Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its powerful customization options, including CSS changes and adding custom data columns. It's praised for its diverse uses such as reseller signup, bug fixing, and pricing simplification. Key features like templated invite emails and customer tagging are well-received. Merchants commend its flawless operation and integration with Shopify metafields. The customer support, particularly from a team member named Brett, is recognized for its efficiency and responsiveness. The app is recommended for its excellent functionality and exceptional customer service.

May 3, 2023

Helium Customer Fields is easy to use and works seamlessly with customer fields in Shopify. Excellent customer service as well, highly recommend.

PartnerBuyingProgram
United States
3 months using the app
Helium replied May 4, 2023

Thank you for your review!

September 23, 2022

Love this app. This is the second store we have installed this on. Our main reason for using it is to capture some custom fields during registration. We work exclusively with nonprofits so we need to get their EIN# before allowing them to shop in our store.

GiveNKind
United States
3 months using the app
Helium replied September 27, 2022

Thank you! Capturing EIN is a great use case. We're glad to hear that your work with NPOs is made easier by using Customer Fields! 🙌

January 11, 2021

Amazing customer service! Katelyn was so patient with all my questions and always found a solution to tailor the app to my needs.

Télépharma
Canada
3 months using the app
Helium replied January 11, 2021

Thank you! We work hard to ensure the quality of our customer service matches the quality of our products. :)

This is also a great shoutout for Katelyn, our newest team member! She's still pretty new here at Helium, and she is doing a fantastic job! 🎉

(Not written by Katelyn, we promise 😊)

October 27, 2019

This app is exactly what I was looking for my store. Simple to use, which is a great option for a beginner like me. Great customer service, recommended.

SexySet
Poland
3 months using the app
Helium replied November 1, 2019

We're so glad to hear that our app is meeting your needs! Thanks for taking the time to leave us a review

June 1, 2018

I have been using this app for a little over a month now and I love it! Before customers were only asked for an email when creating an account, but with this app I can add a password section.Before, when a customer signed up using their email, we would have to send them an account invite so they can create a password and we would not receive any responses half the time. The app allows for several different form fields and I would defiantly recommend giving this app a try.

Starving Jewelers
United States
3 months using the app
Edited May 30, 2018

I am very happy with the professional service.

Shenevelle
Australia
3 months using the app
February 26, 2021

I needed a clear, easy to manage way for our trade partners to sign up for our wholesale portal and Customer Fields does exactly that. It's easy to configure, looks great, works perfectly and has performed flawlessly!

AccuraTrade
United Kingdom
3 months using the app
Helium replied February 26, 2021

Wow, incredible feedback! Very gratifying to hear, thank you 🙌

April 8, 2016

It works exactly as presented. Thank you Customr team for the great work.

Boxys
Canada
3 months using the app
January 11, 2017

This is a great app. Plus, customer service was prompt and helpful with a small issue I had with my account email address. Thanks!!

Dashleigh
United States
3 months using the app
March 31, 2023

We use this app for our store to get custom fields. I have received support on adsutments and style customization in less than 24 hours ( I think just time zone difference). Thank you

VR4D Store
Slovakia
3 months using the app
Helium replied March 31, 2023

Thank you for your review! 🤩 We are on opposite sides of the world, but we strive to provide impeccable support to all merchants anywhere that use our apps. I'm glad we could meet your needs and expectations!