DC: WhatsApp Marketing + API , 95 reviews
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I use the app for sending out automated mags for confirming order and shipping information etc and also for promotional messages. One problem is that sometimes it does not give the correct information to the customer regarding the order. Otherwise this app has helped me a lot in promoting my business and increasing the sales. Thanks!
Customer service is incompetent. Sent an email with detailed information for help. Got an automated reply asking for "let me know what I can help you". Wait for another week. Still no response. Even in the initial setup process where they set up an Whatsapp group chat with a dozen of their team members inside, they will take more than 24 hours to answer your simple question. Big irony that the helpdesk app sucks at it's helpdesk service.
Hi Wayne,
We appreciate your feedback and are sorry to hear about your initial experience with our customer service. We understand how important timely and effective support is, especially when setting up a new system.
Since your review, we've made significant improvements to our customer service response times and overall user experience. Your feedback was instrumental in these changes, and we're grateful for your honesty.
We're sorry to see that you uninstalled DelightChat in February 2023. If you ever decide to give us another try, we're confident that you'll notice the improvements we've made. Our team is always here to assist you and ensure a smooth experience.
Thank you once again for your feedback. It has been invaluable in helping us understand where we need to improve.
Best,
Baz
DelightChat.io
5/5 product and customer support. Does everything we would expect out of a CS tool at a sensible pricing. There's probably some room for improvement in the UI of the iOS app.
Thank you Skillmatics team for your kind words and for sharing the feedback. We have noted your feedback and will keep you posted.
Thanks,
Team DelightChat
Been using DC for a couple of months now. It's really helped me streamline all outward WhatsApp related communication - be it order updates, or cart recovery reach outs!. Highly recommend for any business looking to get an automated WhatsApp CRM tool. It does have a bit of a learning curve. but once you get past that, it's a great app to have in your Shopify arsenal.
Thank you so much for your positive review and for recommending DelightChat! We're thrilled to hear that our app has been helpful in streamlining your WhatsApp communications and that it's become a valuable part of your Shopify arsenal.
We understand that there can be a learning curve when getting started, and we're continually working on making our app as user-friendly as possible. Your feedback is invaluable in this regard.
If you ever need assistance or have suggestions on how we can make the learning process easier, please don't hesitate to reach out. We're here to help and always looking for ways to improve.
Thanks again for your support and for being a part of the DelightChat community.
Best,
- Baz
DelightChat.io
Had an extremely poor experience working with the Delight Chat team- In their COD to Prepaid automation, ShipRocket was unable to pick up that the original order was cancelled, and we ended up sending the same product twice to some customers. On converting to Prepaid, Shopify is showing payment pending. Had to follow up several times with the team, only to get a dissatisfactory response. It's a great tool if only it worked the way it's meant to..
Hi Tanisha, apologies for the inconvenience that you have faced. We understand that it can be frustrating when logistics don't work the way it is intended to and especially when it affects customer orders.
I've reviewed your account and the highlighted issue. As our team may have explained that we do not have an integration with Shiprocket. We only have an integration with Shopify. When a COD order gets cancelled in the COD to Prepaid automation, the original order is cancelled on Shopify. In cases wherein Shiprocket isn't able to pick the updated status from Shopify, I'd request you to reach out to Shiprocket support to find a resolution in this regard.
We are really sorry that you faced this issue and wish you the best of luck with your business.
- Baz
Brand Parnerships, DelightChat
Preetam was very helpful in explaining the different problems that i was facing and always got back to me very quickly. Very friendly and very patient in explaining the details that needed to be done.
We really appreciate your kind words, Pei! Thank you. Hoping you achieve greater heights for Nesuto Singapore! Cheers.
Our experience with the DelightChat team has been amazing. It is the perfect combination of a great product, a very simple and intuitive UI, and outstanding support. Whats even better is that they are constantly seeking to get better and to improve your experience. Kudos to Preetam and the team for such a good product and for being so customer centric. I only see them getting better and better!
Udit and the entire team at Tilfi have been a joy to work with. Thanks to your feedback, we have been able to make DelightChat a customer service helpdesk loved by dozens of brands. Thank you for being part of our journey :)
Preetam,
Co-founder
Communicating with our customers has now been made simple with Delight Chat. Our team was struggling earlier with multiple business numbers causing confusion and having felt a lack of control over client relations with our team, we knew we had to do something about it. Enter - Delight Chat. Delight Chat helped streamline our communications and provide our customers with great service. The Delight Chat team is super responsive and are able to solve issues pretty quickly. If you're trying to provide your customers with great support at a reasonable price, this is a must-have.
Thank you for those kind words Aakash. It's been a delight working with your team, learning from your feedback and iterating on DelightChat's product to make it better.
We're glad you're with us on this journey :)
Preetam,
Co-founder
Delight Chat has made it so much easier for us to keep track of all our customer communication. My team and I are really enjoying the fact that the app is so simple to use, it has all functionality we need and more. Their support is phenomenal. We are customers for life.
Simonne, it's been a pleasure working with you and the entire team at IntrinsiCurly Me. Your feedback helped us improve our FB Messenger channel and mobile app. We are really thankful and glad that you are part of DelightChat's journey now and beyond :)
Preetam,
Co-founder
Not recommended at all. Their support team is nonexistent and seems overwhelmed. Will commit all sort of deliverables and later no one from the support responds to the messages or queries. The product has many bugs as well, seems like they have launched beta product. When you ask the team to resolve the bugs, they reply that they have other priorities. Infact they asked us to remind them if they forget to respond to our queries. Funny. Anyways, there are way better solutions in the market. Thanks.
Hi Team,
We're truly sorry to hear about the issues you experienced with DelightChat last year. We understand your frustrations and sincerely apologize for any inconvenience caused.
Since your review, we've taken significant steps to improve our service, including enhancing our response times and resolving bugs. We're committed to providing a better user experience and your feedback was instrumental in these improvements.
We appreciate your patience and understanding. If you ever decide to give DelightChat another try, we're confident you'll notice the improvements we've made.
Thank you for your feedback.
Best,
- Baz
Brand Partnerships
DelightChat