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The support is particularly amazing (shoutout to John today). I can message with an issue and sometimes they just fix it for me, instead of sending me the steps. It's greatly appreciated.
The only issue I have is the chat system can sometimes be difficult to get through to an actual person. I get stuck in trying to get a bot to get me over to a person but it just sends me options and links. Other than that, everything is top tier.
Hi,
Thank you for your feedback! It’s great to hear that the support is so helpful and often resolves your issues directly. We are here for you!
~Natalia / DataFeed Watch
DataFeedWatch is a powerful app that's surprisingly easy to use. Even though it offers a lot of functionality, I was able to set it up and optimize my feeds without any problems. The support team is also great – they're always available to answer questions and offer guidance.
Thank you for sharing your review! We're here to support you every step of the way, so if you have any further questions or need assistance, don't hesitate to reach out to us.
~Jamie / DataFeedWatch
Cancelled my subscription prior to my free trial ending and I keep getting charged on my credit card.
I received a refund after following up but was advised that I needed to cancel my DataFeedWatch Account and not just delete the app from your Shopify account which was not clear initially.
Hi!
Thank you for sharing your experience, and we apologize for any confusion caused. We're glad we could resolve the billing issue for you and provide a refund. Your feedback is valuable, and we'll work on improving our communication regarding the cancellation process to ensure clarity for all users. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help!
~Milosz / DataFeedwatch
DataFeedWatch has been an invaluable asset in managing our store's complex feed requirements, streamlining the process and ensuring data accuracy. Marvin's exceptional support has been instrumental in ensuring everything runs smoothly, providing expert guidance and quick resolutions whenever needed.
Hey!
Thank you for your glowing review! We're delighted to hear that DataFeedWatch has proven to be an invaluable asset for managing your store's complex feed requirements.
If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and the opportunity to contribute to your store's success.
~Milosz / DataFeedWatch
The best app for handling your feeds. The customer support team is out of this world. They are so knowledgeable and will help you fix issues even if its not coming from their platform. I was having a feed issue and he was able to track it down to Google and helped me fix the issue over there. 10000000% recommend if you need help managing your feeds
Hello,
Thank you for sharing your feedback about DataFeedWatch. We're thrilled to hear that you consider our app the best choice for managing your feeds.
If you have more questions, encounter further challenges, or simply need guidance on managing your feeds, please don't hesitate to reach out. We're here to support you every step of the way.
~Milosz / DataFeedWatch
DataFeedWatch is the best feed management app I've worked with across a number of businesses and eCommerce platforms. The features, flexibility, support and pricing can't be beat. Whenever I work on an eCom project that requires feed setup, I always choose DFW. Always a great experience working with their experts. Marvin in particular has been very helpful in answering questions to help overcome obstacles on a project with very custom setup in Shopify.
Hello,
Thank you so much for sharing your experience with DataFeedWatch. We're truly honored to hear that you consider us the best feed management app you've worked with across various businesses and eCommerce platforms.
Your recognition of our features, flexibility, support, and pricing means a lot to us. We're committed to providing top-notch service and solutions for data feed management, and we're glad that we've been able to meet your expectations.
~Milosz / DataFeedWatch
No problems as of yet. Extremely helpful app for those who manage an ecommerce shopping feed on multiple platforms.
Support is quick and responsive from my experience. Some functions like copying channels between stores has to be done by support oddly. But they are quick to help out.
Hello,
Thank you for taking the time to share your positive experience with our app. We're delighted to hear that DataFeedWatch has been extremely helpful for managing your shopping feed across multiple platforms.
We're glad to know that you've found our support to be quick and responsive. Your satisfaction is important to us, and we're here to assist you promptly whenever you need help with your product feeds.
Thank you for choosing DataFeedWatch for your ecommerce needs.
~Milosz / DataFeedWatch
DFW is a great app. We started using this to create our feeds for Google shopping ads after finding out how limited the information was that the Shopify integration was providing. The app is very intuitive and fairly straight forward to set-up. When you do find yourself stuck... the support is quick to respond and very helpful. Thank you DFW!
*Update - The app continues to provide excellent product and support. Joan has been very helpful in our upgrading and correcting errors I have made. Thank you, Joan!
Thank you for your nice review! We are happy to hear that you are having a good experience with our data feed management solution. If you want to explore more about Shopify Integration, google ads, and DataFeedWatch, visit our blog. I am sure you will find something interesting for you :)
~Ewa/ DataFeedWatch
I uninstalled the app 2 months ago, and they keep charging my card! I don't see an option to stop it since it's no longer installed
Hi there,
We sincerely apologize for the delay in processing your refund.
While we strive to address all requests as quickly as possible, your refund was processed two days after your request. Unfortunately, the timing coincided with the holiday period, which caused a slight delay.
We understand your concern regarding the charge after uninstalling the app, and we agree that this situation should not have happened. This must have been frustrating and we regret that your review was posted before we could complete the refund process.
Thank you for sharing your feedback with us. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Jamie / DataFeedWatch Team
This is by far the best app that is friendly with merchant centre especially if you have multiple currencies. Casper was really helpful and he helped us configure our shopping feed
