Digital Downloads , 402 reviews

Overall rating
Counts per rating level
  • 33% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 16% of ratings are 2 stars
  • 23% of ratings are 1 stars
November 15, 2023

App doesn't work and fails to send the file download link to customers. Selling digital files is NOT a niche market and should be part of Shopify's core subscription price. We should not be forced into paying another $10+ for a third-party app that actually works.
I was assured that this issue would be passed onto the technical team but given that there have been multiple reviews about the same problem over the passed few months, it would appear that not much is being done to sort it out.

JayMarie Digital
5 months using the app
Shopify replied November 17, 2023

Hi there! Thank you for sharing your experience. I understand that you have been experiencing some issues and were assured that we would investigate these concerns. In this case, please reach out to our support team and reference the previous ticket number to request a follow-up. We will be more than happy to take a closer look at your situation and provide further assistance. We appreciate your patience and understanding. -Mac, Shopify Support

September 11, 2023

nEW UPDATE BAD! Lost the ability to see if customer downloaded item, items not downloading, also not sending email to customer, In addition its not secure people have found a way to hack the app to get the files directly without paying. its adding an additional
/-/ in the proxy link
see my link below

IDk how to remove it.

United States
Over 6 years using the app
Shopify replied September 12, 2023

Hi, thanks for taking the time to review our app. It sounds like there are multiple issues here that you're running into, and we'd love to take a closer look at your account so that we can help troubleshoot and investigate this further. So for your next step, please get in touch with our live support team via this link: so that we can offer the most appropriate assistance for you. Thanks! -Kimi, Shopify Support

November 11, 2023

It's broken again. Customers don't receive download link.

21 Draw
About 6 years using the app
Shopify replied November 13, 2023

Hi there, thank you for reaching out. If you're having issues with customers not receiving the download link for their purchase please contact our support team directly so we can troubleshoot this further: -Victor, Shopify Support

September 9, 2023

Terrible app, terrible support, couldn't get help for the issues, and many users are experiencing errors download through this app, but not on any other app, with the same exact files. Don't use it, or you will be hiring another support member to help handle all of the download error emails to come.

United States
10 months using the app
Shopify replied September 12, 2023

Thank you for taking the time to write your review and we appreciate your feedback on how we can improve the Digital Downloads app. -Victor, Shopify Supprot

August 11, 2023

Has been working fine in the background for nearly 3 years, ok customers couldnt access downloads in their account page, but at least I could fairly quickly resend download links on the odd occasion there was an issue. Latest update has resulted in constant 'There has been an error, the developer has been told' messages, the app regularly tells me it isn't installed. Clicking the 'Resend Download Link' on customer order page causes an error. Loading the downloads and manually generating a download link does the same. How an update that is so damaging to the app ever got released I do not know. Waited patiently to see if a patch was forthcoming, doesn't look like it... AVOID
United Kingdom
Almost 3 years using the app
Shopify replied August 15, 2023

Thank you for leaving a review and sharing your experience. If you haven't spoken to our support team about this yet, please reach out to us here ( so that we can look into the issues you're having. We'd be happy to help you out with this. -Erin, Shopify Support

October 11, 2023

The app never worked from day 1. This is very problematic for a new store like mine. Just don't offer this if you can't develop a working app. Support instructed me to uninstall and reinstall. Waste of time.

Urban Nutrition Labs
United States
15 days using the app
Shopify replied October 13, 2023

Hi, there! Thanks for your review and I'm sorry to hear you're having trouble with our app. Uninstalling and reinstalling is a common troubleshooting step that we recommend with our apps and third-party apps.

I recommend getting back in touch with us here ( so we can investigate the issue you're having further. Thanks again! - Greta, Shopify Support

November 25, 2023

The app did not work at all! After 20 hours of waiting the delivery of my test order and numerous attempts to restart the download, I am convinced that trash is the only right place for this app...

1 day using the app
Shopify replied November 27, 2023

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look into this: - Blair, Shopify Support

July 9, 2023

This app worked at one time. It doesn't seem to work at all now. Very embarrassing when customers do not receive downloads paid for. Fix it please!

Scents of Tobago
Trinidad & Tobago
Over 8 years using the app
Shopify replied August 9, 2023

Hi, there. We appreciate you reaching out with your concerns. We are sorry to hear about this experience and want to help you resolve this sooner than later. Please gather some examples of impacted orders and customers and try to recreate the issue with a test order yourself. Once you are able to confirm that it persists, please reach out to our Support team directly with the examples: -Olivia, Shopify Support

August 3, 2023

This app is horrible and unreliable. If you considered using this app for your business just read through the reviews.

The Stitchologist
United States
Over 1 year using the app
Shopify replied August 8, 2023

Hi there, thank you for your review. It is regretful to hear that you did not enjoy using the Digital Downloads app but we appreciate you taking the time to share your feedback with us all the same. -Victor, Shopify Support

July 8, 2023

Half the time the app will not open on my store. When it does i get errors trying to upload .pdf files. i get errors "One or more of your files failed to save. Please try saving again"

I have around 100 products with digital downloads. The Issue has got worse the more i add.

I don't know how to contact the developer who is shopify?

United Kingdom
4 months using the app
Shopify replied August 9, 2023

Thank you for reaching out and expressing your concerns. It's important for us to rule out any local network errors, so I encourage you to try using a different browser and network to see if the issue persists. For further support, you can connect with our Live Team directly and we would be more than glad to walk you through troubleshooting steps here: -Olivia, Shopify Support