Reviews (296)

Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants value this app for enhancing business operations with custom registration forms and improved data collection, especially for B2B onboarding. It's praised for features like custom form creation, conditional logic, and document uploads. The app integrates seamlessly with Shopify and tools like Sparklayer, offering extensive customization options. Merchants appreciate its reliability, ease of use, and exceptional support, which helps address Shopify's limitations and positively impacts business operations.

April 28, 2026

es muy buena, pero seria bueno que mas adelante se podria integrar con ciertas plataformas para aprobar registros, como en nuestro caso, que son entidades de gobierno de estasos unidos, licencias de profesionales de la estetica. Seria genial que se pudiera automatizar el proceso de revisiòn, y que apruebe de forma automatica.

DERMASWISS Professional
United States
Almost 3 years using the app
Helium replied May 4, 2026

Muchas gracias por esta reseña. Agradecemos sus comentarios y nuestro equipo siempre está buscando formas de aportar valor a nuestra aplicación. Una vez más, le agradecemos que se haya tomado el tiempo para dejar esta reseña.

April 9, 2026

We use Customer Fields to power our B2B wholesale application form and it's been a solid addition to our Shopify store. The form builder is flexible, the conditional logic works well, and it integrates cleanly with our existing setup.

Support has been responsive and helpful whenever we've had questions. Would recommend for any Shopify store that needs custom customer data or registration forms beyond what Shopify offers out of the box.

Paul

Dishy Mini Mounts - Australia
Australia
7 months using the app
Helium replied April 14, 2026

Paul,
Thank you so much for taking the time to leave this review. Seriously, how thorough and glowing! 👏🏼 We appreciate it. We pride ourself in supporting our apps and it's nice to know that we've been able to be helpful and responsive for you.
Let us know if we can improve the app in any way. Again, thank you! Cheers!

February 11, 2026

Very helpful and kind support team
As a Japanese user, I was a bit worried about the language barrier, but the support team was very patient and kind. They solved a complex database issue for me quickly. It’s a great app with an even better support team. Thank you for your help!

MINAKI
Japan
About 4 years using the app
Helium replied February 12, 2026

この度はレビューをご投稿いただき、誠にありがとうございます。Jakinがお客様をサポ​​ートし、丁寧かつ迅速に問題を解決できたことを大変嬉しく思います。さらにサポートが必要な場合は、お気軽にお知らせください。改めまして、サポートに心より感謝申し上げます。

February 23, 2026

App works well for custom registration forms where you need confirmation steps, document uploads, and email confirmations. It also syncs well with Shopify admin for all customer data including tags, tax collection, and more. I have been using this app for years, and never had an issue.

VirtuColor Supply
United States
Over 1 year using the app
February 4, 2026

Jakin's support was top notch. I'm in the US and his timing was in line with my working hours so that was super helpful.

He suggested code edits and even performed them for me when I couldn't get the results I needed. Highly suggest this app and Helium support.

Prodigy Disc
United States
About 3 years using the app
Helium replied February 4, 2026

Amazing! Thank you for taking the time to leave this review! As an office full of diskheads, know that this review has been circulated and celebrated, and Jakin has been properly patted on the back. Also, that D2 in the 400 plastic is something I think I need in my bag 😍

April 21, 2026

Super fast and helpful customer support team.

Lineage Biomedical
United States
Over 2 years using the app
Helium replied April 21, 2026

Love it 😎 Thank you for the call out! We're constantly stressing about providing fast and helpful customer support.

February 20, 2026

Their customer support is phenomenal. They went above and beyond with an issue with my theme. Very highly recommended.

Olive Dexter Eyewear
United States
Over 7 years using the app
December 30, 2025

Really good customer service, fairly full-featured and pretty easy to use customer form/registration app. There is a decently-documented API for hooking into form events. I would like to be able to add html to form labels, and also have built-in integration with Google Analytics.

Lawnbright
United States
Over 5 years using the app
Helium replied December 31, 2025

Thank you for the review and for the candid feedback 🤩 We are already discussing with the team the merits of a GA integration.
Please reach out to us with any other thoughts on how to make Customer Fields better, and we hope you have a wonderful new year 🥳

January 21, 2026

Does exactly what we need it to for Onboarding businesses onto our platform with a registration form. 5 stars alone just for the amazing customer service and custom help with running the app as well! Jakin is the best! Thanks.

Holiday Print & Promotions Ltd.
Canada
About 1 month using the app
Helium replied January 28, 2026

Amazing review 🤩 It's so good to hear that Jakin was able to go above and beyond in setting up the app for your platform 💪🏼 We're here if you ever need anything or have suggestions on how to improve our app!

May 8, 2026

郵便番号を入れて住所を自動入力できるようになるとなおいい

elmi(エルミー)|コスメとスキンケアのオンラインストア
Japan
9 days using the app