Reviews (369)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer registration and account management on Shopify, particularly praising its custom form capabilities essential for collecting specific data and supporting B2B operations. The app offers extensive customization options, including custom fields and integration with Shopify Flow for process automation, and features like invisible reCAPTCHA for added security. Merchants appreciate the reliable performance and exceptional support, highlighting the responsiveness and helpfulness of team members like Brett.

August 7, 2019

Will you continue to charge after uninstalling?Automatic deduction does not send mail?Disappointed
Will you continue to charge after uninstalling?Automatic deduction does not send mail?Disappointed

STYLMY
China
26 days using the app
Helium replied August 9, 2019

All of the app's billing is handled by Shopify - so if you uninstall the app from your store the charges for the app will be automatically canceled.

If you'd like us to reach out to Shopify's billing department on your behalf about a potential refund, please let us know!

Update: The merchant's payment was refunded and they remained unresponsive to our support team's messages.

February 16, 2016

Easy to install! Work right away. Very nice app
Only reco: Please add a bit more customization functions. For example: be able to change the default template will be great

Csca Ryerson
Canada
About 18 hours using the app
February 21, 2016

No support for other languages but English

Reduceri Ro
Romania
22 days using the app
August 28, 2018

The staff was helpful to try to resolve issues, if not a little slow to respond. Overall for simply the addition s of custom fields, and without social media log in capability I just cant justify an extra $20 a month when I cant see much benefit and am paying for a essentially a month of trying to get it configured right.

Inerd4u
United States
19 days using the app
February 16, 2023

This app is perfect! It does everything I wanted and then some. The customer support team is fast & efficient and made the simple installation even simpler! I highly recommend this app.

SurfaceScience
Canada
About 4 hours using the app
Helium replied February 17, 2023

We're far from perfect (still lots of work to do!) but we'll relish in it for a minute. 😊
Thanks for the fantastic review!

December 12, 2017

Amazing support! Our store now can allow customers to edit their account details (email address). Before, as you know, customers cannot adjust their email address after creating an account on your shopify store. With this app, it allows the customer to adjust it when they like without having to contact the store owner to manually change their email address. We are also utilizing account upload features which will tag our customers automatically without us having to tag them. ( we will still check to see that the customer submitted the proper form)

Thanks for providing an amazing product and superb customer service to go along with it!

Byron2014
United States
About 4 hours using the app
April 17, 2023

We just added Customer Fields to our shop and it has been great so far! Their chat option is great and they have answered all of my questions in a timely manner.

Goldscheider of Vienna
United States
About 3 hours using the app
Helium replied April 17, 2023

Thanks for using Customer Fields for your wholesale store! We're happy to hear about your positive experience so far. We're here to help if you run into any snags in the future. 👍

May 31, 2019

The application is intuitive, well designed and support is great and relevant.
These people and the whole Shopify community can make a real difference especially for young start-up businesses that require special care.

Pastaldente
Luxembourg
About 3 hours using the app
August 24, 2021

Quick to respond and help but super helpful app! I loved how easy the form was to set up it allows me to truly help make my customers happy

Nostalgic Groove
United States
About 2 hours using the app
Helium replied August 24, 2021

Thanks for the feedback! We're so glad to have you on board 😎

February 17, 2023

Good dev team, very customizable, and while you don't need to know how to code, you can do a lot of custom css when needed.

SoccerPost Sandbox
United States
About 1 hour using the app
Helium replied February 21, 2023

Thank you! That's exactly what we aim for. Value for merchants out-of-the-box, and room for developers to build on top of. Thanks for the positive feedback! 😄