Reviews (244)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for enhancing Shopify's default capabilities, allowing direct customer profile edits and supporting complex registration, ideal for B2B and wholesale setups. It features email verification, customer-initiated edits, and customizable forms with conditional inputs. Integration with other platforms and detailed data collection like birthdays are key benefits. The support team is noted for their quick and effective responses, with continuous app improvements based on merchant feedback.
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Really good customer service, fairly full-featured and pretty easy to use customer form/registration app. There is a decently-documented API for hooking into form events. I would like to be able to add html to form labels, and also have built-in integration with Google Analytics.
Thank you for the review and for the candid feedback 🤩 We are already discussing with the team the merits of a GA integration.
Please reach out to us with any other thoughts on how to make Customer Fields better, and we hope you have a wonderful new year 🥳
We use this app to collect and approve signup form inquiries for our wholesale only store. It was easy to setup, works as you would expect, and the team was very responsive when I had questions and needed a little setup help.
Amazing! Thank you so much for taking the time to leave this review, especially during the frantic scurry of the holidays 🎄
We are stoked to be a part of your Shopify journey and please don't hesitate to reach out to us again if you have any further questions or needs. We're here for it! Also, we had no idea there were so many party favors made in the USA 🇺🇸
日本語表示があればいいな
Customer Fields enables us to quickly show required conditional inputs on forms depending on how our customers were referred. I caused some issues in hiding conditional fields, but the Helium team quickly directed me in the correct direction in under 20 minutes.
Amazing! We're so glad that our Customer Support team was able to quickly figure out those hidden fields 🫣 Who hasn't accidentally hidden a conditional field on a registration form? I know I have. Thank you for taking the time to leave this review, and you know where to find us if you need any further assistance 😊
This is awful ... We can't validate accounts like we used to do. The view is not as clear as before. Please do an update ASAP
This issue has been resolved! Thanks for bringing it to our attention. Please reach out to support if you encounter any other issues.
The app helped us to add birthdays to our customer accounts and register page.
Specifically Jakin was one of the best customer support reps I have ever dealt with!
He was thorough with his explanation and guidance. He even took the time to take screen recordings and screenshots, walking me through anything that I had issue with. Top tier help here for sure! Would highly recommend
Thank you so much for leaving this review! It's great to hear that Jakin's support was above and beyond and that you were able to properly add a birthday field to your customer registration page 🎉 Don't hesitate to reach out to us with any future questions or concerns.
Also, let us know when those B5 notebooks come back in stock 😍
Phenomenal support
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I originally left a 1-star review due to a serious flaw: the “approve” button wasn’t showing on mobile when the list was long — which made it impossible to approve customers on the go. It had been that way for over a year, and I was told it wasn’t on the roadmap.
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To their credit, Helium’s leadership stepped in quickly after my review. They acknowledged the issue, pushed a hotfix almost immediately, and offered a credit for the inconvenience. The COO even reached out directly and genuinely owned the situation.
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The issue is now resolved, and mobile approvals are working as they should. It shouldn’t have taken this long, but the way they handled it once it reached the right person gives me confidence in their willingness to listen and improve.
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Thanks to the team for finally addressing it.
Thank you for alerting us to that issue 😊 Your review was the feedback we needed to propel the entire team to coding a solution.
Know that the humans at Helium do genuinely care and take every review seriously. A good trait for anyone (not just a team of app developers) is the "willingness to listen and improve" and your feedback allowed us to show that, so thank you again for taking the time to leave that first review AND for being willing to give us another chance.
Don't hesitate to reach out to us with any further questions/feedback. We'll be here 😎
For my client, there was a business requirement to collect a lot more customer information than Shopify native could do. As we have also enabled Sparklayer for their b2b business we needed a tool that would work flawlessly with both Shopify and Sparklayer. Helium Customer Fields is easy to use, reliable and while some configuration issues occurred initially, support was prompt and the client is working as desired. Documentation was a bit slim on the ground when I first implemented things, but once I understood their process, it all got easy. Recommended.
Love this review! We built CF because merchants needed custom data collected during registration and it's great to hear that we're still providing exact and robust solutions. We love Sparklayer and have many shops that use both CF and Sparklayer in tandem to accomplish their goals. Thank you for taking the time to leave this review, and please don't hesitate to reach out to us with any further questions, concerns, or even thoughts on what you'd like to see our app do 😎
Support’s unreal — fast, friendly, and actually fixes things. Helium’s worth it for that alone. Shoutout to Jakin!
Thank you for taking the time to leave this review! Jaken is awesome, we quite agree. We also agree that our office needs to make those bacon wrapped dates with Chevre 😋 Again, thank you for leaving this review and let us know if you need anything else.
Built out very well, giving lots of needed functions. Great support team, very knowledgable. Very customizble, and easy to view data either from their app or directly in Shopify.
Thank you so much for taking the time to leave this review! We're so glad that our support team was able to provide you with the information and help you needed. Thank you again for letting us be a part of your Shopify journey 🙂