Reviews (158)

Overall rating
4.9
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for centralizing communication across WhatsApp, email, and social media into a single interface, particularly praising its integration with Shopify. They appreciate the user-friendly design, automation, and analytics features that enhance marketing and customer engagement. The unified inbox is noted for simplifying management of customer interactions. The app's reliability and the support team's quick issue resolution are also highlighted.

February 5, 2022

I have been looking for this for more than a year, I have tried almost every other solution in the market, this guys have everything covered and the best customer service ever, support team really got everything covered in a blink of an eye.

tienda-del-cafe-colombia
Colombia
About 1 month using the app
DelightChat replied February 8, 2022

We had a mini-celebration internally after reading this review - there's nothing we could have asked for more! Thank you so much for your kind words.

DelightChat hopes to ...

February 8, 2022

The turnaround time on bugs/feature requests and founder's direct involvement make them deserving of a 5 star. We were experimenting for a week before finally switching over from Zendesk to DelightChat completely.

Skillmatics
India
About 1 month using the app
DelightChat replied February 21, 2022

Thank you Skillmatics team for taking the time to share your love :)
It's been a delight working with your team!

Cheers to more growth!
DelightChat

January 12, 2023

Great app, really has helped us streamline communication with our customers. A must have for shopify stores. The support of this app is second to none!

minzo-jp
United Kingdom
About 1 month using the app
December 26, 2022

Probably the best app we have installed so far! We have been using it for a while now and the integration with WhatsApp/Facebook really has been a game changer for our customer service needs. Support has been very responsive and helpful. An absolute steal at that price!

Nakano Knives
United Kingdom
12 days using the app
DelightChat replied August 3, 2023

We're thrilled to hear that DelightChat is the best app you've installed so far. It's fantastic to know that our integration with WhatsApp and Facebook has been a game ...

Edited July 14, 2021

There is only an android app so I cannot review that. There are some bugs. I tried connecting social media channels and it says they've successfully connected. However, when I sent a test message to our IG account it did not come through the DelightChat dashboard. The app has great potential and I cannot wait for the IOS app.

Soeur Co
United States
10 days using the app
DelightChat replied July 14, 2021

Hi Soeur Co team, this is Preetam co-founder at DelightChat. Please accept my sincerest apologies for the trouble you faced.

I have replied to your email so that we can get ...

April 22, 2022

I really really love the App. It has everything I was looking for and more. The platform is clean, organized and easy to use. The support team is very helpful, they created a WhatsApp Group after our demo and are always there to help us right away. I highly recommend this app!

Shop Curls
Kuwait
8 days using the app
DelightChat replied May 31, 2022

Your review made us the happiest, Badriya! Thank you! It is amazing to work with the Shop Curls Team, as always. Onwards and upwards! :)

February 5, 2022

5/5 product and customer support. Does everything we would expect out of a CS tool at a sensible pricing. There's probably some room for improvement in the UI of the iOS app.

Skillmatics World
United States
5 days using the app
DelightChat replied February 8, 2022

Thank you Skillmatics team for your kind words and for sharing the feedback. We have noted your feedback and will keep you posted.

Thanks,
Team DelightChat

May 16, 2022

Preetam was very helpful in explaining the different problems that i was facing and always got back to me very quickly. Very friendly and very patient in explaining the details that needed to be done.

Nesuto Singapore
Singapore
4 days using the app
DelightChat replied May 31, 2022

We really appreciate your kind words, Pei! Thank you. Hoping you achieve greater heights for Nesuto Singapore! Cheers.

January 27, 2022

I really gave this app multiple tries wasting several days before leaving this review. It appeared to work at first but then it just quit! It has everything you could want for an all-in-one customer service app if it only worked! Customer Support has been just about non-existent and I opened many tickets. I stayed up many nights to attempt to catch your office hours. It's like looking through a ...

stashfashionboutique
United States
1 day using the app
DelightChat replied January 27, 2022

Hi Adrienne, this is Preetam co-founder at DelightChat. First, please allow me to express my deepest apologies for all the inconvenience caused to you. I am truly sorry that ...

January 1, 2022

Perhaps the best onboarding I have experienced so far, this is one product that is truly built customer first. App is so far working well for our needs.

Skillmatics
United States
1 day using the app
DelightChat replied January 11, 2022

Thank you Skillmatics team for your kind words! We couldn't have asked a better way to kickstart the new year :)
We will strive to continuously deliver delight to you and ...