Reviews (103)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for improving website functionality and aesthetics, which helps boost conversion rates. It offers affordable, customizable templates and sections that are easy to use and update, with a user-friendly interface suitable for all skill levels. The app allows for custom CSS and custom block requests. It is noted for its performance and reliability, often compared favorably to Shopify's stability. Customer support, particularly from staff members Anne and Trudy, is exceptional, providing responsive, personalized assistance that enhances merchant satisfaction and loyalty.
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Lovely experience with the support team. Fast and efficient in getting my custom features implemented. Huge thank you to Trudy!
We really appreciate you leaving this review! Thanks for getting in touch and glad to hear that Trudy was able to help with some small tweaks.
Really impressed with how you've used Design Packs on your site! Please don't hesitate to let us know if we can help with anything else. ☀️
I absolutely ADORE these design packs!! Super easy and intuitive to use for a beginner such as myself. These packs upgraded the look of my online store into something more contemporary without me having to learn how to code or hire a developer. The customer service was also excellent. Definitely worth the money. HIGHLY RECOMMEND!
We love seeing the packs on your store and especially seeing them used in such an artistic way. 😍Thank you so much for leaving a review!
I couldn't be happier with the support I received from the Design Packs Shopify App team. They went above and beyond to help me with an issue that, as it turned out, wasn't even related to their app. Their patience and kindness throughout the troubleshooting process were exceptional, and they didn't hesitate to spend hours working with me until we found a solution. Their responsiveness was impressive, reducing any downtime I experienced. It's rare to find a company that cares so deeply about its customers, and Design Packs has certainly set a high standard in both their product and their outstanding customer service.
In a world where great customer service can be hard to come by, Design Packs shines brightly. If you're looking for a Shopify app with not only fantastic features but also top-notch support, I wholeheartedly recommend them. They've won my loyalty, and I'm confident they'll continue to impress others with their unwavering commitment to their customers' success. Kudos to the Design Packs team for setting the bar high in the world of customer service!
Thank you so much for taking the time to leave us such a lovely review!
Your kind words mean the world to us, and we're delighted to have been able to assist you, even when the issue was unrelated to our app. Providing exceptional customer support is at the core of our values, and it's heartening to know that our efforts were appreciated. We truly believe that customer success is our success.
If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to support you every step of the way.
Love this app! This is the easiest way to add new content sections to your home page without hiring a developer. Works great with the Debut theme as well.
We so appreciate your review - thank you so much!
Design Packs has great templates for all types of your needs. I had a question to the support team and got great help from Anne! Highly recommend this app.
If you want to take your store to another level. Use this app. Support is there. It's easy and fast to learn. Great documentation. Checks all the boxes with what a great app should have. It's very user friendly but if you know just a little bit of CSS and HTML, you can really do a lot to make your store look the way you want without going back and forth with a developer. I would highly, HIGHLY recommend this app.
Design pack is the best Shopify App I've installed till date. I've spent a lot of money in getting customizations for my store via Shopify experts prior to installing this app but this app does all of it. Be it homepage sections or the pages. Next point to praise is their customer support. Not just Shopify apps but even other business out there should learn from them. Be it custom packs request or resolving issues, they are lightning quick and helpful.
Really good app with all the features and sections you need. Super easy to use and great customer support if you need any help. Thank you
We really appreciate you taking the time to share your experience with Design Packs! It's been a pleasure to help you on support - please don't hesitate to reach out if you have any future bug reports or questions. Thank you!
This is a must have app. I worked hard to create a shop with free templates however they are so limiting and time consuming. Extremely happy I installed Design packs, with their easy to use templates my shop is vastly improved my friends and customers are just wowed at the transformation. Design Packs it easy to incorporate necessary elements like trust, frames, videos and photos with my vision and layout throughout. The support provided by Design App staff is amazing, they are responsive and professional.
SUPERB customer service and theme support! I reached out for assistance with customizing one of their stock sections and Anne did a phenomenal job of tweaking it to my liking.
I was out of town, unable to insert the code snippets myself, and all I had to do was give her my Shopify collaborator code and she did all the leg work for me, saving me so much headache.
Not to mention, every single email I sent was responded to in under 10-20 minutes it seemed like.
Super amazing app & support team - I'd recommend this app to anyone looking to customize their theme.