel like I know him personally), has done a yeoman's job in getting all the programming completed, and I have an application that I think is absolutely amazing, and I'm not done yet.

The only thing that I would say requires some effort, is the time difference between me and the support/customization team (Heri). I live in Florida and the support team is 12hrs ahead. This can be frustrating at times, but overall the team has worked through those issues, and has been very responsive in spite of this difference.

BUY THIS APPLICATION, and give your customers an amazing experience.

Thanks Customify team for all your hard work, I look forward to a future of more changes, and more exciting advancements in what is already a great application.

This app has been great for me and has helped to take my business to the next level! IT Support Hasan is always responsive and efficient whenever I ask to amend or update my website and it’s Customify capabilities! Highly recommend! Great service

The support is always quick and helpful.

After the App is live and customers are in use of Customify attributions from our site, there are multiple problems which Customify are not even responding, in the mean time we had to stop our Google adwords and sales campaigns.