WhatsApp Helpdesk + Marketing

DelightChat is a powerful Omnichannel Customer Support Inbox & WhatsApp Marketing Software for Shopify and Shopify Plus brands

Trusted by leading D2C brands like Nestasia, Sleepy Owl Coffee, Tilfi Banaras, Pashtush, Anveshan, Babe Cosmetics.

10 reasons why DelightChat is the right choice for your brand:

1) Manage all support channels from one unified inbox

Reply to customer queries on WhatsApp, Instagram DMs, Facebook Messenger, Social Comments, Email & Live Chat from one dashboard.

No more switching between tabs and getting lost & frustrated. Never miss replying to a customer query.

2) Official WhatsApp Business API & Green Tick Badge

DelightChat provides official WhatsApp Business API to Shopify D2C brands to power their WhatsApp Support & Marketing. Free Official Business Account application.

3) WhatsApp Marketing & Broadcast

Send WhatsApp Broadcasts using Official API and boost your sales. Also send abandoned cart recovery, order confirmation, delivery notifications via WhatsApp. When customers reply, we create a ticket in the support inbox.

4) View Shopify Order Data beside tickets

View customer and order details such as order status, tracking link if fulfilled and more right beside the ticket.

5) Answer repetitive questions quickly

Reply to common queries in 2-clicks using Fast Reply templates. Create rich templates using variables like {Customer Name}, {Order ID}, {Tracking Link} that fetch data directly from Shopify.

6) Automatically assign, tag & reply to tickets

Save a dozen hours per week through smart automation. Auto-assign new tickets to team members, automatically add tags, setup auto-responders for new tickets and customer messages outside business hours.

Automation can also check for words like “where’s my order”, detect if the customer’s order is fulfilled in Shopify and auto-reply with the tracking link.

7) Self-Service Widget to reduce tickets

Reduce tickets with a smart widget that helps customers get their order tracking link without talking to an agent. Also show help center articles in the widget.

8) Analyze support performance with detailed reporting

See how your team is performing with analytics - monitor first response time, the median time to resolution, top support channels by queries, most used tags.

9) Track important conversations with tags

Keep track of important conversations using tags such as “refund”, “VIP”, “exchange” etc. and see how many such tickets are open in the helpdesk.

10) Mobile apps for on-the-go support

Reply to your customers anytime using our Android & iOS mobile apps.

Delight Chat is a powerful alternative to Interakt, Zoko, Wati, SuperLemon, Bitespeed, Gorgias, Zendesk, Freshdesk, Intercom, Reamaze, Richpanel, Helpscout, Tidio, UVDesk, eDesk.

Sign up today for free!