Helium Customer Fields , 350 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly features, customization options, and seamless Shopify integration. It's favored for collecting custom data, streamlining information inputs, and enhancing customer engagement. The intuitive form builder allows for the creation of complex forms without programming knowledge. The app is also praised for its ability to fix Shopify bugs and improve user experience. The support team, particularly Brett, is commended for their responsiveness and problem-solving skills. Merchants also note the app's aesthetic compatibility with their sites and its positive impact on sales.
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i have uninstalled app but the form still stay the same ,no customer service at all !
Hi there, you caught us on a weekend. Our support hours are Mon-Fri 9am-5pm PT.
I believe our support team has already connected with you, but here’s the information again:
As mentioned in our “Uninstall Notes” email, if you installed the app prior to November 2022, you may have some of the app’s legacy code still in your theme which needs to be manually removed. You can reference our help guide for removing legacy code here: https://help.heliumdev.com/en/articles/3561953-liquid-uninstall
If you need some help with this, our team is ready to help.
Please respond to the message from our support team and let us know how you’d like to move forward. 😊
Will you continue to charge after uninstalling?Automatic deduction does not send mail?Disappointed
Will you continue to charge after uninstalling?Automatic deduction does not send mail?Disappointed
All of the app's billing is handled by Shopify - so if you uninstall the app from your store the charges for the app will be automatically canceled.
If you'd like us to reach out to Shopify's billing department on your behalf about a potential refund, please let us know!
Update: The merchant's payment was refunded and they remained unresponsive to our support team's messages.