WhatsApp Helpdesk + Marketing

Customer Service CRM: WhatsApp, IG, FB, Email, Live Chat

Free plan available. 14-day free trial. Additional charges may apply.
DelightChat omnichannel whatsapp customer service inbox

Key values section

Omnichannel Customer Support

Manage all your customer queries from one dashboard - WhatsApp, Email, Instagram DM, Facebook Messenger and Live Chat - using DelightChat.

Official WhatsApp Business API

Get an official WhatsApp Business API phone number, which can be used for support and marketing. Free Green Tick application to WhatsApp.

WhatsApp Marketing & Broadcast

Send WhatsApp Broadcasts to your customers using official API. Setup Abandoned Cart Recovery, Order Confirmation, Delivery notifications.

WhatsApp Helpdesk + Marketing

WhatsApp Helpdesk + Marketing

DelightChat is a powerful Omnichannel Customer Support Inbox & WhatsApp Marketing Software for Shopify and Shopify Plus brands

Trusted by leading D2C brands like Nestasia, Sleepy Owl Coffee, Tilfi Banaras, Pashtush, Anveshan, Babe Cosmetics.

10 reasons why DelightChat is the right choice for your brand:

1) Manage all support channels from one unified inbox

Reply to customer queries on WhatsApp, Instagram DMs, Facebook Messenger, Social Comments, Email & Live Chat from one dashboard.

No more switching between tabs and getting lost & frustrated. Never miss replying to a customer query.

2) Official WhatsApp Business API & Green Tick Badge

DelightChat provides official WhatsApp Business API to Shopify D2C brands to power their WhatsApp Support & Marketing. Free Official Business Account application.

3) WhatsApp Marketing & Broadcast

Send WhatsApp Broadcasts using Official API and boost your sales. Also send abandoned cart recovery, order confirmation, delivery notifications via WhatsApp. When customers reply, we create a ticket in the support inbox.

4) View Shopify Order Data beside tickets

View customer and order details such as order status, tracking link if fulfilled and more right beside the ticket.

5) Answer repetitive questions quickly

Reply to common queries in 2-clicks using Fast Reply templates. Create rich templates using variables like {Customer Name}, {Order ID}, {Tracking Link} that fetch data directly from Shopify.

6) Automatically assign, tag & reply to tickets

Save a dozen hours per week through smart automation. Auto-assign new tickets to team members, automatically add tags, setup auto-responders for new tickets and customer messages outside business hours.

Automation can also check for words like “where’s my order”, detect if the customer’s order is fulfilled in Shopify and auto-reply with the tracking link.

7) Self-Service Widget to reduce tickets

Reduce tickets with a smart widget that helps customers get their order tracking link without talking to an agent. Also show help center articles in the widget.

8) Analyze support performance with detailed reporting

See how your team is performing with analytics - monitor first response time, the median time to resolution, top support channels by queries, most used tags.

9) Track important conversations with tags

Keep track of important conversations using tags such as “refund”, “VIP”, “exchange” etc. and see how many such tickets are open in the helpdesk.

10) Mobile apps for on-the-go support

Reply to your customers anytime using our Android & iOS mobile apps.

Delight Chat is a powerful alternative to Interakt, Zoko, Wati, SuperLemon, Bitespeed, Gorgias, Zendesk, Freshdesk, Intercom, Reamaze, Richpanel, Helpscout, Tidio, UVDesk, eDesk.

Sign up today for free!

Launch date

Integrates with

  • Facebook Messenger
  • Instagram
  • Email
  • WhatsApp
  • Live Chat
WhatsApp Helpdesk + Marketing

WhatsApp Helpdesk + Marketing

DelightChat is a powerful Omnichannel Customer Support Inbox & WhatsApp Marketing Software for Shopify and Shopify Plus brands

Trusted by leading D2C brands like Nestasia, Sleepy Owl Coffee, Tilfi Banaras, Pashtush, Anveshan, Babe Cosmetics.

10 reasons why DelightChat is the right choice for your brand:

1) Manage all support channels from one unified inbox

Reply to customer queries on WhatsApp, Instagram DMs, Facebook Messenger, Social Comments, Email & Live Chat from one dashboard.

No more switching between tabs and getting lost & frustrated. Never miss replying to a customer query.

2) Official WhatsApp Business API & Green Tick Badge

DelightChat provides official WhatsApp Business API to Shopify D2C brands to power their WhatsApp Support & Marketing. Free Official Business Account application.

3) WhatsApp Marketing & Broadcast

Send WhatsApp Broadcasts using Official API and boost your sales. Also send abandoned cart recovery, order confirmation, delivery notifications via WhatsApp. When customers reply, we create a ticket in the support inbox.

4) View Shopify Order Data beside tickets

View customer and order details such as order status, tracking link if fulfilled and more right beside the ticket.

5) Answer repetitive questions quickly

Reply to common queries in 2-clicks using Fast Reply templates. Create rich templates using variables like {Customer Name}, {Order ID}, {Tracking Link} that fetch data directly from Shopify.

6) Automatically assign, tag & reply to tickets

Save a dozen hours per week through smart automation. Auto-assign new tickets to team members, automatically add tags, setup auto-responders for new tickets and customer messages outside business hours.

Automation can also check for words like “where’s my order”, detect if the customer’s order is fulfilled in Shopify and auto-reply with the tracking link.

7) Self-Service Widget to reduce tickets

Reduce tickets with a smart widget that helps customers get their order tracking link without talking to an agent. Also show help center articles in the widget.

8) Analyze support performance with detailed reporting

See how your team is performing with analytics - monitor first response time, the median time to resolution, top support channels by queries, most used tags.

9) Track important conversations with tags

Keep track of important conversations using tags such as “refund”, “VIP”, “exchange” etc. and see how many such tickets are open in the helpdesk.

10) Mobile apps for on-the-go support

Reply to your customers anytime using our Android & iOS mobile apps.

Delight Chat is a powerful alternative to Interakt, Zoko, Wati, SuperLemon, Bitespeed, Gorgias, Zendesk, Freshdesk, Intercom, Reamaze, Richpanel, Helpscout, Tidio, UVDesk, eDesk.

Sign up today for free!

Launch date

Integrates with

  • Facebook Messenger
  • Instagram
  • Email
  • WhatsApp
  • Live Chat

Pricing 14-day free trial

See all pricing options

Free

Free to install

Upto 100 support tickets

  • Support Inbox: Instagram, FB, Email, Live Chat
  • Self-Service Widget
  • Help Center Articles
  • Order Tracking Widget

Startup

$29/month

Upto 500 support tickets, 2500 marketing contacts

  • Support Inbox: WhatsApp API, IG, FB, Email, Live Chat
  • WhatsApp Broadcast
  • Abandoned Cart
  • Order Confirmation, Fulfilment
  • COD Order Verifcation

Scale

$99/month

Upto 2000 support tickets, 10000 marketing contacts

  • Support Inbox: WhatsApp API, IG, FB, Email, Live Chat
  • WhatsApp Broadcast
  • Abandoned Cart
  • Order Confirmation, Fulfilment
  • COD Order Verifcation

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    96% of ratings are 5 stars
  • 4 of 5 stars
    2% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    2% of ratings are 1 stars

Gadre Premium Seafood

Location India

Delight Chat has been a great app for us. All our customer support is now in one place and further more all our WhatsApp automations are taken care of. The team is extremely good and the support we received was excellent.

Nesuto Singapore

Location Singapore

Preetam was very helpful in explaining the different problems that i was facing and always got back to me very quickly. Very friendly and very patient in explaining the details that needed to be done.

Pogo Cycles

Excellent App ,perfect for drop shipping and excellent team which helps in solving all your implementation questions

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