Reviews (355)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is powerful for extending Shopify’s customer registration and profiles, especially for B2B and wholesale. They use it for advanced forms with conditional logic, document uploads, email verification, and separate retail/wholesale flows, all mapped to metafields and tags. Many highlight secure customer self‑service for account edits, smooth tax/VAT onboarding, strong Shopify Flow integration, reliable performance, and exceptionally responsive, proactive support.
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My account verification emails stopped sending for months and i had no idea until a customer told me. thanks
Thank you for sharing your feedback. Providing a consistently reliable app experience backed by great support is why we get out of bed in the morning. Our team is always on hand to assist with any setup or questions, and we would welcome the chance to help. Please reach out to our support team so we can partner with you to get this sorted out.
Excellent, quick service. I am impressed with Helium and know that if I need them again they will respond promptly and help me with any issues I have.
Cracking experience. The support team were objective, swift, friendly and efficient.
Top work.
Cheers! We appreciate the review. Just like you, we take pride in what we make, though our apps don't make people's feet happy like your socks do
🧦
We use Helium Customer Fields heavily on our Shopify Plus store, and it has been an invaluable asset to our operations. Shopify's native features are quite limiting when it comes to custom registration, but this app completely bridges the gap. It gives us the power to create advanced sign-up and data collection forms using complex conditional rules that simply aren’t possible out of the box. The fact that it seamlessly maps everything directly to Shopify Customer Metafields makes data management incredibly clean.
On top of a powerful and stable product, their customer support team is exceptional. They are responsive, helpful, and ready to assist with complex setups.
Highly recommended!
Amazing! This review is just fantastic 🤩
We code hard day in and day out to try to make the best apps on Shopify and this review makes it all worth while. The entire team has read it. Thank you.
And yes, if you ever need us, you already know where to find our support team. We're here for you.
Worst app and customer service tbh.
CHARGED ME FOR 24 MONTHS WITHOUT ME KNOWING. We literally never used your useless app and charged us for 24 months. Such a lovely environment I suppose.
This merchant is attempting to coerce our team for a full 24-month app refund because they "never used the app." We offered a partial refund as a courtesy, and they declined.
too slow most times
Woah, so sorry to hear about the performance issues. We'd love to know more. Our development team is checking into this issue. Again, thank you for bringing this to our attention.
Handy app with great customer services
Cheers! We appreciate the kind words. Yes, we're pretty obsessed with supporting and maintaining our apps. Thank you for leaving this review.
Unfortunately not working for me. I keep asking specific questions and the responses are not very helpful and it takes many hours to get a reply. Shopify recommneded this app to me, but I cannot recommend beause it did not solve and did not do what I needed it to.
Es tut uns sehr leid zu hören, dass Customer Fields nicht das erreicht hat, was Sie sich erhofft haben.
Unser Support-Team hat sich Ihre Einrichtung genau angesehen, um zu sehen, wie wir Ihnen dabei helfen können. Wir verstehen, dass CSV-Importe mit Dutzenden von benutzerdefinierten Datenspalten in Shopify sehr kompliziert werden können.
Auch wenn Sie die App deinstalliert haben, wünschen wir Ihnen alles Gute dabei, Ihre Kundendaten formatiert und reibungslos in Ihrer neuen Einrichtung zum Laufen zu bringen!
overpriced. outdated UI. stuck with it since we have customers using it.
EDIT: More updates....less usability. wish I had done my homework first. $30 a month for a $.10 app
Thank you for leaving this honest review. We're sorry you aren't getting the value you expected from our app. We'd love to hear your specific pain points and what you were desiring to get out of Customer Fields. Please reach out to our support, we'd love to know more 😊
tags are confusing.
So sorry to hear that. I get it, I've spent a lot of time trying to learn the ins and outs of customer tagging in Shopify 😵💫
Fortunately, we are here to help! We've got helpful videos and a Customer Success team that is second to none! Please reach out to us and we'd love to walk through the process with you and clear up some of the confusion.
