Reviews (142)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for centralizing communication across emails, WhatsApp, and social media, streamlining customer interactions and boosting engagement. Key features include automation, analytics, and deep Shopify integration, enhancing business efficiency and conversions. The user-friendly interface and responsive support team, which resolves issues quickly, are also appreciated. Additionally, a feature request section allows merchants to suggest and vote on new features, demonstrating responsiveness to merchant needs.
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I have been looking for this for more than a year, I have tried almost every other solution in the market, this guys have everything covered and the best customer service ever, support team really got everything covered in a blink of an eye.
We had a mini-celebration internally after reading this review - there's nothing we could have asked for more! Thank you so much for your kind words.
DelightChat hopes to continue to delight you, always.
Cheers,
Team DelightChat
The turnaround time on bugs/feature requests and founder's direct involvement make them deserving of a 5 star. We were experimenting for a week before finally switching over from Zendesk to DelightChat completely.
Thank you Skillmatics team for taking the time to share your love :)
It's been a delight working with your team!
Cheers to more growth!
DelightChat
Great app, really has helped us streamline communication with our customers. A must have for shopify stores. The support of this app is second to none!
Great App! I can receive messages from Facebook and Instagram customers of the 7 brands in a single app, in addition to Whats app and mail from the web store. It helps me to organize myself and to refer the questions of the clients to the people in charge within the company.
Thank you for your positive review! We're delighted to hear that DelightChat has been a valuable tool in consolidating messages from various platforms and helping you organize your customer inquiries.
Your feedback is greatly appreciated and motivates us to continue improving our service. If you ever need assistance or have suggestions, don't hesitate to reach out.
Thanks for being a part of the DelightChat community.
Probably the best app we have installed so far! We have been using it for a while now and the integration with WhatsApp/Facebook really has been a game changer for our customer service needs. Support has been very responsive and helpful. An absolute steal at that price!
We're thrilled to hear that DelightChat is the best app you've installed so far. It's fantastic to know that our integration with WhatsApp and Facebook has been a game changer for your customer service needs.
Your kind words about our support team and pricing are greatly appreciated. We strive to provide top-notch service at a value-for-money price.
Thank you for choosing DelightChat. We're here for you if you need anything or have any suggestions.
I really really love the App. It has everything I was looking for and more. The platform is clean, organized and easy to use. The support team is very helpful, they created a WhatsApp Group after our demo and are always there to help us right away. I highly recommend this app!
Your review made us the happiest, Badriya! Thank you! It is amazing to work with the Shop Curls Team, as always. Onwards and upwards! :)
I use the app for sending out automated mags for confirming order and shipping information etc and also for promotional messages. One problem is that sometimes it does not give the correct information to the customer regarding the order. Otherwise this app has helped me a lot in promoting my business and increasing the sales. Thanks!
Customer service is incompetent. Sent an email with detailed information for help. Got an automated reply asking for "let me know what I can help you". Wait for another week. Still no response. Even in the initial setup process where they set up an Whatsapp group chat with a dozen of their team members inside, they will take more than 24 hours to answer your simple question. Big irony that the helpdesk app sucks at it's helpdesk service.
Hi Wayne,
We appreciate your feedback and are sorry to hear about your initial experience with our customer service. We understand how important timely and effective support is, especially when setting up a new system.
Since your review, we've made significant improvements to our customer service response times and overall user experience. Your feedback was instrumental in these changes, and we're grateful for your honesty.
We're sorry to see that you uninstalled DelightChat in February 2023. If you ever decide to give us another try, we're confident that you'll notice the improvements we've made. Our team is always here to assist you and ensure a smooth experience.
Thank you once again for your feedback. It has been invaluable in helping us understand where we need to improve.
Best,
Baz
DelightChat.io
5/5 product and customer support. Does everything we would expect out of a CS tool at a sensible pricing. There's probably some room for improvement in the UI of the iOS app.
Thank you Skillmatics team for your kind words and for sharing the feedback. We have noted your feedback and will keep you posted.
Thanks,
Team DelightChat
Been using DC for a couple of months now. It's really helped me streamline all outward WhatsApp related communication - be it order updates, or cart recovery reach outs!. Highly recommend for any business looking to get an automated WhatsApp CRM tool. It does have a bit of a learning curve. but once you get past that, it's a great app to have in your Shopify arsenal.
Thank you so much for your positive review and for recommending DelightChat! We're thrilled to hear that our app has been helpful in streamlining your WhatsApp communications and that it's become a valuable part of your Shopify arsenal.
We understand that there can be a learning curve when getting started, and we're continually working on making our app as user-friendly as possible. Your feedback is invaluable in this regard.
If you ever need assistance or have suggestions on how we can make the learning process easier, please don't hesitate to reach out. We're here to help and always looking for ways to improve.
Thanks again for your support and for being a part of the DelightChat community.
Best,
- Baz
DelightChat.io