Overall rating
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
May 24, 2023

They solve my problem right away. I just need to give them a permission to collaborated with us! amazing app and amazing development team! THANK YOU.

United States
Time spent using app: About 22 hours
Helium replied May 24, 2023

You're quite welcome! 😄

May 16, 2023

Really easy form system to use and integrates well with shopify. Customer service team is amazing, and are super helpful with any questions or extra support that you might need.

Allpress Espresso New Zealand
New Zealand
Time spent using app: Over 3 years
Helium replied May 16, 2023

Thank you for trusting Customer Fields on all of your Shopify Plus stores! ☕

May 13, 2023

Their response was courteous and swift. The support was excellent, offering exactly the services I was looking for. "Helium Customer Fields" is an app you can rely on. I confidently recommend "Helium Customer Fields".

Time spent using app: About 1 year
Helium replied May 15, 2023

Thank you for your kind words. We are glad to help so many successful merchants from Japan.

May 12, 2023

Great App!! We are using it to get our B2B customers registered. The support team is amazing. Very fast & always ready to help.

Time spent using app: About 1 month
Helium replied May 15, 2023

We 💜 B2B
Thanks so much for your review!

May 8, 2023

Not only is the app intuitive and easy to work, when a system but caused an outage, the team jumped on it to fix the issue right away. Very much appreciated to keep me going ...

Ínyenc Kredenc Budaörs
Time spent using app: About 1 month
Helium replied May 9, 2023

Thank you for the kind words 😊

May 3, 2023

Helium Customer Fields is easy to use and works seamlessly with customer fields in Shopify. Excellent customer service as well, highly recommend.

United States
Time spent using app: About 1 month
Helium replied May 4, 2023

Thank you for your review!

April 28, 2023

C'est top et avec support très réactif !

Après avoir installé l'application, nous avons pu créer sur notre site Francemains.fr, vente de centaines de produits exclusivement Made in France pour les professionnels, un formulaire d'inscription avec SIRET, ainsi qu'un formulaire pour déposer une demande de partenariat, pour les entreprises qui souhaitent rejoindre notre réseau.

Avec Helium, il est possible de créer des formulaires des plus simples aux plus complexes, nous pouvons même créer des règles pour définir un nombre de caractères minimum, comme pour le SIRET.

Si le formulaire vient à disparaître du site, le support intervient en quelques heures pour intervenir sur le code du thème pour trouver d'où vient l'erreur. Support très efficace. Merci à Brett de chez Helium, pour son suivi et sa réactivité.

N.B : Pour information, nous sommes basés en France et le service est basé aux États Unis, il faut donc prendre en compte le décalage horaire. Les échanges par mails peuvent s'effectuer vers 21h30-22h

Time spent using app: 3 months
Helium replied May 1, 2023

Merci beaucoup 😄

April 26, 2023

Very Helpful, did a great job trouble shooting my problems and was able to finish the migration process with his help

Unipathic Medicine
United States
Time spent using app: Almost 4 years
Helium replied April 26, 2023

Great news! Thanks for being a loyal customer for 4 years 🎉

April 20, 2023

We just needed a simple way to add customer account verification to our registration form, and this was it!

We have close to 200k customers imported from our old store, and I was afraid that this would put us into a price tier that was too much for the simple feature we were trying to add, but I spoke with their customer support and they assured me that we could still use the lowest tier since we're not using all of the customer management features that this app offers. The sign up forms will still work and we won't get bumped up to a higher tier automatically.

Customer support is quick and friendly and easily answered all of my questions. We'll definitely keep this in mind if we do end up wanting to get into some of the more advanced features of this app. We appreciate you!

Sock Dreams
United States
Time spent using app: About 21 hours
Helium replied April 20, 2023

We appreciate you too! 😄

I'm so glad we were able to make your migration to Shopify just a little bit less of a headache with our email verification feature ✅

April 17, 2023

We just added Customer Fields to our shop and it has been great so far! Their chat option is great and they have answered all of my questions in a timely manner.

Goldscheider of Vienna
United States
Time spent using app: About 3 hours
Helium replied April 17, 2023

Thanks for using Customer Fields for your wholesale store! We're happy to hear about your positive experience so far. We're here to help if you run into any snags in the future. 👍