Overall rating
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its powerful customization options, including CSS changes and adding custom data columns. It's praised for its diverse uses such as reseller signup, bug fixing, and pricing simplification. Key features like templated invite emails and customer tagging are well-received. Merchants commend its flawless operation and integration with Shopify metafields. The customer support, particularly from a team member named Brett, is recognized for its efficiency and responsiveness. The app is recommended for its excellent functionality and exceptional customer service.

February 20, 2024

We have been using Helium CF for quite sometime to manage our register/account section with great success.

However, where this company really shines is it's customer service. Clear concise communication, with generous help and lightning fast turn around times. Truly above and beyond compared to most other "support" experiences I have had.

These are your guys. Period.

United States
Over 2 years using the app
Helium replied February 22, 2024

Thank you so much for taking the time to leave this review and for for trusting us with your registration for so long 😊
It's not easy to keep support in house and based in the US, but we believe it's the best way. Thank you for this feedback. We're always here when you need us 💪🏼

January 19, 2024

We have used Custom Fields now for several years as part of our reseller signup and approval process. From day one, the app has worked flawlessly and done exactly what we have needed it to do. Customer support has always been fantastic as well; they are responsive, friendly, and truly go out of the way to help wherever they can. We are a big fan!

FiGPiN Pro
United States
Almost 3 years using the app
Helium replied January 23, 2024

Thank you so much for this review! Hearing from a long-term customer encourages us to keep making Customer Fields even better 💪🏼 Thanks again for taking the time to share your experience - we truly appreciate being a part of your Shopify journey.
Hope you're enjoying the PNW winter as much as we do ☔️

March 8, 2024

Helium has some of the best customer service I have ever experienced for Shopify apps. They are responsive via chat and email and actually read your message to provide relevent and specific guidance, often solving the problem. This is so refreshing! Definitely recommend!

Mustang Motorcycle Seats
United States
7 months using the app
Helium replied March 12, 2024

"Refreshing" customer service 💪🏼 love that! Thank you for taking the time to leave this review and we hope you're ready for riding weather 🏍️

March 9, 2024

I am using this app solely to replace the customer sign up/register account forms. Functionally, it's the same form, except for one major thing. It has a built in "invisible" recaptcha (no puzzles) that has blocked ALL the fake spam customer accounts I have been dealing with. Our site was receiving about 50 a day and I was constantly deleting them from here and Klaviyo. Exhausting. I didn't want to pay for an app when Shopify should fix this at the source, but I had to bite. It was too much work and no other IP blocking app worked. This is the ONLY thing. Also customer service is great.

Camo Ever After
United States
23 days using the app
Helium replied March 12, 2024

Thank you for taking the time to leave this review. We're constantly looking to add features that save our merchants time and headaches.
Thank you for giving us a chance and letting us be a part of your Shopify journey 😊

March 13, 2024

Helium is a powerful and easy-to-use app. The integration with Shopify Flow is amazing and gives the app a whole new level. Support is helpful and helped me with a tricky flow that I was setting up.

Puhdistamo - Yrityksille
6 months using the app
Helium replied March 14, 2024

Thank you for taking the time to leave this review 🇫🇮 We're very happy to hear that our support team was able to guide you to a solution using Shopify Flow.
Please reach out to us with any further concerns or suggestions 😎

March 20, 2024

Works very well for us and their customer service has been stellar.

Industry West
United States
Almost 2 years using the app
Helium replied March 21, 2024

Thank you for taking the time to write this review 😎 We're happy to hear that our support team has been so extempore.
Don't hesitate to reach out to us if you have any questions, comments or feature suggestions. Your feedback is invaluable 😊

January 3, 2024

We're using Helium on our B2B-only website where customers need to tell us about their business and get verified before they can order from us. Happy with it. Both the app (user interface, customization possibilities) and the team (support, frequent app updates) are great!

Magpie Wholesale
United Kingdom
11 months using the app
Helium replied January 5, 2024

Thank you so much for leaving this amazing review 🤩 We're incredibly proud of the work we put into Customer Fields day in and day out, and we're excited to be a part of your Shopify journey!

December 28, 2023

I've been using customer fields for my store and it's exactly what I needed to collect custom data from my customers! The customisability is so powerful as you can make CSS changes and add custom data columns. The app itself runs so smoothly and is super user friendly and easy to navigate.

Whenever I run into any issues customer service has always been able to solve them - no matter how big or small. Special shout out to Brett who is probably sick of the amount of times I ask for help, yet is gracious in resolving my enquiries every time.

Juli Australia
3 months using the app
Helium replied January 3, 2024

Thank you for taking the time to leave this review! We're so happy to hear that Customer Fields has been such a game-changer for your store.
Usually, I'd say, "Don't hesitate to reach out" but in this case I don't have to 😉 Keep the questions and feedback coming, it's how we know what we're doing well and where we need to improve 💪🏼
And yes, we're always blown away by Brett's patience, it's next level!

January 24, 2024

Brett was very helpful and went above and beyond to assist me. It was also done quite quickly(a day) in alignment with my website launch.

Thanks, I have no complaints!

United F.C
3 months using the app
Helium replied January 25, 2024

It's great to hear that Brett was able to get your form up and running in such a short amount of time! We're excited that you are able to use Customer Fields to bring your community together through football! ⚽️

December 27, 2023

Love Helium Customer Fields! Customer service is always there to help me out if I ever need it and are always quick to reply.

Sutra Vape
United States
Over 1 year using the app
Helium replied December 29, 2023

Thank you for this review! We are constantly striving to give 5⭐️ support and we're happy to hear that it's paying off.

You know where to find us 😎