Reviews (492)

Overall rating
2.6
Counts per rating level
  • 31% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 27% of ratings are 1 stars
March 28, 2019

App doesn't load, constantly telling me its my browser after clearing cookies, history and updating everything it still doesn't work.

Chloe_S_Studio
United Kingdom
2 months using the app
June 13, 2014

TOTAL & UTTER SHIT.

I process between 30 & 40 orders a day for digital downloads and every day I receive complaints from customers that they have not received the download link. I have contacted support several times and they always say that they don't see a reason why the e-mail was not received. When I look in the app I am finding that every 3rd order is going un-downloaded. I'm having to ...

Knit-O-Matic
Canada
2 months using the app
February 28, 2024

This app does not work! Neither does the download link on the confirmed purchase page work, not does the link received via the email work. Pathetic app.

Unived
India
About 1 month using the app
Shopify replied March 7, 2024

Hi, there. Thank you for taking the time to leave a review for Digital Downloads. I am sorry to hear about this situation. We would expect the links to work, so it sounds ...

May 25, 2022

This app is awful. I’ve had nothing but issues. The download links never work for my customers. It just sends them to a page stating that there is an error and the file can’t be found. I’ve reached out to shopify so many times about this issue and they aren’t helpful and keep telling me everything is fine. I’m losing customers. I strictly sell digital downloads and I cannot be expected to email ...

pixelcassdesigns
United States
About 1 month using the app
Shopify replied June 21, 2022

Thank you for writing your review. I am sorry to hear that you've had these issues with the Digital Downloads app and that you have not received the support you've required ...

February 13, 2022

Two orders were placed and neither has been able to be fulfilled. Download keeps saying delay and never coming through

HER1221NY
United States
About 1 month using the app
Shopify replied February 18, 2022

Hi, HER1221NY. Can you tell me what kind of device/browser the customers are using in this case? It may be possible that the browser is causing an issue here. I would love to ...

January 21, 2019

Terrible my customers keeps complaining that the app won't work! I think its a glitch with the app.

Long Locks Virgin Hair
United States
About 1 month using the app
June 24, 2017

I don't understand how this app is working and how to put digital products on my shopify store. Really it is difficult for me.

Decobazar
France
About 1 month using the app
October 13, 2020

**DO NOT USE THIS APP. I would give negative 5 stars if possible. This app almost caused my Facebook ad account to be banned indefinitely due to the fact that a ton of my customers did not receive their files or was not able to download. This app caused my FB page to get negative reviews and a low satisfaction score. I would not recommend this app at all!! I never leave reviews but this app alone ...

Pop of Pink Shop!
United States
About 1 month using the app
Shopify replied October 16, 2020

Thanks for leaving us a review. I'm sorry to hear that your experience with our app has been anything short of pleasant, and I appreciate you bringing this to our attention. ...

May 26, 2021

No multiple downloads for customers possible!
Tried on several browsers and systems: When I purchase more than one digital product, only one is being shown after checkout, only one downlad link is sent to customer. That's a total basic thing which is not working. No recommendation here

SCHALLMASTER
Germany
About 1 month using the app
Shopify replied June 2, 2021

Thank you for writing your review and I'm sorry to hear that you've had this issue with the app. We'd be happy to take a closer look at this for you to see if we can ...

May 23, 2019

stopped working..can't add any more digital products..was working when i first installed it...don't know what happened..

ItemJunkie LLC
United States
About 1 month using the app