Reviews (491)

Overall rating
2.6
Counts per rating level
  • 31% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 27% of ratings are 1 stars
October 21, 2024

Was hesitant after reading some of the reviews but after putting through some sales in test mode it has worked for me so far. It didn't provide a download link at Checkout (even though I have that option checked in the settings) but an email came through very quickly with the download link which worked fine.
The other plus point is the file size limit being 5Gb which I doubt I will ever need but ...

Tangerine Sounds
United Kingdom
28 days using the app
April 14, 2024

Generally the app works well, I've been using it around 5 years, however there are a few issues and things that could be improved.

1. There have been several occasions where downloads have not been sent for a few hours and this has cost me time and stress trying to fix it although it did sort itself out in the end...

2. The main thing that could be improved is adding the download links into the ...

Rewired Records
United Kingdom
Over 8 years using the app
July 10, 2024

Hi im having trouble adding a "access your digital file" block after checking out for my item as i want my customer to be able to download the file right after purchasing at checkout

Mat Mastery
Australia
22 days using the app
March 3, 2024

Super application mais désormais "non disponible" depuis la mise à jour Shopify : "Digital Downloads doit être mise à jour par le développeur d’application. Contactez-le pour obtenir de l’assistance ou désinstallez l’application."

Ange de Gaïa
France
Over 1 year using the app
June 3, 2018

This is a good free app. A couple of things to consider:

If you're just selling digital goods on their own, this app automatically fulfills the order by default (sending the customer a download link). Which is good.

If you sell a product that is both physical and digital (for example I sell a physical poster, with an accompanying downloadable PDF) by default the app will fulfill this order (or at ...

Darenare
United Kingdom
About 5 years using the app
May 5, 2022

Great free app! Working very good! But there's one feature that i need( not only me i think), when clients cant get access to download link through theirs accounts on a website. Already checked this, there is a order status page link in theirs order information, but when you click on it - nothing happens. I have already contacted support several times , but never receive any reply. I know this ...

CGHELIOS
Ukraine
About 4 years using the app
Shopify replied June 6, 2022

Hi, there. Thanks so much for taking the time to leave a review for us here on Digital Downloads. I'm sorry to hear about this link issue you're having with your order ...

September 15, 2017

Works great for what it does. Would love to see a feature of bundling already uploaded files into new products. Saves Shopify storage and makes my life easier. Much easier also to avoid duplicates. That's the only thing I am missing. Everything else works well.

Andre Distel Photography
Germany
Over 3 years using the app
May 5, 2016

If it was more customisable it would be 5 stars. I would like to have unique product update email templates for each product... please :)

Mastering The Mix
United Kingdom
Over 3 years using the app
December 16, 2016

Effective. Works well. Wish it could do this, however, but I don't think it can: Sell 'drip' products where files are released over a series of days/weeks/months.

Pure Hearts International
United States
Over 3 years using the app
October 29, 2016

Great app, very easy to use and it has been working very well for us. My only complaint is that it would be nice to offer more than one file. If I wanted to sell a bundle of books/downloads, it would be nice to be able to do that.

Real Life Rosary
United States
About 3 years using the app