Data Feed Watch Shopping Feeds , 383 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its robust feed management capabilities and user-friendly interface. It's praised for handling complex feed requirements, ensuring data accuracy, and improving Click Through Rates (CTR), Return On Ad Spend (ROAS), and revenue on shopping ads. Many appreciate the prompt and insightful customer support, reasonable pricing, and the app's ability to simplify feed optimization.
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Our agency started using this software then we saw significant amount of increased revenue on our shopping ads. This app has literally everything you need about optimizing the product feed!
Hello,
Thank you for sharing your feedback regarding your experience with DataFeedWatch. We're thrilled to hear that using our app has led to a significant increase in revenue for your shopping ads.
If you ever have more questions, need further assistance, or want to explore additional ways to maximize your product feed optimizations, please don't hesitate to reach out. We're here to support your continued success.
Thank you for choosing DataFeedWatch, and we're delighted that we could contribute positively to your agency's results.
~Milosz / DataFeedWatch
Love this app! Hands down the best feed management around. Support is very quick and top notch, nothing but great experiences!
Hi,
Thank you for sharing your enthusiasm for our app! We're delighted to hear that you love DataFeedWatch and consider it the best feed management solution available. Your feedback is greatly appreciated.
If you ever have more questions, need assistance, or want to explore further ways to optimize your feeds, please don't hesitate to reach out. We're here to support your journey every step of the way.
Thank you for choosing DataFeedWatch and recognizing the value of our app and support.
~Milosz / DataFeedWatch
Marvin and the team were brilliant with their onboarding. The have built a powerful tool to help fix our e-commerce feeds in a very easy and quick process. Highly recommend
Hello,
Thank you for taking the time to share your feedback about your onboarding experience with Marvin and our team. We're thrilled to hear that you found our onboarding process brilliant and that you appreciate the power of our tool for optimizing product feeds.
If you have more questions, need further assistance, or want to explore additional ways to enhance your e-commerce feeds, please feel free to reach out. We're here to support your success.
~Milosz / DataFeedWatch
5 Stars and Marvin is a legend with his onboarding process. Great to see he is keeping fit also! Very happy with the solution and highly recommended. Easy to deal with, flexible solution and great fit for purpose.
Hi,
thank you for your positive feedback about our application and Marvin! He is a legend indeed :-)
If you have any further questions or comments, please don't hesitate to reach out to us. We're always here to help!
~Milosz / DataFeedWatch
I have just had 45 minutes with Marvin and found him to be patient and helpful.
Being realistic, 45 minutes is not a lot of time to learn about the intricacies of DFW, nevertheless, he did a good job within the time restrictions, and I am grateful for the time I did have with him.
Ted Brown,
Thank you for taking the time to share your experience with us. We greatly appreciate your feedback and are pleased to hear about your positive interaction with Marvin.
Your satisfaction is our priority, and we're here to support you every step of the way. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We're dedicated to ensuring that you have the best experience with our app.
Thank you once again for choosing our solution. We look forward to continuing to provide valuable assistance to you.
~Milosz / DataFeedWatch
Updating my review from 5 stars as the customer support is as good as non existent.
I sent support a request to enable variations in my listings as advised in their blog but several days have passed and zero response.
79 Euros is not a small amount and I'd expect a response within max 2 days. There are apps out there that charge far less but the support on them exists.
A shout out to Marvin for being helpful and all but the support team not responding and being non existent makes this company not pleasant to work with.
There is no way I would pay 79 Euros for non existent support, no way at all.
The feed itself is quite nice and powerful but what good is all that if support is non existent. Imagine having an issue and you get no support.
I would NOT recommend this app or company at all.
Update: Updating in response to DataFeedWatch response.
Way to vilify your customers by claiming that I didn't accept your apology. I only declined compensation as I felt I am not entitled to it as I didn't pay anything in first place and decided that I want to move back to a different service with another supplier. I never refused your apology and even explained that this review is left as is for May 2023 so that hopefully if you improve then your future customers will see new comments as a reflection of your improvements made. So please don't make it look like your customers are evil.
Hi,
Thank you for sharing this feedback on your experience.
We're sorry to hear about the trouble you've had, especially since we place high a value on our customer support and many reviews from other customers confirm this.
Due to an unexpected error, your message was noticed a few days after you sent it to us, for which we are deeply sorry. At the same time, we want to assure you that we are working on improving the process so that a similar mistake will never happen again.
We tried to contact you several times, but unfortunately you refused to accept our apology and compensation. We hope you will give us another chance some day.
~Milosz / DataFeedWatch
I recently had the absolute pleasure of interacting with a customer service representative named Tetiana, who was instrumental in helping me set up my feed and navigate through the complex rules landscape. Tetiana went above and beyond to ensure that I was comfortable with the setup process and fully understood how to manage it moving forward. This level of dedication and commitment to customer satisfaction is a rare find in today's fast-paced customer service environment.
Hello,
Thank you for taking the time to share your experience and your kind words about Tetiana, our customer service representative. We're delighted to hear that she provided you with exceptional support in setting up your product feeds, and navigating the complexities of the rules landscape.
If you ever have more questions, need further assistance, or would like to explore more ways to optimize your data feed, please don't hesitate to reach out. We're here to support you in every step of your journey.
~Milosz / DataFeedWatch
Feeds are a huge challenge and this app and service makes it much easier. The customer support is great and the feeds really boost sales
Hello,
Thank you for taking the time to share your experience with DataFeedWatch. We're pleased to hear that our app and service have been able to alleviate the challenges of managing data feeds.
We understand that feeds can be a complex aspect of your business, and we're glad to know that our solution has made the process much easier for you. Our goal is to provide a seamless experience for optimizing feeds and boosting sales.
Your feedback motivates us to continuously deliver valuable solutions and excellent service.
~Milosz / DataFeedWatch
This app is total time wasting. Customer service is useless. I Just wasted time for nothing. There are no easy access to cancel the plane
Hi!
Thank you for taking the time to share your feedback with us. We sincerely apologize for any frustration or inconvenience you experienced while using our app, and we appreciate the opportunity to address your concerns.
First and foremost, we'd like to clarify a few facts regarding your experience:
- We extended your free trial from the initial 2 weeks to 3 weeks to ensure you had ample time to explore our app and its features.
- We understand that you had several interactions with our Support Agents during your trial period. Our team is here to assist and guide you to make the most of our app.
- We acknowledge that you encountered issues from the beginning and even reinstalled the app. We also assisted you in installing the necessary stores.
- You requested a Feed Setup for one of your stores connected to the Google Channel, which we promptly completed. Due to some complexity in the setup, we extended your free trial by an additional week as a goodwill gesture.
- Upon completing the Feed Setup, we sent you an email with instructions on what additional data needed to be added to make it fully functional.
We want to clarify that our intention has always been to empower you with the tools and guidance to set up and manage your store effectively. While we offer comprehensive support, including tutorials, guides, and assistance from our Support Agents, we do not set up stores or manage them on behalf of our users.
We appreciate your feedback, as it helps us improve our services. We understand that your expectations were high, and we apologize if these were not met. If you have further questions or need assistance with a more comprehensive setup, we recommend considering our Feed Factory feature, which provides end-to-end assistance. You can also contact our Customer Support and we'll be more than happy to help you.
~Milosz / DataFeedWatch
5 stars
fast turn around
great support and very flexible solution
solid onboarding from team marvin also
thank you for your help
Hello,
Thank you for taking the time to leave us a 5-star review! We're thrilled to hear about your positive experience with DataFeedWatch.
If you have more questions, need further assistance, or have any suggestions, please feel free to reach out. We're here to support you every step of the way.
~Milosz / DataFeedWatch