Reviews (374)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for automating applications, enhancing customer registrations, and managing data efficiently, particularly in B2B and wholesale settings. Key features include custom forms, conditional logic, and Shopify Flow integration. The ability to approve registrations before account creation is especially appreciated. Merchants also commend the reliable, user-friendly interface and exceptional, responsive customer support that provides tailored solutions.

March 13, 2024

Helium is a powerful and easy-to-use app. The integration with Shopify Flow is amazing and gives the app a whole new level. Support is helpful and helped me with a tricky flow that I was setting up.

Puhdistamo - Yrityksille
Finland
6 months using the app
Helium replied March 14, 2024

Thank you for taking the time to leave this review 🇫🇮 We're very happy to hear that our support team was able to guide you to a solution using Shopify Flow.
Please reach out to us with any further concerns or suggestions 😎

March 20, 2024

Works very well for us and their customer service has been stellar.

Industry West
United States
Almost 2 years using the app
Helium replied March 21, 2024

Thank you for taking the time to write this review 😎 We're happy to hear that our support team has been so extempore.
Don't hesitate to reach out to us if you have any questions, comments or feature suggestions. Your feedback is invaluable 😊

July 22, 2024

Best App, highly recommended! Outstanding support solved all our problem! And very knowledgeable!

AKIV
Hong Kong SAR
About 2 months using the app
Helium replied July 25, 2024

"Outstanding support" 🤩 Thank you for the kind review and for taking the time to leave it.
We hope to continue to support you on your Shopify adventure 🎒

April 17, 2024

Easy to set up, quick support, and is PERFECT for what we needed to accomplish. Thanks!

Pravada Beauty Labs
United States
15 days using the app
Helium replied April 19, 2024

🤩 Thank you so much for this kind review. It's always a joy to hear that Customer Fields is providing the perfect solution for a unique need. Thank you for letting us be a part of your Shopify journey 🎒

March 25, 2024

Installed, integrated & customized in less than a day, including the time it took to work with their great support team. Thanks, guys! A+

Red Apple® Fireworks
United States
About 18 hours using the app
Helium replied March 27, 2024

Amazing that we were able to help you get your custom registration form up and running so quickly!
Thank you for taking the time to leave this review, and happy EARLY 4th of July 😉🧨

April 29, 2024

There is no free plan lying and deceit

stores directory
Saudi Arabia
3 minutes using the app
Helium replied May 1, 2024

Hello! We're sorry to hear that you were expecting a free version of the app. The pricing plan you must have seen was for Shopify Partner/Expert shops to use while building stores for merchants.

We understand that is confusing, and truly did not intend any deceit here, and hope that you will try our app again in the future.

November 3, 2018

Thanks to Nick & the team at Helium! They're excellent with support and this is a fantastic app to help with customer maintenance.

The Glass Underground
United States
Over 8 years using the app
March 21, 2017

This app is great- it's the only app available that gave us the ability to fully customize our customer accounts and using tagging to integrate with our ESP for specific segments. Their support was incredible and helped us get things done very quickly to our exact specifications. Highly recommend!

Wallshoppe 2 2
United States
Almost 8 years using the app
August 14, 2023

Super easy to set up and customize, streamlines info inputs for my different customer groups, and as the owner of a small business offering a range of resin jewelry supplies that are specialized by project idea, this app has been helpful in segmenting my users and get them the inspiration they need to keep coming back. For example... https://www.little-windows.com/blogs/project-center/bangle-bracelets-with-windows

Thank you for the support and ease of use!

Little Windows Brilliant Resin and Supplies
United States
Almost 8 years using the app
Helium replied August 21, 2023

Thank you so much for using Customer Fields for so long 🤩

We genuinely appreciate your support, and are so glad you've enjoyed our robust segmentation tools 🛠️

August 12, 2015

Excellent app, does exactly what it says in a very convenient way.

Hospitalconnection
Canada
Over 7 years using the app