Overall rating
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
April 4, 2021

All I can say is try it, you WILL like it. If you need complex customer fields (serial numbers, date of purchase, toggle entry, image upload, etc.) for your business this is the best out there for Shopify

United States
Time spent using app: Over 1 year
Helium replied April 5, 2021

"best out there for Shopify" ... we like the sound of that! Thanks for the great review 🎉

March 15, 2021

The Customer Fields app helped us improve the user experience and the design of the Shopify forms. Really helped us meet the business' goal.

United Kingdom
Time spent using app: About 1 month
Helium replied March 15, 2021

Thanks for your feedback! 🙌

March 9, 2021

This app was perfect for creating profiles for my company. The entire Helium team has always been there to help me with my questions and are simply amazing. Huge thank you to the team for helping me out, you guys are the best.

Super PawBox
Helium replied March 9, 2021

Aww, you're making us blush 😊
Thanks for using Customer Fields!

February 26, 2021

I needed a clear, easy to manage way for our trade partners to sign up for our wholesale portal and Customer Fields does exactly that. It's easy to configure, looks great, works perfectly and has performed flawlessly!

United Kingdom
Time spent using app: Over 1 year
Helium replied February 26, 2021

Wow, incredible feedback! Very gratifying to hear, thank you 🙌

February 15, 2021

We came across this app after looking a so many others in the store. This is the only one that had full end to end customer registration form building as well as workflow and functionality to review and approve customer applications. By far the best app with great integration with Shopify. Well thought out and well built. We also could align emails from this app with our Shopify emails without any effort. Also had fantastic support in sorting out SPF/DKIM alignment issues with email.

Paspaley Wholesale
Time spent using app: 14 days
Helium replied February 15, 2021

Thank you for your excellent feedback about so many app features! We're really proud of the account approval flows we've built and glad to hear you're putting them to good use 😄

February 4, 2021

Since installing the app I have been very impressed. It’s amazing how detailed and customizable everything is, yet extremely user friendly. There is a million ways to customize your form, and it’s all very intuitive. Most importantly, the support I have received is beyond helpful. As a store owner I understand how important good customer service is, but it’s rare to see this kind of dedication in an app. Each time I’ve reached out, I’ve had a reply within an hour from a technician who was not only knowledgeable and understanding, but polite. My problems were solved very quickly.

The Elephant Temple
United States
Time spent using app: 7 months
Helium replied February 4, 2021

There's too much good stuff in your review, I've got to break it down...

App: "Detailed, customizable, intuitive, user-friendly"
Customer support: "helpful, dedicated, knowledgeable, fast, polite"

This is 🎶 to our ears! Thanks so much for your thoughtful review! 😊

February 4, 2021

I love this app, and the support is even better! Katelyn helped me when I had a few issues and helped me straight away. Definitely recommend this app.

Gerry's Ltd
United Kingdom
Time spent using app: Over 1 year
Helium replied February 4, 2021

Hooray! Thank you for your recommendation. 🎉

Edited January 26, 2021

Customer Fields allows our site to be invite/member only and is key to our web operations. The functionality is great. We have had a few issues but Katelyn has been FANTASTIC. We have only great things to say about Customer Fields.

South Cypress
United States
Time spent using app: 2 months
Helium replied January 26, 2021

This is incredible feedback and so kind of you! Thanks for bringing those issues to our attention so we can address them promptly. ❤️

January 11, 2021

Amazing customer service! Katelyn was so patient with all my questions and always found a solution to tailor the app to my needs.

Time spent using app: 3 months
Helium replied January 11, 2021

Thank you! We work hard to ensure the quality of our customer service matches the quality of our products. :)

This is also a great shoutout for Katelyn, our newest team member! She's still pretty new here at Helium, and she is doing a fantastic job! 🎉

(Not written by Katelyn, we promise 😊)

January 8, 2021

Customer support is excellent. Very quick to respond when we needed assistance with setting up the form to our needs. This is the only app that actually groups all of your submissions in one place that way they don't get lost.

VetMed Solutions
Time spent using app: 3 months
Helium replied January 8, 2021

Thank you for the excellent feedback!