WhatsApp Marketing + Helpdesk , 75 reviews

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
    66
  • 7% of ratings are 4 stars
    5
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
    1
  • 4% of ratings are 1 stars
    3
October 2, 2022

Customer service is incompetent. Sent an email with detailed information for help. Got an automated reply asking for "let me know what I can help you". Wait for another week. Still no response. Even in the initial setup process where they set up an Whatsapp group chat with a dozen of their team members inside, they will take more than 24 hours to answer your simple question. Big irony that the helpdesk app sucks at it's helpdesk service.

Gravgear MY
Singapore
Time spent using app: 6 months