Reviews (227)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for enhancing customer experience and streamlining operations, especially useful for B2B and specialized businesses. It supports extensive customer data collection, profile editing, and integrates well with platforms like Shopify Flow. Features like email verification and complex form workflows are highlighted, alongside reliable performance and user-friendly design. The support team is praised for their quick, effective assistance.
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Customer Fields enables us to quickly show required conditional inputs on forms depending on how our customers were referred. I caused some issues in hiding conditional fields, but the Helium team quickly directed me in the correct direction in under 20 minutes.
Amazing! We're so glad that our Customer Support team was able to quickly figure out those hidden fields 🫣 Who hasn't accidentally hidden a conditional field on a registration form? I know I have. Thank you for taking the time to leave this review, and you know where to find us if you need any further assistance 😊
This is awful ... We can't validate accounts like we used to do. The view is not as clear as before. Please do an update ASAP
This issue has been resolved! Thanks for bringing it to our attention. Please reach out to support if you encounter any other issues.
The app helped us to add birthdays to our customer accounts and register page.
Specifically Jakin was one of the best customer support reps I have ever dealt with!
He was thorough with his explanation and guidance. He even took the time to take screen recordings and screenshots, walking me through anything that I had issue with. Top tier help here for sure! Would highly recommend
Thank you so much for leaving this review! It's great to hear that Jakin's support was above and beyond and that you were able to properly add a birthday field to your customer registration page 🎉 Don't hesitate to reach out to us with any future questions or concerns.
Also, let us know when those B5 notebooks come back in stock 😍
Support’s unreal — fast, friendly, and actually fixes things. Helium’s worth it for that alone. Shoutout to Jakin!
Thank you for taking the time to leave this review! Jaken is awesome, we quite agree. We also agree that our office needs to make those bacon wrapped dates with Chevre 😋 Again, thank you for leaving this review and let us know if you need anything else.
For my client, there was a business requirement to collect a lot more customer information than Shopify native could do. As we have also enabled Sparklayer for their b2b business we needed a tool that would work flawlessly with both Shopify and Sparklayer. Helium Customer Fields is easy to use, reliable and while some configuration issues occurred initially, support was prompt and the client is working as desired. Documentation was a bit slim on the ground when I first implemented things, but once I understood their process, it all got easy. Recommended.
Love this review! We built CF because merchants needed custom data collected during registration and it's great to hear that we're still providing exact and robust solutions. We love Sparklayer and have many shops that use both CF and Sparklayer in tandem to accomplish their goals. Thank you for taking the time to leave this review, and please don't hesitate to reach out to us with any further questions, concerns, or even thoughts on what you'd like to see our app do 😎
Phenomenal support
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I originally left a 1-star review due to a serious flaw: the “approve” button wasn’t showing on mobile when the list was long — which made it impossible to approve customers on the go. It had been that way for over a year, and I was told it wasn’t on the roadmap.
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To their credit, Helium’s leadership stepped in quickly after my review. They acknowledged the issue, pushed a hotfix almost immediately, and offered a credit for the inconvenience. The COO even reached out directly and genuinely owned the situation.
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The issue is now resolved, and mobile approvals are working as they should. It shouldn’t have taken this long, but the way they handled it once it reached the right person gives me confidence in their willingness to listen and improve.
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Thanks to the team for finally addressing it.
Thank you for alerting us to that issue 😊 Your review was the feedback we needed to propel the entire team to coding a solution.
Know that the humans at Helium do genuinely care and take every review seriously. A good trait for anyone (not just a team of app developers) is the "willingness to listen and improve" and your feedback allowed us to show that, so thank you again for taking the time to leave that first review AND for being willing to give us another chance.
Don't hesitate to reach out to us with any further questions/feedback. We'll be here 😎
Customer Fields has been an outstanding addition to our store for two reasons. The robust features and the exceptional support team.
The app workflows and variable rules you can create are excellent. It was easy to setup rules for collection tax exempt documents for certain states which is very important for our business. This feature alone has significantly improved our customer experience and streamlined our internal workflows.
The support has been amazing! We had some issues with the CSS and Jakin was able to quickly resolve the issue for us.
I highly recommend Customer Fields to anyone looking for a versatile and customizable solution.
Amazing! It is so good to hear that Jakin was able to guide you to a CSS solution 😀 Your registration form looks amazing!
Thank you for taking the time to leave this review. It really means the world to our team. Thank you.
Don't hesitate to reach out to us with any future questions or concerns 😊
When someone leaves a bad review on your app, you start sending them emails every day asking them to change it. But when a customer actually needs your help, you don’t respond to any emails at all.
We received one ticket from you about a month ago on a Sunday. We replied the next day when we were back in office, and offered a refund. We also sent a follow up to that email, but we didn't receive a reply to either email. You have been issued a full refund. Is it possible that our emails ended up in your spam folder?
We follow up with ALL users regardless of their experience. We take extra care with users who have had a bad experience, because creating a good experience is how Helium has done business for over 10 years.
In regards to your statement "you start sending them emails every day asking them to change it" is defamatory and wholly unfounded. There is no basis for this comment.
Built out very well, giving lots of needed functions. Great support team, very knowledgable. Very customizble, and easy to view data either from their app or directly in Shopify.
Thank you so much for taking the time to leave this review! We're so glad that our support team was able to provide you with the information and help you needed. Thank you again for letting us be a part of your Shopify journey 🙂
Helium's team is top notch!! We created a Form through them and we were having issues with the email flows that we set up on our own. When I reached out to the support team (specifically Brett), he got all the way into the email template code through Shopify and helped me figure out exactly what the issue was. I couldn't be more grateful because it was starting to cause issues for our customers. I highly recommend Helium and their team to support your business
"Top notch?" That's amazing 🤩 I wonder if we should give Brett a new middle name?
Thank you so much for taking the time to leave this incredibly thorough review! We really appreciate it 💪🏼
You know where to find us if and when you need further assistance, and thank you so much for trusting us on your Shopify adventure.