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App doesn't load, constantly telling me its my browser after clearing cookies, history and updating everything it still doesn't work.
TOTAL & UTTER SHIT.
I process between 30 & 40 orders a day for digital downloads and every day I receive complaints from customers that they have not received the download link. I have contacted support several times and they always say that they don't see a reason why the e-mail was not received. When I look in the app I am finding that every 3rd order is going un-downloaded. I'm having to ...
This app does not work! Neither does the download link on the confirmed purchase page work, not does the link received via the email work. Pathetic app.
Hi, there. Thank you for taking the time to leave a review for Digital Downloads. I am sorry to hear about this situation. We would expect the links to work, so it sounds ...
This app is awful. I’ve had nothing but issues. The download links never work for my customers. It just sends them to a page stating that there is an error and the file can’t be found. I’ve reached out to shopify so many times about this issue and they aren’t helpful and keep telling me everything is fine. I’m losing customers. I strictly sell digital downloads and I cannot be expected to email ...
Thank you for writing your review. I am sorry to hear that you've had these issues with the Digital Downloads app and that you have not received the support you've required ...
Two orders were placed and neither has been able to be fulfilled. Download keeps saying delay and never coming through
Hi, HER1221NY. Can you tell me what kind of device/browser the customers are using in this case? It may be possible that the browser is causing an issue here. I would love to ...
Terrible my customers keeps complaining that the app won't work! I think its a glitch with the app.
I don't understand how this app is working and how to put digital products on my shopify store. Really it is difficult for me.
**DO NOT USE THIS APP. I would give negative 5 stars if possible. This app almost caused my Facebook ad account to be banned indefinitely due to the fact that a ton of my customers did not receive their files or was not able to download. This app caused my FB page to get negative reviews and a low satisfaction score. I would not recommend this app at all!! I never leave reviews but this app alone ...
Thanks for leaving us a review. I'm sorry to hear that your experience with our app has been anything short of pleasant, and I appreciate you bringing this to our attention. ...
No multiple downloads for customers possible!
Tried on several browsers and systems: When I purchase more than one digital product, only one is being shown after checkout, only one downlad link is sent to customer. That's a total basic thing which is not working. No recommendation here
Thank you for writing your review and I'm sorry to hear that you've had this issue with the app. We'd be happy to take a closer look at this for you to see if we can ...
stopped working..can't add any more digital products..was working when i first installed it...don't know what happened..