DD: Pickup Delivery Date Time , 181 reviews

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
    164
  • 6% of ratings are 4 stars
    10
  • 2% of ratings are 3 stars
    3
  • 1% of ratings are 2 stars
    1
  • 2% of ratings are 1 stars
    3
What merchants think

Feedback submitted

Merchants highly recommend this app for its delivery and pickup scheduling features, praising its user-friendly interface and customization options. It's particularly useful for businesses like florists and restaurants, streamlining operations and enhancing customer experience. The support team is noted for their quick responses and willingness to implement suggested improvements.

June 18, 2021

Have had the app for months with no issues now it suddenly refuses to work - right at a time when I need to block off dates on the online store!! Really unhappy that the app is clearly glitching and is now causing me problems right at a time when I really do not need any problems.

Aimee Ford
Isle of Man
12 months using the app
DingDoong replied June 28, 2021

Hello Aimee,

We tried to contact you multi times from 19th June 2021 but haven't heard back from you yet. We are sorry for making you angry and we totally understand your frustration because of the app issue.
There was a hardware issue in the infrastructure from our server service provider so it affected our apps.
We have worked to ensure that the same issue will not happen again.
Thanks for staying with us and please contact us if you need any further assistance.

Best regards,
Omega Team

Edited September 1, 2021

We used this app for the year and have consistently experienced issues with it. Their customer service is responsive with communication, but their tech team has been delayed with fixing our issues. One grave issue came up in that the app was allowing customers to choose dates in the past. It took the team 2 weeks to fix that, while in the meantime we continued to receive orders with date errors. I will be deleting this app.

Alaska Beauty Peony Coop
United States
8 months using the app
December 25, 2023

ambarflowers
Argentina
About 5 years using the app
DingDoong replied December 26, 2023

Hi,
We appreciate your feedback and are sorry to hear that you have given our app a low rating. We value the opinions of our users, and we would like to understand more about your experience to address any issues you may have encountered. However, your review does not provide specific details about what went wrong or the reasons behind your dissatisfaction.

To improve our app and provide a better experience for all users, we would be grateful if you could provide more information about the challenges you faced. Our team is committed to addressing any concerns and continuously enhancing the app.

We also are having an agent contact you via email for further support. If you have any specific feedback or encounter difficulties, please feel free to reach out to our support team directly at support@omegatheme.com. We are here to assist you and appreciate the opportunity to make things right.

Thank you for your time, and we look forward to hearing from you.

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