Digital Downloads

Basically stopped functioning properly ( No link on checkout page and random emails to customers with download links if they are lucky). Support said they are not continuing to support the app - would be nice to have been told before you upload thousands of digital files. They suggested using a few other 3rd party apps on their store - all of which are more to subscribe too than my actually shopify plan. Appalling and I will be looking at a new platform such as Payhip which looks after its customers way better. They need to do the right thing and fix the very basis problem such as giving customers a doenload link - not rocket science.

Works fine for me. After they pay it provides the Download LINK on the thank you page. It is just not sending an email with the download links. So its still functional.

this app was working fine then randomly stopped working. I can't get in touch with anyone and support tells me "it's been escalated" but it's been 5 days so far and still nothing. All of this is currently happening on black Friday weekend and NONE of my orders are fulfilled. I need to reach out to each customer individually to manually send them what they purchased. I can see that the app "requires an update by app developer" but support was not able to find that (I found it myself) and as of day 5 this is STILL not fixed.

We used this app to sell Ebooks and Ebook bundles in our store. We were able to uses this app last year with no issues. Recently, we tried to do the same but did not have success.
The save button would spin and spin without any chance of being able to save. It really messed with our plans to sell these products before a specific date.

I've used this app for years with no problems. With the last Shopify settings update this app no longer works at all. I also had it installed on some of my client's websites I designed because it never gave me trouble before and it was free. DO NOT DOWNLOAD because Shopify support told me they would not be fixing the app. Now I have to download a new one and reupload over 1,000 digital downloads.

I don't know what the Devs did but this app is currently useless. Not only do new customers not get an email or a download link, but OLD customers lost access to their previous download links on their Order Status Page. This app literally does nothing now.

If you sell digital downloads and think about moving to Shopify for this feature: don't, unless you have done your research. Soon after I switched to Shopify with all my customers, they stopped the support for the digital downloads app. I had many chats with the customer service, with different feedback. Some said I should look around for an additional app, others said, they appreciate the feedback and will forward it to the developer team, yet others again said they won't spend any more time on developing this feature.
This is 2024, guys. You cannot just sit there and see the money rolling in raising your prices and do nothing, when it is literally a digital world now. Very unimpressed with this part of shopify!

This app was coded in the middle ages and haven't been updated since! Here are 2 critical issues:

- It is not compatible with the new customer account, there is no way for your client to download the files they purchased from the Order page.

- You cannot HTML markup the email templates for Download Ready and for Updated Product, all you're left with is some crude text that looks like a badly formatted spam email

Digital Downloads app devs, are you still alive?

Was hesitant after reading some of the reviews but after putting through some sales in test mode it has worked for me so far. It didn't provide a download link at Checkout (even though I have that option checked in the settings) but an email came through very quickly with the download link which worked fine.
The other plus point is the file size limit being 5Gb which I doubt I will ever need but it's nice to know i'm not restricted like in some other apps.

Terrible doesn't allow me to upload the files successfully i keep getting message saying try again later.

Shopify community doesn't even bother to help either. I'm paying $20 per month for nothing.