Reviews (370)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its automation capabilities, particularly in enhancing B2B operations by streamlining customer self-service and data management. It supports custom sign-up forms and input fields, improving data collection and customer interactions. The app is praised for its customization options, reliability, and user-friendly interface. Merchants also commend the responsive and helpful support team, noting their effectiveness in problem-solving.
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We are using this app along with its sibling app: Helium Customer Fields.
Both are great app, Strike to offer automatic discount, Customer Fields to set up a form.
The support is responsive and friendly, very easy to understand without cumbersome technical terms.
They are open to new ideas and needs of merchants, too. So we are really happy.
As some other merchant mentioned, they are kind to go beyond the app function and suggests possible methods like combining Shopify Flow, and how it works.
Very clever made app with very kind people behind.
Thank you very much!
Thank you very much for your kind review. We are always trying to keep our apps simple and easy to use and it's great to hear that our obsession is making life easier for you 💪🏼
We're glad we were able to help you find a solution to your problem and if you have any other questions, please don't hesitate to reach out to us again 😊
Works just as stated and very responsive/supportive customer support team. Hard to find apps that respond so quickly like they do!
We are happy to hear that our customer success team was able to assist you (it is our joy to field questions and try to find a solution for you, even if that solution isn't our app 😊).
Thank you for taking the time to leave this review, and we hope that Customer Fields continues to be a hole in one solution for your store ⛳️
화이팅!
The best app for creating custom sign up forms. Support is top tier. If you need the best and don't mind paying a little more than alternatives, Helium is the way to go!
Oh my goodness 🤩 Thank you for this amazing review and for highlighting (get it 😉) our amazing customer support team!
We appreciate trusting us with your store, and look forward to continuing with you on your Shopify adventure.
I downloaded this app, but after reaching out to customer support, I learned something surprising—their app could do what I needed, but it would be easier and free with the Shopify Flows app! I couldn’t believe it. Instead of just taking my business, the support team genuinely cared and recommended a different, cost-free solution. Incredible customer service and HONEST company! They’ll be my first choice when I need a solution for customer fields. They’ve earned my business!
Wow, this is such a great review 🤩 Thank you for taking the time to write this.
We genuinely want every merchant to find the best solution for their store, and we're glad to have helped steer you in a better direction.
Also, we're changing our tagline to "Helium, the honest company." 😊
You know where to find us if you need anything else.
Enabled our customers to create a B2B company without us having to get involved in the process, vital to the smooth running of our site. Amazing bit of kit so far.
Amazing review! Thank you for trusting us with creating a more seamless B2B company creation on your site. Also, "Amazing bit of kit," should be our new tagline 💪🏼
Again, thank you for taking the time to leave this review and we're proud to be with you on your Shopify journey 😊
Amazing customer service!
Thank you so much for taking the time to leave this review. We strive to be "amazing" in everything we do, so it's great to hear that our customer success team was able to nail that for you 💪🏼
Hoping that Customer Fields continues to be a "wick-tory" for your store 😊
I was really impressed with the customer service from Helium. They were responsive, helpful, and went above and beyond to ensure I was taken care of. It's clear that they truly value their customers and are dedicated to providing a great experience. Highly recommend!
Thank you for this review 😍 We appreciate you reaching out to our support team and for being so understanding. We genuinely value each of our customers and thank you for trusting us with your customer registration while you used our app.
We're here when you need us, and all the best 😊
very useful app, very simple and immediate, exactly what I was looking for, a round of applause also for the support service, fast and professional
👏🏼 Siamo d'accordo che il nostro team di successo del cliente merita un applauso! Grazie per aver dedicato del tempo per lasciare questa recensione e ciao! 🇮🇹
👏🏼 We agree that our customer success team deserves a round of applause! Thank you for taking the time to leave this review and ciao! 🇮🇹
Easy to use, effective, lots of customization, and some of the best customer service
😎 Thank you for taking the time to leave this review. We're all about adding value and customization to our app, and we're glad that our customer support team was able to help you. Keep growing 🍄🟫
We have been using Helium CF for quite sometime to manage our register/account section with great success.
However, where this company really shines is it's customer service. Clear concise communication, with generous help and lightning fast turn around times. Truly above and beyond compared to most other "support" experiences I have had.
These are your guys. Period.
Thank you so much for taking the time to leave this review and for for trusting us with your registration for so long 😊
It's not easy to keep support in house and based in the US, but we believe it's the best way. Thank you for this feedback. We're always here when you need us 💪🏼