Overall rating
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly and customizable features, particularly its form building capabilities, data management, and API. It's praised for enhancing account registration and checkout experiences, simplifying pricing for different customer types, and segmenting merchants. The app's integration with Shopify and existing systems is also valued. Many commend the speedy and helpful customer support.

March 15, 2023

Helium Customer Fields app's best for create customer sign-up forms as unique as, and save custom data to customer accounts. The support're nice and fast helping.

PlanToys Thailand
Over 1 year using the app
Helium replied March 16, 2023

Thanks for taking time to submit an app review!

December 7, 2022

It solves a specific business need very well. The app has an excellent user-interface and user-experience design and is very easy to use. Top-tier support team. One of the best all around app experiences we've had!

Shannon Martin Design - Wholesale
United States
About 1 month using the app
Helium replied December 7, 2022

We love our wholesale shops ❤️

Thanks so much for the kind words-- you've made our day!

May 3, 2023

Helium Customer Fields is easy to use and works seamlessly with customer fields in Shopify. Excellent customer service as well, highly recommend.

United States
About 1 month using the app
Helium replied May 4, 2023

Thank you for your review!

April 20, 2023

We just needed a simple way to add customer account verification to our registration form, and this was it!

We have close to 200k customers imported from our old store, and I was afraid that this would put us into a price tier that was too much for the simple feature we were trying to add, but I spoke with their customer support and they assured me that we could still use the lowest tier since we're not using all of the customer management features that this app offers. The sign up forms will still work and we won't get bumped up to a higher tier automatically.

Customer support is quick and friendly and easily answered all of my questions. We'll definitely keep this in mind if we do end up wanting to get into some of the more advanced features of this app. We appreciate you!

Sock Dreams
United States
About 21 hours using the app
Helium replied April 20, 2023

We appreciate you too! 😄

I'm so glad we were able to make your migration to Shopify just a little bit less of a headache with our email verification feature ✅

May 24, 2023

They solve my problem right away. I just need to give them a permission to collaborated with us! amazing app and amazing development team! THANK YOU.

United States
About 22 hours using the app
Helium replied May 24, 2023

You're quite welcome! 😄

Edited March 27, 2023

The app is fantastic. Very complete and has a system to assign processes and behaviors in a very easy way, without the need for programming and complicated configurations.
In my previous review I complained that the PRO subscription only had 2 forms and it seemed to me an excessive price, but it is fair to modify my review, when the company listens to its users and makes improvements adapting to the needs of its public.
Not all companies follow this policy and I congratulate the HELIUM team for expanding the number of forms. Thank you!

2 months using the app
Helium replied January 17, 2023

UPDATE: We've increased the form limit on the Pro plan to include up to 5 forms! We hope this helps you get more value out of the app. Cheers!

I truly appreciate your candid feedback!

We are a small team, and we aim for two things when considering our app's pricing: 1) provide as much value to merchants as possible and 2) charge enough to maintain the app and keep adding new features.

Our Customer Success team will reach out to gather more information about your specific use case, and we appreciate your insight as we try to improve the app for everyone. 💪

February 9, 2023

Exactly what we needed to set up our customer registration and approval process. When I had an issue, the Helium team was quick to reply via chat and solved the problem within the day. Thank you!

Wells Abbott | To The Trade
United States
17 days using the app
Helium replied February 9, 2023

I'm happy to hear the account approval process is working well for you! 😄

Sorry for the issue you encountered, but I'm glad our Customer Success team was able to resolve it quickly for you.

April 28, 2023

C'est top et avec support très réactif !

Après avoir installé l'application, nous avons pu créer sur notre site Francemains.fr, vente de centaines de produits exclusivement Made in France pour les professionnels, un formulaire d'inscription avec SIRET, ainsi qu'un formulaire pour déposer une demande de partenariat, pour les entreprises qui souhaitent rejoindre notre réseau.

Avec Helium, il est possible de créer des formulaires des plus simples aux plus complexes, nous pouvons même créer des règles pour définir un nombre de caractères minimum, comme pour le SIRET.

Si le formulaire vient à disparaître du site, le support intervient en quelques heures pour intervenir sur le code du thème pour trouver d'où vient l'erreur. Support très efficace. Merci à Brett de chez Helium, pour son suivi et sa réactivité.

N.B : Pour information, nous sommes basés en France et le service est basé aux États Unis, il faut donc prendre en compte le décalage horaire. Les échanges par mails peuvent s'effectuer vers 21h30-22h

3 months using the app
Helium replied May 1, 2023

Merci beaucoup 😄

April 4, 2023

Great user interface, easy to setup, great support, supports multiple languages and advanced fields sent to Klaviyo.

3 months using the app
Helium replied April 4, 2023

Thank you for taking the time to add your review! 🙌

December 27, 2022

Great and easy to use app! It solved our issue of Wholesale Registration on our Shopify store by allowing us to seamlessly collect the information that we need. When I needed to add internal links to our Wholesale Agreement, Katelyn walked me right through it! Great service!

Hill Country Chocolate
United States
4 days using the app
Helium replied December 27, 2022

Thanks for the kind words, Hill Country! Your wholesale application form is looking fantastic 👏