WhatsApp Marketing + Helpdesk , 76 reviews

Overall rating
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
Edited December 12, 2022

Been using DC for a couple of months now. It's really helped me streamline all outward WhatsApp related communication - be it order updates, or cart recovery reach outs!. Highly recommend for any business looking to get an automated WhatsApp CRM tool. It does have a bit of a learning curve. but once you get past that, it's a great app to have in your Shopify arsenal.

The Simple Brew
Time spent using app: 3 months
December 5, 2022

I use the app for sending out automated mags for confirming order and shipping information etc and also for promotional messages. One problem is that sometimes it does not give the correct information to the customer regarding the order. Otherwise this app has helped me a lot in promoting my business and increasing the sales. Thanks!

Time spent using app: 4 months
October 11, 2022

Great App! I can receive messages from Facebook and Instagram customers of the 7 brands in a single app, in addition to Whats app and mail from the web store. It helps me to organize myself and to refer the questions of the clients to the people in charge within the company.

Tienda Cresso, hay algo para ti
Time spent using app: 4 months
October 11, 2022

We are using this app for the last several months. All our customer support is now in one place after using it and we are also able to automate the customer flows on Whatsapp through delight chat only.
The support team is very cooperative. Thanks to Baz Chordiya who always replies the queries instantly.

Time spent using app: 7 months
Edited July 14, 2021

There is only an android app so I cannot review that. There are some bugs. I tried connecting social media channels and it says they've successfully connected. However, when I sent a test message to our IG account it did not come through the DelightChat dashboard. The app has great potential and I cannot wait for the IOS app.

Soeur Co
United States
Time spent using app: 10 days
DelightChat replied July 14, 2021

Hi Soeur Co team, this is Preetam co-founder at DelightChat. Please accept my sincerest apologies for the trouble you faced.

I have replied to your email so that we can get on a call and resolve the problem where you are unable to access the app dashboard. I assure you, we will do everything to ensure you have a smooth experience from now on.

As for an app for Apple products, our iOS mobile app is releasing in the next 1 week. We will include you in the early access so that you can use DelightChat from the convenience of your phone.

I'll wait for your reply on the email.

Kind regards,