Reviews (374)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for automating applications, enhancing customer registrations, and managing data efficiently, particularly in B2B and wholesale settings. Key features include custom forms, conditional logic, and Shopify Flow integration. The ability to approve registrations before account creation is especially appreciated. Merchants also commend the reliable, user-friendly interface and exceptional, responsive customer support that provides tailored solutions.

December 15, 2017

Great app and amazing customer support! The app functions exactly how we hoped. The aesthetic was a bit off different than our site (fonts, colors, buttons), so I reached out and the dev took great care of it. It look and functions great!

Thread Wholesale
United States
About 5 years using the app
June 12, 2020

We have been using this app for a long time and the Helium team (especially Kyle) have been very quick to answer any questions and try and help (even if it was not relating to the app).

The app works well for us and we would highly recommend Helium for their support too!

flirties
United Kingdom
About 5 years using the app
Helium replied June 12, 2020

Thank you for taking the time to leave a review! We appreciate it. 😊

April 26, 2023

Very Helpful, did a great job trouble shooting my problems and was able to finish the migration process with his help

Unipathic Medicine
United States
About 5 years using the app
Helium replied April 26, 2023

Great news! Thanks for being a loyal customer for 4 years 🎉

October 14, 2022

I use this app to segment my customers and it works great. Easy to use. Customer service was top notch when I had a special request needed some help. They went above and beyond xo

Birth Supplies Canada
Canada
About 5 years using the app
Helium replied October 14, 2022

Awesome! 🎉

Thanks so much for taking time to submit a review 😊

Edited March 26, 2019

We're so thrilled with our service with Customer Fields. They added the code to our site! They answer our questions quickly.

Mented Cosmetics
United States
About 5 years using the app
Edited May 31, 2023

Very prompt support and great customer service. I had spent a bunch of time trying to figure out how to do something, and eventually gave up and asked them if there was a way to do it, and BAM they made the change for me within an hour!

Update 2023: Still excellent, and new features since my initial review in 2018 have allowed me to do lots of new things. 6 stars!

Csep Path
Canada
Almost 5 years using the app
September 13, 2018

Absolutely fantastic service. Chelsea figured everything out for us! Wouldn't hesitate to suggest them to another store looking for help with gated content etc.

shopsportsyard
Canada
Almost 5 years using the app
October 17, 2015

Easy to use, great functionality and highly recommended!

Hyatt Fruit Company
United States
Almost 5 years using the app
Edited May 4, 2023

Very quick at answering any questions I have! Very easy to build your form with whatever fields you want. Also, they are very nice people to work with!

Hemp Element
Canada
Almost 5 years using the app
Helium replied May 4, 2023

Thanks for being a loyal customer for 5 years and counting! 😄

July 24, 2018

Chelsea is AWESOME!!!

What a good support team and KIND!!!!

Love ya!!!

Natural Life Clothing
United States
Over 4 years using the app