DHL Shipping (new official)

DHL Shipping (new official)

by DHL

Excellence. Simply delivered.

3.0 of 5 stars(23 reviews)

Easy integration of DHL

Easy integration of DHL services in your shop frontend

Increased attractiveness

Increase exposure and reach of your webshop

Happy customers

Satisfied and returning customers

About DHL Shipping (new official)


With the official DHL Shipping plugin you profit from a quick and simplified shipment process enabling you to create DHL labels and send tracking IDs to your customers. It covers domestic and international services from DHL Paket Germany to perfectly suit your needs. Manage your shipments through one single shipping provider by using DHL.

Please note: Our Shopify App for DHL Express Shipping services was removed from Store recently. To request access to the new one, please reach out to It will be published soon in the Shopify App Store


  • Print labels for DHL Paket incl. the new product "Warenpost National): Fast and easy label creation for domestic and international orders as single or bulk creation process
  • Create auto tracking codes: Automatically receive a tracking code for each label (if tracking is available for selected product)
  • Use additional delivery services, e.g. insurance, visual check of age, etc.
  • Offer preferred delivery options named “Wunschzustellung” enabling your customers to select preferred day and preferred location for delivery. If the customer enters his home address and a preferred location or neighbor, the parcel can be delivered in his absence
  • Customize names and rates: Enable/disable or edit the names of services and set up the handling costs for each DHL shipping service
  • Delete labels or reprint labels in case your printer experiences any issues
  • Experience premium support, timely compatibility updates and bug fixes


Soon this new Shipping App offers currently only DHL shipping products for DHL Paket in Germany. We will add further services to support additional origin countries .


  • Check the required customer account credentials as described in the configuration instructions on the website.
  • Not yet a customer of DHL Paket? Please download the App first, in the account setup section you'll find the link to request one.

Integrates with

  • DHL Paket

Media gallery



External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.


3.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    35% of ratings are 5 stars
  • 4 of 5 stars
    17% of ratings are 4 stars
  • 3 of 5 stars
    4% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    43% of ratings are 1 stars

Most recent reviews


Das ist eine der schlechtesten Apps bei Shopify und für DHL schlichtweg peinlich (MacBook Pro, aktueller Safari). Die Konfiguration ist grauenvoll, weil einige Sachen nachträglich nicht mehr änderbar sind, z.B. neue Vertragspositionen müssen durch Neuinstallation hinzugefügt werden, und einige Felder nicht ausfüllbar sind, ohne dass auffindbar ist, woran das liegt. Eine In-App-Dokumentation ist einfach nicht vorhanden. Dass die deutsche Version trotz minimalem Textumfang komplett unverständlich ist, sagt eigentlich schon alles. Liebes DHL-Team, schaut euch bitte mal Google Translate an, damit wäre sicherlich schon viel gelöst!
Insgesamt sehr schade und zeitraubend!

Developer reply

October 19, 2020

Hallo PROPHEUS GmbH & Co. KG,

es tut uns sehr leid, dass sie Startschwierigkeiten mit der App haben haben und würden Ihnen gerne helfen diese zu überwinden.
Wir haben unsere Support System durchsucht, aber leider keine Anfrage von Ihnen bei uns finden können. Daher haben wir Sie auch direkt kontaktiert.

Sollten Sie diese E-Mail auch nicht erhalten haben, bitte kontaktieren Sie uns mit der konkreten Problembeschreibung an


Die App funktioniert einwandfrei und erleichtert uns erheblich die Arbeit. Wenn mal etwas nicht funktioniert wie vorgesehen, ist der Support super schnell, sehr freundlich und professionell. Vielen Dank!

Developer reply

October 19, 2020

Vielen herzlichen dank für die freundliche Bewertung!


Horrible App! On Safari it doesn't run at all (both on my computer and on my colleague's), but the worst thing is that it charges for services we never ordered. Bulky goods, transport insurance, premium shipping etc. Shopify says very clearly: the creator is responsible for APPs, which is also stated in the terms and conditions. Unfortunately, no one at DHL is familiar with the Shopify app and always puts everything on Shopify. We have now opened a ticket again and no solution, let's see when someone can help us.

Developer reply

October 5, 2020

As already mentioned in our support reply, we are working on a solution for you.