Digital Downloads , 387 reviews
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Great free app which works pretty well for us, but feel this could be very greatly improved in one area which to me seems a simple fix. The emails that are sent out to your customers are nothing like the order confirmation sent by Shopify. All the branding ie logo, images, buttons and colours are missing which makes your email seem very basic and affecting your customers experience. Is there any way to attach your brand logo..? at least to both the download and product update emails...
Hi, there. Thank you for taking the time to leave us a review for digital downloads! These are some great suggestions you have here, and I'm happy to share the desire to customize the branding of these email templates with our developers for their consideration. I'm unable to say for certain what the outcome of your feedback will be, but you can trust that the team has been made aware of your review and feedback. Thanks again! -Imogen, Shopify Support
I am enjoying this component, and I want to suggest, perhaps add on a couple functions to make it an even better experience for users. 1. File Uploaded Timestamp
2. Auto Or Manual Expiration Date for once order has been created. For example, download link only works for 7 days., etc
Hi, there! Thank you so much for sharing your feedback with our team. We are always looking to improve our product and offerings, and we can only do that by listening to real merchants like you.
I will be sure to pass your comments along to our product development team for consideration. Thank you again. -Olivia, Shopify Support
I am still learning to use it. It works fine but doesn't have many features. I set it up in a few minutes, so I can't complain.
The app works, but you can attach only one file (or I haven't been able to find a way to attach more.
I sell digital products with a PDF manual, and it would be nice to have the option to attach more than one file.
Thank you for writing your review and I'm glad to hear that the Digital Downloads app has been working well for you. At this time, you are correct that it is not possible to add multiple files to a single product, and I can see why this feels restrictive. I will pass on your suggestion to our development team for them to consider. -Victor, Shopify Support
Funktioniert soweit ganz gut. Ist es möglich 1 Download pro Kauf einzubauen?
Bis jetzt leider noch nicht. Die Anzeige direkt nach dem kauf ist nur auf Englisch möglich, mehr Einfluss auf das Design wäre auch nichtt schlecht.
Hola! la app me parece muy muy buena opción, que hacer en caso de no recibir el enlace de archivo cuando ya realizaron una compra? tengo ese problema gracias!
Great free app! Working very good! But there's one feature that i need( not only me i think), when clients cant get access to download link through theirs accounts on a website. Already checked this, there is a order status page link in theirs order information, but when you click on it - nothing happens. I have already contacted support several times , but never receive any reply. I know this app is close source, and you cant really edit code of it, but to fix it - its like 2 seconds with few lines of code. So please consider this.
Hi, there. Thanks so much for taking the time to leave a review for us here on Digital Downloads. I'm sorry to hear about this link issue you're having with your order confirmation emails. I'm happy to pass along the information about this situation to our team, but I strongly recommend that you reach out to the live team regarding this, as it could very well be account-specific. I would stress to the advisor you connect with that you're having persistant issues with your order confirmation emails, and that links within them are not working. They may be able to get in touch with our Technical Team for some assistance. You can use this link here to reach them: https://bit.ly/2AWw5VA. -Imogen, Shopify Support
It works great for me, but it would be even greater if you could add the feature to upload multiple files per item/product. Please and thank you!
Hey, there! Thanks so much for the feedback. We're happy to hear that you're enjoying Digital Downloads!
Your suggestion regarding multiple uploads for products is a great idea! I'll be sure to pass that feedback to our development team, so they can look into making that suggestion a reality!
Thanks again for your time, and please let us know if you have any questions. -Imogen, Shopify Support
Worked well so far. Didn't have any issues. Download page styling options would be handy to have in settings.
Hey, there. Thanks so much for writing this review and sharing this suggestion. We can see how being able to customize the download page would be a useful feature and we'd be happy to share this feedback with our development team for future considerations. Cheers! -Elias, Shopify Support
Good while it lasted. I used this digital download app for downloadable purchases and freebies on my blog using the Shopify Lite (Buy Button) only plan. Unfortunately, effective end of May 2021 this app doesn't work anymore for Shopify lite/Buy button only users so I have to find an alternative. Otherwise, my experience with Shopify digital downloads was great...while it lasted.
Hi, there. Thank you for taking the time and sharing this feedback with us. I wasn't able to find any changes made to the Shopify Lite plan or the Digital Downloads app in our changelog (https://bit.ly/3vOQnrP) for May 2021. Nevertheless, our Support team would be happy to take a look with you. Please visit the Shopify Help Center (https://bit.ly/3gqKnPt) and log in to your account to create a support request. Thank you! -Elias, Shopify Support