Reviews (158)

Overall rating
4.9
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for centralizing communication across WhatsApp, email, and social media into a single interface, particularly praising its integration with Shopify. They appreciate the user-friendly design, automation, and analytics features that enhance marketing and customer engagement. The unified inbox is noted for simplifying management of customer interactions. The app's reliability and the support team's quick issue resolution are also highlighted.

June 15, 2021

Delight Chat has made it so much easier for us to keep track of all our customer communication. My team and I are really enjoying the fact that the app is so simple to use, it has all functionality we need and more. Their support is phenomenal. We are customers for life.

IntrinsiCurly Me
South Africa
3 months using the app
DelightChat replied June 15, 2021

Simonne, it's been a pleasure working with you and the entire team at IntrinsiCurly Me. Your feedback helped us improve our FB Messenger channel and mobile app. We are really thankful and glad that you are part of DelightChat's journey now and beyond :)

Preetam,
Co-founder

January 28, 2022

I have been testing out DelightChat for the past 3 weeks and so far loving it! Customer support is Top Notch, going over and beyond to assist with any issues. As soon as I downloaded the app and got in touch with them, the support team created a WhatsApp group where I could message the team and they would immediately respond to any queries I had. The interface is very clean and pleasant, nicely designed and organised and for the wide array of features included I feel the price is well worth it. I would highly reccomend this app for anyone looking to centralise facebook, instagram, whatsapp and other social media into 1 place for easy communication with customers.

Fior Hijabs
Mauritius
3 months using the app
DelightChat replied February 8, 2022

It's been an absolutely pleasure working with the wonderful team at Fior Hijabs. Thank you for taking out the time to leave your review, it means a lot to us.

Best Regards,
Team DelightChat

March 15, 2022

Excellent service. Everything went very fast and very well. Very professional and the app is really useful in all ways. I would recommend it to anyone.

Zhivago
Egypt
2 months using the app
DelightChat replied May 31, 2022

We are so happy reading your motivating words, Zhivago Team! Thank you for this review. :)

Wishing the best,
DelightChat

November 8, 2021

We use delight chat for our customer support. The whatsapp chat on the website is very smooth and helps us connect with our customers effectively. We even use DelightChat for our social media replies. I love the team tagging feature that they have, it allows us to tag the chat to the right person without inconvenience to the customer. Would highly recommend this app.

I Value Every Idea
India
2 months using the app
DelightChat replied November 10, 2021

Hey Navya and team, we're deeply grateful that you chose DelightChat to power your customer support.

Thank you for your kind review. We look forward to continue delighting you :)

February 5, 2022

I have been looking for this for more than a year, I have tried almost every other solution in the market, this guys have everything covered and the best customer service ever, support team really got everything covered in a blink of an eye.

tienda-del-cafe-colombia
Colombia
About 1 month using the app
DelightChat replied February 8, 2022

We had a mini-celebration internally after reading this review - there's nothing we could have asked for more! Thank you so much for your kind words.

DelightChat hopes to continue to delight you, always.

Cheers,
Team DelightChat

February 8, 2022

The turnaround time on bugs/feature requests and founder's direct involvement make them deserving of a 5 star. We were experimenting for a week before finally switching over from Zendesk to DelightChat completely.

Skillmatics
India
About 1 month using the app
DelightChat replied February 21, 2022

Thank you Skillmatics team for taking the time to share your love :)
It's been a delight working with your team!

Cheers to more growth!
DelightChat

January 12, 2023

Great app, really has helped us streamline communication with our customers. A must have for shopify stores. The support of this app is second to none!

minzo-jp
United Kingdom
About 1 month using the app
October 11, 2022

Great App! I can receive messages from Facebook and Instagram customers of the 7 brands in a single app, in addition to Whats app and mail from the web store. It helps me to organize myself and to refer the questions of the clients to the people in charge within the company.

Tienda Cresso, hay algo para ti
Chile
Over 1 year using the app
DelightChat replied August 3, 2023

Thank you for your positive review! We're delighted to hear that DelightChat has been a valuable tool in consolidating messages from various platforms and helping you organize your customer inquiries.

Your feedback is greatly appreciated and motivates us to continue improving our service. If you ever need assistance or have suggestions, don't hesitate to reach out.

Thanks for being a part of the DelightChat community.

November 28, 2023

This is a great app and it has tied everything together very nicely for us.

There is just one major issue for us, which according the to team is only happening to us, and that is that the notifications do not always work as intended.

Most of the time they work and new notifications are highlighted. Yet sometimes they aren't highlighted, and we miss them, which often lands us in a lot of trouble, as we miss team members or client notifications.

If this would be resolved, it would definitely be a 5-star app for us.

Pawphoria
South Africa
Over 1 year using the app
DelightChat replied December 6, 2023

Hello Pawphoria Team,

Thank you for your review and for highlighting our app's positive impact on your business in South Africa. We sincerely apologize for the issues with the notification system and understand the inconvenience it has caused.

Please be assured, our team is prioritizing this matter and working diligently to resolve it. We are committed to ensuring that our app fully meets your needs and helps you avoid missing any critical team or client notifications.

We appreciate your patience and are here to assist with any further concerns or feedback. Your satisfaction is our goal, and we hope to upgrade your experience to a 5-star rating soon.

Thank you for choosing DelightChat!

December 26, 2022

Probably the best app we have installed so far! We have been using it for a while now and the integration with WhatsApp/Facebook really has been a game changer for our customer service needs. Support has been very responsive and helpful. An absolute steal at that price!

Nakano Knives
United Kingdom
12 days using the app
DelightChat replied August 3, 2023

We're thrilled to hear that DelightChat is the best app you've installed so far. It's fantastic to know that our integration with WhatsApp and Facebook has been a game changer for your customer service needs.

Your kind words about our support team and pricing are greatly appreciated. We strive to provide top-notch service at a value-for-money price.

Thank you for choosing DelightChat. We're here for you if you need anything or have any suggestions.