Shopify Digital Products

Digital Products needs bulk asset management. We have a product with many variants that all use the same downloadable PDF. Updating the document currently requires manually deleting and uploading assets variant by variant, which is extremely time-consuming and error-prone. Please add bulk selection for variants, bulk deletion of assets, and the ability to upload or replace one asset across all selected variants in a single action.

It's good to now be able to include links, not just files, but it would be REALLY good to be able to set a release data for files, or for them not to be released until the physical item ships.

(We sell albums on pre-order with free digital, but don't want the digital to become available until the pre-order ships on the release date.)

It's been generally positive, although there are some weak points.
1. The upload speed is very slow. I am uploading approx 4gb videos and it takes ages, compared to uploading to e.g. Google Drive or Dropbox or WeTransfer.
2. There is no way to automatically send a download email to anyone who has pre-ordered a video. i.e. the customer preorders before the video is upploaded to Digital Downloads.
3. The 5GB limit is a bit limiting. I am selling performance videos and it means I have to limit the video quality for longer shows.
4. There is no way to set up an alert when, for example, a customer downloads a video a certain number of times or tries to download it from overseas. Limiting the number of downloads presents support problems as many customers try and download to a phone and the video starts streaming. They use up their limit quickly and I have to get involved to sort it out.
5. Overall, the app feels clunky, but it just about satisfies my requirements, and it's included at no extra charge. I certainly wouldn't want to pay for it.

It's been great overall but I can't upload new files anymore, and this is a problem.

Digital Downloads is fantastic for allowing customers to purchase digital products that are immediately redeemed via email. The only downside I've encountered to date is that they do need that email to get their products - It would be really helpful if the download link could also be on the customers account page or purchase history page so that we don't have to manually resend the emails.

pas de possibilité de sauvegarde disparition de fichiers de temps en temps

The app works great; the customer experience sucks.

If you provide something free, scammers will pound your site downloading the same files over and over generating tons of notifications for no cash.

If you provide an inexpensive download, scammers will use your site to test stolen credit cards. You can write scripts to prevent some of them but today I had a $2.49 charge clawed back plus a $15 chargeback fee.

My site is 75% digital downloads and so I love that I can give free updates to folks. It’s seamless with coupons too. I don’t know how to prevent the fraud.

PLEASE ADD BACK DRAG AND DROP - THIS IS ABSURD

This app allows up to 5gb of files per product, which is generous and very important for my business. There are problems when uploading more than one file to a product. It doesn't matter whether you try to upload multiple files at once or if you save one file, then add another later, nor does it matter what size the files are; after upload, saving will give you an endlessly spinning "saving" icon which will never actually save or resolve itself. It's really too bad, because this simple glitch spoils an otherwise perfect app.

A good app IF you only travel in one language. But as soon as you have multilingual download emails, it's useless.