Reviews (337)
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We have really pushed this app to the max to test its capabilities and it now an important part of our workflow on a daily basis. Any problems we have had were all errors with setup on our part. The support team have been extremely helpful in fixing and explaining the issue so we understand the platform more.
Customer support stepped in right away with good communication and resolved my issue. Overall the app is excellent, very efficient and saves time. Very good value.
Hi there,
Thank you for sharing your feedback with us. We sincerely apologise for the frustration this situation has caused.
We want to assure you that the account in question has been closed, and you were not charged for it, nor will you be charged in the future. Our team is in touch and actively investigating how this occurred. We’re committed to identifying the root cause to ensure this doesn’t happen again.
Your experience is important to us, and we’re here to help if you have any further questions or concerns. Please don’t hesitate to reach out.
Best regards,
Jamie / DataFeedWatch Team
Data Feed Watch is super easy to use and really helps keep my shopping feeds organized and running smoothly!
I start setting up everything, and only after a while, they tell me Italian is not a supported language to use with AI features, which basically means an overpriced product feed uploader. Better use Simprosys
Hello there,
Thank you for taking the time to share your feedback, and we’re sorry to hear that the lack of AI in Italian has negatively affected your experience with our platform.
We understand how important it is to have a comprehensive and personalized user experience, and we greatly appreciate you bringing this need to our attention. On our website, we do have the information about the available languages (English, Polish, and German) but thanks to your feedback, we’ll make sure that the information is more visible.
Additionally, we are working on developing AI in Italian and plan to add it to our offering in the near future. We are constantly working to improve and expand the functionality of our feed platform, and the introduction of new languages is among our priorities.
Best regards,
Kasia/ DataFeedWatch
Onboarding is terrible. I had a meeting scheduled for yesterday and it was canceled due to the onboarder's "schedule change" . Then today I had my call, it was very rushed. All he wanted to was get off the phone. He only connected google merchant center and that was it. In the shopify dashboard it states
"96% percent of users get better results and higher ROI after an onboarding call
Book a FREE onboarding call
During the onboarding we will
Set up your product feed and
improve your ROI
Discuss how to improve the
conversion rates for your campaigns
Optimize your product feed to
improve the quality of the listings
Show you the best use cases from
companies like yours"
This did not happen on my call. I contacted support and they just gave me the run around and wanted me to pay $99 for setup. What a joke
.
I do not feel like a valued customer so far! Not sure if I will keep this app.
Hello Tracy,
Thank you for taking the time to share your feedback, and we're genuinely sorry to hear that your onboarding experience didn’t meet your expectations.
There was indeed a last-minute rescheduling issue that might have caused a disruption - something we try very hard to avoid. We sincerely apologize for the inconvenience this caused.
Nonetheless, we understand that the session felt rushed to you, and we’re truly sorry if it gave that impression.
We’d really appreciate the opportunity to make this right. We’d be happy to schedule a complimentary extended onboarding session with one of our senior specialists. Please reach out to us directly at support@datafeedwatch.com, and we’ll prioritize your session.
Best regards, Kasia/DataFeedWatch
Powerful feed apps can have a steep learning curve, but DataFeedWatch has for us been intuitive to use even for marketers with limited technical understanding. Their team has also been responsive and very helpful whenever there's been an issue or we've had questions.
The product feed tool is easily configurable and relatively intuitive. This tool can help you to optimize your feed without having to spend a lot of time to make unwanted or unneeded changes to your store's data. The team provide excellent support to get you up and running very quickly.
Excellent and flexible feed, and support which is second to none. We have used this app for a while now and whenever I have an issue, or need support or advice, the team always go above and beyond to get it sorted.
The undisputed best feed tool out there. We have tried almost every tool out there and nothing comes close to DFW. The integration is seamless and the ability to write rules makes sure any new products will turn up in your feeds the way you want it to be. Their support is also top notch. A lovely gentleman called Ivan even went as far as to rewrite our janky regexp code to improve it. Absolute rockstars.
The support is particularly amazing (shoutout to John today). I can message with an issue and sometimes they just fix it for me, instead of sending me the steps. It's greatly appreciated.
The only issue I have is the chat system can sometimes be difficult to get through to an actual person. I get stuck in trying to get a bot to get me over to a person but it just sends me options and links. Other than that, everything is top tier.
Hi,
Thank you for your feedback! It’s great to hear that the support is so helpful and often resolves your issues directly. We are here for you!
~Natalia / DataFeed Watch
